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Bibs0n
Contributor I
June 2, 2023
Answered

Era 300 inverted surrounds

Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

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    Corry P
    Corry PAnswer
    Sonos Staff
    November 6, 2024

    Hi @Bibs0n et al

    I am happy to confirm that TruePlay Tuning now supports the use of inverted Era 300s in a Home Theatre setup.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    57 replies

    Ken_Griffiths
    Ken_Griffiths
    June 2, 2023

    Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

    It certainly is supported. See this link re mounting upside down…

    https://www.sonos.com/en-us/guides/era300

    Bibs0nAuthor
    Contributor I
    June 2, 2023

    Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

    It certainly is supported. See this link re mounting upside down…

    https://www.sonos.com/en-us/guides/era300

    I’m aware of this guide and am aware this guide has been available since the product was released but there was a post around a month ago with I believe a Sonos employee stating the era 300 was not fully supported inverted in the software 

      Ken_Griffiths
      Ken_Griffiths
      June 2, 2023

      Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

      It certainly is supported. See this link re mounting upside down…

      https://www.sonos.com/en-us/guides/era300

      I’m aware of this guide and am aware this guide has been available since the product was released but there was a post around a month ago with I believe a Sonos employee stating the era 300 was not fully supported inverted in the software 

      I guess then you will need to speak/chat to the Staff via this LINK and see what they say… but the documentation certainly infers that it is supported.

      Corry P
      Corry P
      Sonos Staff
      June 7, 2023

      Hi @Bibs0n 

      Welcome to the Sonos Community!

      You are correct - inverted mounting of Era 300s is not yet fully supported by the software. Having said that, there have been several reports from people having done so anyway and they reported no issues. 

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        ellis.adamm
        Lyricist III
        June 29, 2023

        When will inverted mounting be supported?  The speaker has been out for quite a while now. 

          StreetTuff
          Contributor I
          July 13, 2023

          Hi @Bibs0n 

          Welcome to the Sonos Community!

          You are correct - inverted mounting of Era 300s is not yet fully supported by the software. Having said that, there have been several reports from people having done so anyway and they reported no issues. 

          I hope this helps.

          What does “not fully supported” mean?  The atmos doesn’t work? It is currently playing like it is right side up?

          Corry P
          Corry P
          Sonos Staff
          July 13, 2023

          Hi @StreetTuff 

          Don’t quote me on this, but I believe it might be that TruePlay Tuning has not yet been programmed to deal with upside-down Era 300s.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            Jackdforme
            Lyricist III
            September 11, 2023

            @Corry P 

            We would like some clarity on this topic.  I too have my ERA 300’s up about 8ft up on a valuted ceiling and per the mount are inverted.  What is missing?  When is that planned release?  What would we expect would change following software support?  Is this just TruePlay or are there drivers firing out of phase due to being reverse sided?

            Corry P
            Corry P
            Sonos Staff
            September 13, 2023

            Hi @Jackdforme 

            @Corry P

            We would like some clarity on this topic.  I too have my ERA 300’s up about 8ft up on a valuted ceiling and per the mount are inverted.  What is missing?  When is that planned release?  What would we expect would change following software support? 

            I don't have that information to share. Apologies.

             

            Is this just TruePlay or are there drivers firing out of phase due to being reverse sided?

            As far as I am aware, it all works correctly apart from TruePlay, as mentioned above. Inverted-mounting is still, therefore, a work in progress - if you do so and encounter issues, it is expected. If you do so and do not encounter issues, great!

            I hope this helps.

             

            Edit: edited for accuracy 15/9/23

             

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              Jackdforme
              Lyricist III
              September 14, 2023

              Hi @Jackdforme 

              @Corry P

              We would like some clarity on this topic.  I too have my ERA 300’s up about 8ft up on a valuted ceiling and per the mount are inverted.  What is missing?  When is that planned release?  What would we expect would change following software support? 

              I don't have that information to share. Apologies.

               

              Is this just TruePlay or are there drivers firing out of phase due to being reverse sided?

              As far as I am aware, it all works correctly apart from TruePlay, as mentioned above. Officially, however, inverted-mounting is still unsupported - if you do so and encounter issues, it is expected. If you do so and do not encounter issues, great!

              I hope this helps.

               

              Hey I really appreciate the quick reply here.  Also the context.  For me (consumer), officially supported is clear if the manual states to do so (within 2ft of ceiling), which your companies production version of the manual does state.  I guess for me (consumer), how or why would I be expected to figure out what that really means by “officially supported”.  Just context for continuous improvement by Sonos.  

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