Fix & Optimize

On my Sonos app on my iPhone, my Apple Music account in my name has been added.  On my wife’s iPad registered in her name, using the Sonos app registered in my name, it doesn’t want to allow her to use my Apple Music account, so she set up her own account, even though she doesn’t use Apple Music otherwise, so it’s a waste of money.  I can’t figure out how to add my Apple Music account to the Sonos account in my name to her iPad.  That’s where we can use some help.  Thank you.

Hello,I’m having a strange issue with my Sonos Move 2 and Roam. Whenever I turn on the speaker(s) and connect via AirPlay, my music always stutters.However, if I play a song for about a minute via Spotify Connect and then switch to AirPlay, everything works fine.I experience this issue regardless of which iPhone, iPad, or Mac I use.The speakers are, of course, up to date, just like my Apple devices.

Hello all,i just brought my Sonos back to life.i replaced as well several capacitors on the board.my concerns are about the 5 (820uF 35 V) caps.i replaced them all , but in normal use, or Even in standby they reach temperatures around 55 degrease.is this a normal situation or is there still some fault ? what do you think? happy to get some feedback from you all :-)

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Why does the sonos app keep dropping one of my connects so I can't see it i  the app, even though I can see it in Spotify connect and play music to it?Any ideas to save me from resetting it all the time and connecting it as a new device?  Im an android user.Thanks Sonos Community

My Move won't enter Bluetooth pairing mode when I press the Bluetooth button on rear. I do hear the tone, but no blinking blue light and it doesn't show in my available devices list. It worked fine until I added eeros wifi ext devices to my existing system. I also have 2 Arcs & 2 Subs, connected to same network,  working fine. Any ideas? Thx! Steve

When I play long DJ sets from Youtube Music, it always skips to next after a while (typically 10-20 minutes into the track). I have tried removing YT from Sonos services and adding it back in (this trick usually works with Soundcloud), but the issue persists. Any ideas?

Why do my Sonos One speakers drop out regularly when playing bbc radio 

Using Sonos Arc Ultra with Sonos Ones as surrounds. The system works normally at first, but after the TV has been off for an extended period (overnight or a few hours), the surrounds disconnect and start blinking white.Behavior:TV off for a while > surrounds begin blinking white (attempting to reconnect) Turning TV back on > surrounds continue disconnecting/reconnecting (sometimes rapid white LED blinking) Rebooting the Arc Ultra > immediately fixes the issue Happens consistently after extended idleWhat has been tried:Factory reset Arc Ultra Disabled roaming assistant Disabled airtime fairness Reserved IPs for Arc Ultra and surrounds Bound Arc Ultra and surrounds to main node (mesh: ASUS RT-AX88U + RT-AX58U) 2.4 GHz channel manually set to 11Additional observation:When this happens, the surrounds appear and disappear on the networkQuestion:What is the expected idle behavior?Should surrounds remain connected to the Arc Ultra during standby? Or is it expected that they disconnec

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

Quería preguntar si en los Sonos Ace puedo quitar las arrugas que se hacen en la diadema, ya que soy muy especial en ese aspecto. ¿Alguna recomendación para quitar esos pliegues? Y otra pregunta: compré un DAC para tener aptX Adaptive, pero reduce el volumen. ¿Recomendaciones? Moderator Edit:Google Translate-I wanted to ask if I can remove the creases that form on the headband of the Sonos Ace headphones, as I'm very particular about that. Any recommendations for removing those creases? And another question: I bought a DAC to get aptX Adaptive, but it reduces the volume. Any recommendations?

I have four rooms in my Sonos ecosystem. Living Room (Beam Gen 2 and Sub Mini with HDMI connection to TV), Media Room (Arc with HDMI connection to TV, Sub Gen 3, and 2 Era 300 as surrounds), Sonos Pair (of Play:1’s) and a Sonos Move. Often when I use the Sonos App the active room is the Living Room. I want to play something in the Media Room. When I deselect Living Room, select Media room, and hit Apply, the playback is correctly set to the Media Room, but the Living Room goes silent. Since my wife is often watching TV in the Living Room when this happens, it causes her some consternation. To resolve this she has to turn up the TV volume (which controls the Sonos system via eArc). Am I doing something wrong?

how to connect sonos app to sonos speakers and any brand speakers

I have two complete Mag6.1 systems.  I was told by Bestbuy tech support that I would be able to combine the 2 systems.  Can anyone guide me on how a can do this?  Or do I install both systems separately and somehow sync them in the Sonos amp?

