Skip to main content
Mark71
Contributor I
Dec 27, 2020 5:48 PM UTC

spotify keeps losing connection and skipping tracks

I’m having issues and the system is largely useless 

it used to work fine in multiple rooms but now I keep getting the “connection to Spotify lost” and tracks are skipping or just not playing.

ive checked for updates and reset/reinstalled all 7 speakers 

please help

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

ClausN
Dec 27, 2020 6:16 PM UTC

Interruptions/instability may be caused by wifi interference. There are some suggestions here and also information about interference.

Also, a system refresh may help: power off all Sonos, restart router and wait until it is full back, then power on Sonos one at a time.

Translate
Mark71Author
Contributor I
Dec 27, 2020 7:06 PM UTC

Thanks 

Done that… still no joy 

Translate
ClausN
Dec 27, 2020 7:23 PM UTC

If you have ruled out interference, submit a diagnostic and post the diagnostic number here for Sonos staff to look into, or call Sonos Support to discuss the diagnostic.

Translate
Mark71Author
Contributor I
Dec 27, 2020 7:38 PM UTC

Thanks 

done 127941114

Translate
Mark71Author
Contributor I
Dec 28, 2020 5:35 PM UTC

Do I need to wait for a representative to contact me?

Translate
Terms & ConditionsAccessibility statement