My Arc is connected to a Philips TV and has been working flawlessly until about a week ago. Since then, there is no sound when i turn on the TV (no settings changed on the TV). I have to disconnect the HDMI cable and then plug it back in to get sound.
Anyone has an idea what could be wrong? Was there a recent firmware update?
Was there a recent firmware update?
No, was there a recent Philips TV firmware update perhaps?
Have you tried turning the TV off at the plug for five mins, then back on again in case it’s a TV issue?
Not that I'm aware off, but will check. I guess, with all the recent problems it's easy to blame Sonos first :-)
Used to happen to me quite often a few months ago. ( Sony TV - Arc via eARC ). Tried all the usual suspects which did not work. Ended up having to unplug the Arc soundbar to get it back. Got to the point where I asked Sonos to allow Web access reboot again which at one point was an option. Seems to have cleared itself up though.
My issue now is the Arc will Mute ( Green light ) when the TV is turned off ( probably normal behavior). Sometimes when I turn on the TV the Arc does not come out of Mute. No big deal; Just change volume. Very often when the TV is off and I want to play music through the Arc-Sub-300s the Mute condition has to be turned off in the app to get sound. Still no big deal.
Sometimes the HDMI cable is at fault, but you have had success with your cable in the past so probably not.
Still wish //<sonos IP>:1400/reboot was an option.
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