Contributor I

Answered

YouTube Music not working AT ALL! - Sonos App

Forum|Forum|10 months ago
November 14, 2025
9 replies
320 views

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?

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Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

J

Jose_15

Lyricist I

I am having the same exact issue. Support refreshed the speaker from their end I have rebooted my router and all devices (iphone, androids, ipad, etc) show the same issue so its not an app or device problem. Something is wrong with the API

S

S521197345

Contributor I

I am having the same issue.

Are they resolving it ?

do they have any resolution for this issue?

Airgetlam

See my response in your original thread, but ultimately, it matches the response I put above, which is marked as the ‘answer’

Bruce

Q

qwerty2k

Lyricist I

I’m having the exact same

issue here in the uk 😭

W

weakenedwarrior

Lyricist I

Same exact issue here, FWIW.

Have performed all requisite reinstalls, reboots, etc.

Moved on...

C

Crisss

Lyricist I

Sama issue. The Sonos app cannot fetch any content via the youtube app, allthough authebtication successful

KapHn8d

Lyricist I

Just tried to add YouTube music as a service and am unable to see any content/playlists, etc after install… so, apparently, this is still an open issue.

96.85840735 percent clayton... the rest is just pi

106rallye

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Has anyone tried this? If only to bring this to Sonos’ attention?

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