Contributor I

Answered

Some radio stations not playing – only TuneIn ads (custom URL support removed)

12 replies
636 views
Translate All

Hello Sonos Team and Community,

I own multiple Sonos speakers (including One SL) and have been a loyal user for years. Recently, I can no longer play Radio Rock (Finland) on Sonos. Instead of the station, I only get “Welcome to TuneIn” and ads looping endlessly.

Here’s what I’ve tried:

Removed and re-added TuneIn (New) in the Sonos app
Logged in with my TuneIn account and added Radio Rock as a favorite
Rebooted speakers, reset network, cleared cache
Tried Sonos desktop app and mobile app
Verified that the station works in TuneIn’s own app

Nothing works. Previously, I could add a custom stream URL to Sonos and bypass TuneIn issues, but Sonos removed that feature in recent updates. This leaves me with no way to listen to a major Finnish radio station on a multi-thousand-euro system.

This is unacceptable. Please:

Fix TuneIn integration for Radio Rock and similar stations
OR restore the ability to add custom radio stream URLs in the Sonos app

Many users in Finland and other regions face the same problem. Removing custom URL support without providing an alternative breaks a core use case for Sonos.

Thank you for acknowledging this issue and providing a timeline for a fix.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

This is a community forum, the only Sonos employees who respond here are moderators, so your best bet is to call Sonos Support to discuss it.

Bruce

buzz

Grand Maestro

I suggest that you report this to SONOS and TuneIn support. As more and more reports are filed, priority for resolving the issue is elevated.

Translate

J

JariRAuthor

Contributor I

Well, I thought I made it alredy to SONOS. TuneIn is external from my point of view, it’s a deal with SONOS/TuneIn. Where I should send this SONOS?

Translate

AirgetlamAnswer

This is a community forum, the only Sonos employees who respond here are moderators, so your best bet is to call Sonos Support to discuss it.

Translate

Bruce

controlav

Lead Maestro

You can still add custom URLs using the desktop app and some third party apps (eg mine). The feature is still in the system, but its been removed from the mobile apps.

Translate

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

el rubio

My experience with Radio stations on SONOS is that the behaviour may depend on the DNS servers used by your Internet connection (on your router).

I have been using free DNS servers like Google and Cloudflare which offer special features like blocking ads and extra protection from threats. Changing your DNS server may fix your problems.

If you believe that the radio station is blocked in your region for one reason or another, you may try to use a VPN connection on your router.

Translate

salu2.eu

P

Primefire

Lyricist I

I have the same problem here in Switzerland. I like to listen to Radio Rock Helsinki every morning, but it doesn’t work with my Sonos system. If there is a solution to this problem, I would be very happy.

Translate

jgatie

If you are playing the station from a Sonos Favorite, the URL may have changed, making the Favorite out of date. Search for the station in the original source. If it is in the search, add as a Favorite and delete the old one.

Translate

A

Anjoviz

Lyricist I

I have The exact same issue since december 2025. I try to listen Radio Suomipop with same results. I have done everything like JariR. This IS frustrating.

Translate

Airgetlam

What did Support say, when you called them?

Translate

Bruce

S

spa1234

Lyricist I

Same issue, Radio Rock from TuneIn / Sonos Radio infinite ad looping. Radio Rock using RadioPlayer worked until last week but now it has also stopped working with errors connection time out and not encoded correctly.

Translate

Show more replies

Sign up

Login to the community