Fix & Optimize

Hi I contacted  sonos a while back in lock down and was told I could get a replacement Sonos at a discount to replace my unit which just stopped working.I would prefer to get it repaired but was told they don't offer this service. My question is can anyone recommend an independent repair service for the unit.Stuart. 

Hi, I have two Sonos Moves in different locations in my house. When I try to get Alexa to play music (ie just resume from playing music from my server), it sometimes resumes music on the wrong device in a different location. Just wondering if anyone else has this issue and if there’s a fix or if it’s just a bug? The devices are not stereo paired and are used seperately.

The Move is directly next to the turntable, and the bluetooth indicator lights on both devices are flashing, but they are not pairing. I’ve tried numerous times with no success.Anyone else having this issue?

Long time Sonos user here and recently have been stuck on an 1101 update error that I can’t seem to get around. Have followed the instructions from Sonos, have rebooted all networking and Sonos devices, have tried updating from different iOS and PC controllers multiple times and over multiple days. Have turned off all IPS and firewalls and still no luck. Really quite frustrated. Any other suggestions? Everything plays fine, but there are some settings I would like to change that are grayed out (audio compression for example) and when I click on them it says an update is necessary, but it’s a vicious loop. Anybody, please?!

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

As the title states when I try to play an Audacy station using Alexa through Sonos nothing plays. This has just started happening. It used to work but something has changed. I did remove the Audacy service from the Sonos app and I reinstalled it. I also disabled and re-enabled the Audacy skill in the Alexa app. I can get Audacy to work through the Sonos app but when I wake up in the morning it was convenient to just tell Alexa to play my news station. Audacy does work on 2 of my Amazon Echos but not on my Sonos Ones or through my Sonos Arc. Any help would be appreciated.

hello,I just added a sonos move to my system last week. it was working fine until today when it went offline (showing as offline in the app) and i can’t get it back online (even with reboot or find missing product). I am on an Eero pro 6 tri-band mesh here and the house, and i can see the Move connected to the downstairs Eero in the Eero app and active.Pressing the play button on the Move sometimes starts playing a podcast, but it’s not controllable from app as showing offline despite showing online in the eero app. It’s become totally useless. should I return ?Diagnostic - 123101796ISP : XfinityRouter : eero Pro 6Thank you

New sonos Roam, hardly used it yet.  Charged it up, came to use it properly and would not switch on.  Assume no charge.  Plugged into Apple usb c charger so plenty of charging capacity.  All I have is a full orange light.  Cannot switch on and the app can’t see it?  Is this a fault or am I just being an idiot? (Be kind) :-). Also note when I unplug the device I get a flashing orange light?  That suggests overheating? But that can’t be it’s not been used!!  When I first got it, I synced up to my app played a couple of tunes etc, so this is not a first time install it did work.  

Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo.  Diagnostic Confirmation #: 673498138

Documenting my experiences here in case others run into the same issues.I upgraded my home wifi to a wifi6 mesh network using 3 ASUS RT-AX92U routers.I have a existing sonos system consisting of a PlayBar, a Sub, two Ikea Symfonisk surround  speakers in a home theater setup. Then an additional Ikea Symfonisk speaker in a separate room.At first installation of my routers I immediately upgraded to the latest firmware version, 3.0.0.4.386_41712When I was finished with my wifi setup, using the sams SSID ad password. I saw in the Asus app that my speakers was connected but they would not play anything from the Sonos app. Not from Spotify, nor radio channels.The TV sound worked in all speakers though.I went through the wifi setup procedure in the Sonos app several times with no success.Then I tried to connect my PlayBar with an ethernet cable. Then I could play music from both the Sonos app and the Spotify app.I wasn’t completely satisfied with this setup because my standalone speaker speake

Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account,  Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa

Hello members, Suddenly since last night my Sonos volume has suddenly dropped. At max volume it's giving what it used to at 30%. I use a playbar and 2 Sonos one. Please help how to fix it.  I also just checked that it works fine with my other music app but doesn't work with TV only anymore. I submitted diagnostic report under 607194927. kind Regards​​​​​​Ankur 

Hi,We use Sonos in our complete house ( 6x Play 1, 1x  bookshelf, 1 One SL, 1 Boost & 1 playbar) but scince a few months it is not working smoothly..Our sonos-players randomly disappear from the sonos-app and very often our music is not playing correctly: Songs end up being skipped by sonos very often (just after 10 seconds of playback) or the music stops at all. Or just one (or a few players) stops spontaneously. This issue occurs mostly when playing spotify but it also happens with tunin and/or NAS-playback.. The app says my network is unstable but i don’t know what is causing this instability. Some speakers are wired and some are wireless. Of course the boost is wired. We have some Ubiquity access-points and maybe they are causing issues?Ended up doing a lot of attempts to solve this but nothing seems to work..I have tried setting sonos on other channels occasionally, i have reset all our players more then once, i have powered off our router etc but the problems keep on surfacin

Hi,I’ve seen various others with the same problem, when playing music with spotify I often get an error message half way through a track saying the “connection to spotify was lost” and it skips to the next track.  My sonos devices are on a wifi connection, speed and everyone else on the connection looks good - can you tell me how to fix please?

