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03397
Avid Contributor I
March 4, 2020

Sonos One Problem with Google Assistant

  • March 4, 2020
  • 14 replies
  • 1191 views

I have brought a Sonos One in order to substitute my other smart speaker.

After I have installed successfully the device with the Google assistant I have found out that the speaker does not respond to most of the commands 

 

I have checked under my Google Assistant activity and I saw that most of the commands are not understand and are logged as Unknown voice command

Is this a known issue?

Is this something Sonos is workings on?

 

 

 

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    14 replies

    Anonymous
    March 5, 2020

    Hello @03397. Thanks for reaching out. We are aware of this issue, and are investigating this issue with Google on implementing a fix. This is only prominent on the Sonos One (Generation 2)  In the meantime, you can use Google Assistant on a Beam, Move, or a Sonos One(Generation 1). You can also change your voice assistant to Alexa as that is unaffected. We will update the main thread when we have a resolution. 

     

    Let me know if you have any questions. 

      03397Author
      Avid Contributor I
      March 6, 2020

      Thanks Richard for letting me know.

      I do not have A Sonos One Gen 1, move or beam. Also, Indo not want to  use Alexa  since all my integrations are all on Google.

       

      Do you have an estimation about the resolution of this issue since this affects a lot of people.

       

      Thanks

      Anonymous
      March 6, 2020

      Hi again. We hope to have this resolved in a timely matter. However we cannot provide a specified time frame at this time. 

      FzH
      Lyricist I
      May 2, 2020

      I’ve just bought a Sonos One and have the same issue - recognises hey google, but nothing else. Is this an issue that will be fixed? This function is why I purchased. 

      Melonhead74_1
      Contributor II
      May 9, 2020

      Hello @03397. Thanks for reaching out. We are aware of this issue, and are investigating this issue with Google on implementing a fix. This is only prominent on the Sonos One (Generation 2)  In the meantime, you can use Google Assistant on a Beam, Move, or a Sonos One(Generation 1). You can also change your voice assistant to Alexa as that is unaffected. We will update the main thread when we have a resolution. 

       

      Let me know if you have any questions. 

      Hi,  has there been an update on this? I'm having the same problem on my newly added Sonos One (Gen2)

      TomVande
      Lyricist I
      July 7, 2020

      Is there any update on this??? I bought a Play One just to use with my Google assistant and I see this. It's promised by the product so I expect that a solution can be faster then 4-5 months ?? 

      mmca22gr
      Enthusiast II
      July 8, 2020

      Welcome to the world of SONOS 

      we waited years for integration with GA and we ended up with a half baked setup riddled with bugs.

      you just have to read this forum to see the list of current issues

       

       

       

      Dan1el
      Lyricist I
      July 8, 2020

      My experience with Google Assistant and sonos one is quite frustrating as well. I can control everything in my home connected to Google home, except for the sonos components. In other words, I can cast nflx and other videos to chrome cast, turn lights on and off using sonos one and GA, but not start any audio (spotify, tuneIn) on the sonos products itself. Why is that?

       

      TomVandege
      Contributor I
      July 8, 2020

       

       

      I have exactly the same issue on all my Sonos Products. Commands work but nothing related to music commands works. I had a chat with SONOS chat. The answer i’ve got was: it’s a Google related issue. and Google says it’s a SONOS related issue. So what to do now? 

      Mortend70
      Contributor I
      July 31, 2020

      Sonos beam doesn't work with Google assistant all of a sudden??

      All is setup correctly,please help me

       

      Best Morten 

       

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