Contributor I

Answered

Switching from Arc to Arc Ultra

24 replies
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I received my new Arc Ultra today and I was looking forward to switching from Arc to Arc Ultra. But after one hour of fruitless attempts I gave up. Yes, I have a brand new Ultra sitting in its package in my living room and for the life of me I couldn’t get it to work with my setup (Sub3, 2 x Era 300 surround speakers). The current system works flawlessly, is connected to my wifi and works fine. The moment I try to hook up the Ultra I’m unable to get it to work with my current wifi. The network pops up sometimes, most of the times none of my wifi connections can be seen. Consequently, the Ultra winks out and the usual suggestions for repairing the wifi pop up. Since my wifi works flawlessly with my Arc I see the problem more on the side of the Ultra. After having gone through the same hassles with the Ace and the ongoing problems with the app, I was hoping that the installation this time round should be a straightforward five minute job. Well, the speaker is back in its package. I’ll give it new shot tomorrow. Bottom line: Sonos, you are again not covering yourself in glory.

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AirgetlamAnswer

But it would make sense, since the release notes for yesterday’s updates includes the line:

Support for the all-new Arc Ultra soundbar and Sub 4

Bruce

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nik9669a

Senior Virtuoso

Do you need an app update?

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Puddleduck1960Author

Contributor I

Yes, I was thinking that too. I did the update and I’m hoping that this will solve the issue. But after one hour of tearing out my hair I need a break….

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nik9669a

Senior Virtuoso

It’s a shame really, if you are up-to-date. Only yesterday we were told by Sonos:

“For new customers, the experience of setting up your Sonos system or a new product for the first time is critical, and I’m pleased to share that our success rate here is now the highest we have ever measured, significantly exceeding the previous app”.

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Nikkejm

Lyricist I

I am also having trouble with ultra, this is my first Sonos product and I was very hopeful and excited to set it up. But it doesn’t show up in the app. If I press the Bluetooth button a small sound and nothing else appear. The app can’t find anything, but if I go to settings to update network settings the product comes up. I don’t know what to do further. I have disconnected several times and still nothing

AirgetlamAnswer

But it would make sense, since the release notes for yesterday’s updates includes the line:

Support for the all-new Arc Ultra soundbar and Sub 4

Bruce

F

Flopdk

Lyricist I

Cant get trueplay to start, both fast and advanced isnt working

M

Michie123

Trending Lyricist I

I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the fast trueplay. Trueplay doesn't work with my iphones???

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Puddleduck1960Author

Contributor I

I managed to get everything up and running. The most important aspect is: UPDATES! Get every loudspeaker updated, get the app updated. If you’re switching from Arc to Arc Ultra with a speaker setup (e.g. Sub plus Era speakers), factory reset all the speakers. Update them. With that I managed to integrate all speakers step by step. My final step will be to activate Truplay, haven’t done that yet. Here’s hoping it wil go smoothly…..

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Michie123

Trending Lyricist I

I found a solution for me. I removed my surround speakers (era 100) from the configuration. I tried advanced trueplay it worked. I then added my surround speakers and redid advanced trueplay and BINGO it works. The problem was probably with the initial installation of the surround speakers...

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Puddleduck1960Author

Contributor I

Truplay worked like a charm. So, Sonos, thank you. Suggestion: Maybe prepare a guideline as to how to switch smoothly from Arc to Arc Ultra with a speaker setup. I’m sure there are people out there who’d appreciate it.

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