Finally figured how to fix problem with Sonos Arc and Samsung TV compatibility issue.Use only Samsung remote - do not use other remotes otherwise you will have to start all over. Go to Samsung “GENERAL” and make sure Anynet+(HDMI-CEC) is activated (solid green dot) Factory reset Sonos Arc. Unplug all power and HDMI cables. Plug Sonos Arc into HDMI Arc/eArc.  Plug in all remaining HDMI cables. Plug in Samsung TV power cable and turn on. Wait …. audio should automatically say "Receiver HDMI" Then one by one plug power and turn on HDMI connected boxes.  Wait for Samsung TV to recognize each box so it's remote can control them. Hide all the other remotes so you don't have to do this all over again. 

Hello everyone.I have a very modest Sonos setup consisting of 2 Symfonisk table lamp speakers, which I am very satisfied with. If it matters, one is almost 2 years old, whilst the other is only a couple months old.However, as of late, I have been having some trouble, with the speakers simply vanishing from the App, Spotify connect and AirPlay (they show on the list of available devices, but the iPhone or iPad can’t connect to them). This issue became much more pronounced since the last firmware update.My home network setup consists of of a TP Link Deco M4 mesh system, working in access point mode, with my ISP supplied router handling the DHCP (can’t do it another way or I would lose the TV service). Two of the Deco mesh system nodes are plugged in by Ethernet to the ISP router, whilst the last is connected by Wi-Fi to the other 2. Both Sonos are connected wirelessly to the Deco nodes.  Steps I’ve tried:Have one of the speakers (bedroom speaker) plugged in by Ethernet to one of the Mesh

I recently purchased an HDMI Switch with audio extraction to try to fix the audio delay issue between the Sonos Beam and the LG OLED C7 TV. The switch I purchased was the JTECH-SWE31 which supports ARC.When I hooked everything up today, the audio and visual worked fine. However, I can’t control the Sonos Beam’s volume with the LG remote anymore. I have ARC enabled on the switch and the TV (LG Simplink) as well. The new HDMI cable I purchased supports up to 18 Gbps. My setup currently looks like this:Switch HDMI In 1: Xbox One XSwitch output: TV HDMI In 2 (ARC)Switch optical out: Sonos Beam via optical to HDMI adapter Two things I noticed:In the Sonos app when I click “TV Setup”, it says “HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on”. if I turn ARC off on the HDMI Switch, the TV output switches back to the TV speakers.Does anyone know how to troubleshoot this issue? Really appreciate any responses here.

Is anyone else running into their Move going offline constantly?  I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly.  I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either.  Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline.  It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening.  Been through every option I can find.  Using\not using True play, using\not using voice services updated the app and everything it’s maddening.  Any help would be greatly appreciated.

So I recently upgraded to a Mac Mini M1 with Big Sur and have been using a Sonos One speaker connected via AirPlay. I’ve been reading about many variations of audio syncing issues on various forums, and thought I would share my specific issue & what I’ve found to be an actual working solution. My issue was that after my Mac went to sleep (either after me putting in sleep mode or walking away from the computer for a time) it would begin to get out of sync, particularly via Safari videos. The only way I could resolve the issue was a restart of the Mac.Simply enough I disabled sleep mode & sync issues magically disappeared for me... although it sucks as I would prefer to leave my Mac to go into sleep mode, but for the sake of keeping in sync this is the only way I can get it working for me. 

Had my Sonos Move a few weeks now & been loving it, perfect for what I wanted it for, however the last 2 days the sound quality has gone to a level of my old car stereo in my first Vauxhall Nova back in the day!! (And that was poor!) It sounds like it has something over the front of it….not muffled but the sound is far away rather then clear and ‘right next to you’…..sorry for the poor description, it’s quite hard to explain.   It could be that I’ve pressed something without realising, at least I hope so after the cost of the speaker! Anyone had this & able to help?   TIA

Hi, We are having problems with Spotify play via our Sonos App. The Sonos App plays all streamed music on the Sonos side, but as soon as i start Spotify and start a song via Spotify, it plays for a few seconds and then stops. the error message - Unable to play ‘Lost’ - the connection to Spotify was lost. Any advice is welcome!Cheers,Sanjay   

I cannot get onto S1 App due to constant ‘Use Sonos S2 app’ message covering the whole screen. I’ve changed in profile for only email notifications but this is stopping me using my system at all. HELP. So annoyed with it all after spending so much money!

Why can I play Sonos Radio perfectly, music on my hard drive also, but all of a sudden other streaming services either wont play, cut out or simply fail.  Your fix solutions don’t work so I presume you’re now blocking these services to promote Sonos Radio?

My sound drop outs only occur when I am watching something with Dolby Atmos content. Sound drops for about a second every 15 to 30 minutes. I am currently using a Sonos Boost.