Fix & Optimize

My Move & Roam are not connecting properly to TV audio when added to the group. All my ‘non moveable’ speakers connect seamlessly. Both the Move and the Roam’s audio drops out every few seconds if I try connecting them to both my Beam or Ray while watching TV.There are no issues with connecting the Move and Roam to the Beam & Ray while listening to music. Any idea what I'm doing wrong? 

After having lost all of my alarms with the new app I was aware the function wasn’t there initially with the new app.This  week I decide to give the function go as the capability is now visible and I’ve set up two new alarms. Set daily for different speakers, at different times with different playlists. neither of them have worked yet.  I’d like to know categorically if I should be expecting this to work or not so I know whether to bother wasting time trying to troubleshoot it. 

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

I’ve had an incredibly frustrating experience with Sonos over the past few weeks, and figured I’d share it here. It all started with an order for a Roam speaker that I wanted to gift. Sonos sent it out, but the product never arrived. After contacting support multiple times, I was promised callbacks that never happened, and no one could offer any meaningful resolution or even track where the product was. Extremely disappointing for what should have been a straightforward order.But the more pressing issue is my current Sonos setup, which has been completely unreliable. Here’s what I’ve been dealing with:    •    My Arc skips and disconnects randomly.    •    My Era 300s shut off for 3-second intervals, interrupting the sound.    •    My Five can’t even be paired as part of a group without skipping issues.I’ve called support 5 times over 1+ weeks, sent diagnostic reports dozens of times (honestly, I’m not sure if it’s just sending a bunch of random 0s and 1s because none of this has solve

please help :( i can't connect my sonos 5 speaker to my lg tv.  i think the sonos 5 has bluetooth, but the tv doesn't detect it when the light is flashing blue and white.  the speaker chimes when it's flashing amber, not blue and white, but the tv doesn't detect it at all, no matter what that light is doing.  the input jack on the speaker looks like a sort of dummy ethernet port, not an HDMI or an audio jack, and i can't see any other input jacks.  no instructions came with the speaker, of course :(  help!  i'm in my fifties, so, you know.  thank you!

I’ve got several songs that won’t play on my Sonos. Most are older songs from 90s (Beck, Stone Temple Pilots). They show up in the queue but get skipped or I get the “not encoded correctly” message. I’m pretty much at my wits end with Sonos. Any suggestions?

Sometimes when I power on my LG TV (UM8070PUA) no sound will come through my Sonos arc speaker. It does t happen every time when I turn my tv on, but when I does happen, I have to unplug it and try to rest everything, (annoying). this has happened since I bought this speaker a few years ago. It’s annoying, does anyone know why this keeps happening and how do I fix it?!?

Sonos Move 2 application would be extend for support other character sets such us Latin2 Extended. This is song title in Czech lang. 

I have Era 300s and 100s in white. Is the Arc Ultra and Sub gen 4 white all the same shade of white? 

Hi, Installation of 2x Era 100 speakers -On setup, they appear one by one, exactly as they should do. They take a couple of minutes to join the Wi-Fi, and then they disappear.We’ve factory reset a couple of times and tried with different login accounts (4 in total) as we were getting this message “To manage these settings, sign out and sign back in as the owner of this system.” but I created the System, how am I not the owner? Firewall ports have been opened as per Sonos advice online.Can play over Airplay via Spotify, but it’s like they don’t exist when trying to access through the Sonos app.Any input would be appreciated, thanks.

I am using Android S2 V80.10.06 of 20041007 and Firmware S2 81.1-58074.While the current firmware has corrected the indexing of the local library where Album Artist and Artist are not the same, allowing compilation albums to list correctly, which is great, there is still at least one anomaly in the way Search works.  This is compounded by the fact that, in S2, you can no longer specify which field (Artist/Songs/Albums etc) is to be searched as you could before the May update.  You can now only enter a search term and hope for the best.For this example, I am using the artist Aretha Franklin, for whom I have 2 Albums with her as the Album Artist and 8 compilations where she is the Artist of a single Song.A search for her comes up with the following where it has found her name as Artist and as part of the title of the one Album shown.Tapping on the Artist icon gets me thiswhich lists all 10 albums with her tracks on, including the second album with her as Album Artist (A Natural Woman...)

