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MoPac
MoPac
Headliner III
Nov 5, 2024 2:36 PM UTC
Answered

Why did app update 80.11.51 brick system?

 Found the IOS update 80.11.51 in the App Store.  After the update got the message No Products Found.  Went through the process of reconnecting each product to the network.  Got the Arc, Sub3, Port & Moves connected.  None of them show in the app.  Why is this the case?  The ISP app shows them to be connected.

I could not get either 300 to connect.  The light flashes green & white, but no chime is played and after pressing the two buttons the connection attempt just goes around in circles before announcing failure.

 Deleted the app.  After reinstalling it and choosing Join Existing System it reported No System Found.  Not thrilled about having to start over.

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MoPac
MoPacAnswer
Headliner III
Nov 5, 2024 2:46 PM UTC

 Was my fault.  I had turned off Broadcast SSID last night thinking that should have no effect on already connected devices.  WRONG!!!

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4 replies

MoPac
MoPacAuthorAnswer
Headliner III
Nov 5, 2024 2:46 PM UTC

 Was my fault.  I had turned off Broadcast SSID last night thinking that should have no effect on already connected devices.  WRONG!!!

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    Jekyll and Hyde
    Lyricist I
    Nov 6, 2024 7:32 PM UTC

    My system is also showing ‘No Products Found’.  All the products are visible in settings but so product can be found when I play from eg Spotify.

    I’ve done nothing to any of my house systems so I can’t think it’s anything I’ve done.

    I’ve deleted and reloaded the Sonos App to no avail.

    There must a simple fix to this??????

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    Airgetlam
    Airgetlam
    Nov 6, 2024 8:48 PM UTC

    Try temporarily wiring a single Sonos device to your router with an Ethernet cable. If that doesn’t work, call Sonos Support directly to discuss it.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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    Bruce
      Jekyll and Hyde
      Lyricist I
      Nov 6, 2024 10:59 PM UTC

      The connection of the Ethernet cable of one device to the router has worked.  All devices are now connected and working. Thank you 

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