Hi There, today morning, suddenly Spotify is quiet. Spotify app shows it is playing though (and it works with bluetooth speaker), but no sound. SONOS app can play radio, but not spotify.Anyone else and is there a solution? I repeatedly restartet the SONOS speakers, but didnt’t help.

After doing rverything suggested in wifi section and having latest ubuquity routers snd access points… Still, my symfonisk nisk is having bad days, where application claims to have lost connection to source (Swedish radio). Not problem with that source or any other, like Apple Music, but only when played through my Sonos and only some days. Is there some Sinos server involved that causes these drops??

Is the ere any possibility of Sonos changing to a more granular eq for their amp, I rely on the amps and B&W 8’s and I find the current equalizer not up to taking advantage of this setup

Whenever I launch Destiny 2 I get a distortion pop. Audio shows Atmos, but if I go outside the game(the Home Screen or store) while playing I lose audio or it lowers to barely audible.

One of my Move ( not Move 2 ) speakers has an alternating orange / white status light.  This Move is part of a stereo pair.  Both speakers reside on the charging ring when not used outdoors.  The charging light is not lit indicating a full charge.  Looking in the app both Move speakers show and are fully charged.  Both Move speakers are on build 76070.  Turning the faulty Move off then back on does not change the status light issue.  No sound from offending Move.I will go through the process of calling Sonos and if recommended send a diagnostics.  Just thought it would be good to check with the community first. EDIT:  Just went back into the room where the Move stereo pair resides.  The status light is now solid white as it should be.  Head scratcher.  Hopefully is stays that way.

We're building a new media wall unit, and am planning to buy an Arc Ultra for below the TV.Have I got enough space around the speaker for it to work, or am I going to have limited side firing speaker benefits if going into the side of a unit.Am I also better trying to have more space above the speaker between it and the TV also

I have tried numerous methods to play ABC radio using SVC on my new play speaker.  I seem to have failed at every turn.  Sonos Radio will not play them, RadioApp will play them but not through SVC only using the app, same for TuneIn.  I would prefer not to use Alexa or google, but it may be the only way. Has anyone overcome this issue?

Hi,  I am struggling to get Dolby Atmos to work correctly with my PC. I have a: Nvidia RTX 5080 (PC HDMI audio source)BenQ Mobiuz EX321UX Monitor (using eARC)SONOS Beam Gen 2  • Sub Gen 3  • 2x One SL rears What happens is that when the PC audio is set to "Dolby Atmos for Home Theater"  • Audio doesn't work at all  • Audio is choppy  • Audio works for a bit, then cuts out for a moment or a few minutes, then works again. It's as if the audio "crashes" and restarts. I recently swapped out the Sonos system for a Samsung HW-Q990F soundbar/sub/rears Atmos system, and it works as expected. Note - I used the same cables for both these setups, and only Sonos experienced the issue. This is especially frustrating for me as I have 6 rooms filled with Sonos speakers, and would love to continue to be a customer! Do you know what's going on here? Thanks!

Hello Sonos Team and Community,I own multiple Sonos speakers (including One SL) and have been a loyal user for years. Recently, I can no longer play Radio Rock (Finland) on Sonos. Instead of the station, I only get “Welcome to TuneIn” and ads looping endlessly.Here’s what I’ve tried:Removed and re-added TuneIn (New) in the Sonos app Logged in with my TuneIn account and added Radio Rock as a favorite Rebooted speakers, reset network, cleared cache Tried Sonos desktop app and mobile app Verified that the station works in TuneIn’s own appNothing works. Previously, I could add a custom stream URL to Sonos and bypass TuneIn issues, but Sonos removed that feature in recent updates. This leaves me with no way to listen to a major Finnish radio station on a multi-thousand-euro system.This is unacceptable. Please:Fix TuneIn integration for Radio Rock and similar stations OR restore the ability to add custom radio stream URLs in the Sonos appMany users in Finland and other regions face the same

I am unable to listen to a podcast uninterrupted by sonos dropping out--- for minutes at a time!Device is next to my modem.I have unpluggef / rebooted a gazillion times.What happened?  This device is crap.

Hi community, lately I acquired a brand new Beam Gen 2 for obtain (finally) Dolby Atmos but when I listen to it (and listening tests) I noticed that the virtualized height channels sounds like is there only a filter, I know that is a bit complex to do this notice life-like but the only solution I viewed was, to do a trueplay tuning?My room isn’t the best but I expected more, so I’m also asking for advices and others experiences to not refund it, I really like to listen Atmos well but I don’t have an iPhone so, if it is very necessary I’ll try to obtain one.Thank you for any advice and sorry if my grammar isn’t the best :)