When will this be on the Sonos Road map?  There is no reason for Sonos to force customers to spend more money on the larger sub if they already own the mini’s.  This is just greedy practices.If this will never be on the roadmap, please advise, so i can start to phase my future purchases to another companys product.  Sonos has not done well by its loyal customers and this is a simple fix if you wanted to generate some good faith among customers that you would like to keep.

To be a competitor in the apple-domain - please support Airplay. This would bring the headphones to a whole new level when living the Apple dream. 

Unable to load content in app AGAIN! Come on Sonos, sort it out!

Hi. I have pair of Sonos SL One speakers which I previously paired with my Mac. I now want to use them elsewhere paired with music for streaming from my iPhone. I’ve factory re-set both of them but when trying to pair them with my phone on my home wifi, I can’t get past the stage where I have to input my wife code- this results in an error message saying the wifi can’t be found. I’ve updated the Sonos app on my phone, deleted it and re-installed it but can’t get the speakers to pair. Any help appreciated.

Beam and sub-mini owner. Wife and I struggle to watch tv together due to my hearing deficit. I need it loud, she doesn't. Is it possible for us to watch tv together while I wear Ace headphones with customized volume (louder) while she listens to ambient Beam and sub-mimi at a normal volume?

Is there any plan to be able to use the Sonos Ace headphones with the Arc at the same time?  I have a few older clients who want to be able to use headphones at a certain volume due to hearing impairment, but their partner would like to still hear from the sound from the Sonos Arc at normal levels 

Just reading the “Switch Sonos between a wireless and wired setup” document athttps://support.sonos.com/en/article/switch-sonos-between-a-wireless-and-wired-setupand it mentions to have one device connected via Ethernet, then the other products will change over to the newly created Sonos network.But I have multiple Sonos devices spread over 3 floors.Will this method still work? or should I switch to a Wireless network and just use my Wi-Fi (There is a Access Point close to every Sonos)I assume this setup mean NO device should be connected via Ethernet Thank for any help LEVEL 1ARC: ONE-SL: ONE-SL: SUB: LEVEL 2BEDROOM PLAYBAR: PLAY:1: PLAY:1: SUB: BATHROOMFIVE:ROBEIKEA SYMFONISK LAMP: LEVEL 3PLAYBAR:

 When I open this Amazon Music Unlimited playlist I created no tracks are shown. 

Hi there!I am getting really frustrated with trying to install Alexa on my new Era 300. I have tried several times, factory reseting speaker but still - at first there is only one option to add vooce assistent - Sonos voice assistent. When I succesfully add it, then click on add voice assistent it just gives me the option to use third part smart device to control Sonos speaker (which I do not want - I want to install and use Alexa on Era 300), and leads me to quick help manual. No other options at all. Also in the Amazon Alexa app - there is no Sonos skill, for that matter anyways?!i have tried to reinstall both apps (Sonos and Amazon Alexa app) with no luck. please help!

Hello,I recently decided to digitalize my CD collection in FLAC, and replace the library of MP3s I had.I never experienced any problems with playing MP3s on my different Sonos devices, either directly from the Library, or with Plex inside Sonos app.Also sometimes I play from the Symfonium App (linked to the Plex library) and Cast on Sonos devices.My setups are:Main Room: ARC + 2 Era 300 + SubBedroom: IKEA SYMFONISK LampBathroom: Sonos 1But since I want to play FLACs i experienced different behaviour depending on the devices i want to play those files. I’ve made some tests with the same track: FLAC, 44,1khz, 16bit, 940kb/sHere are the Results: Bathroom (1 Sonos 1) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, plays perfectly- Symfonium, Jellyfin : OK, plays perfectly- Sonos app, Plex: OK, plays perfectly Bedroom (1 IKEA SYMFONISK Lamp) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, pla

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?

My original Playbar does not appear to be on WiFi nor are there lights on the Ethernet jack.  The power cord for my playbar is snaked behind a accent wall that my 75” tv hangs from 1/any suggestions on hot to get the internet going or 2/resetting the sound bar without unplugging the plug from the wall?

I have just purchased  a beam 2 but cannot get beyond the WiFi connection set up phase.I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker. I'm at a loss here and frustrated to say the least  

Hi,Is there a digital optical (SPDIF) input in order to connect an external streamer/DAC to the new ARC Ultra, busides the HDMI eARC ?In the specs it is not listed, and the pics so far are not detailed enough. Many thanks !