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johnnyB54
Contributor II
Jun 27, 2021 1:15 PM UTC

Audacy not working when using Alexa command

As the title states when I try to play an Audacy station using Alexa through Sonos nothing plays. This has just started happening. It used to work but something has changed. I did remove the Audacy service from the Sonos app and I reinstalled it. I also disabled and re-enabled the Audacy skill in the Alexa app. I can get Audacy to work through the Sonos app but when I wake up in the morning it was convenient to just tell Alexa to play my news station. Audacy does work on 2 of my Amazon Echos but not on my Sonos Ones or through my Sonos Arc. Any help would be appreciated.

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7 replies

GuitarSuperstar
Lead Maestro
Jun 27, 2021 1:56 PM UTC

Have you tried disabling and re-enabling the Sonos skill in the Alexa app? You can also try unplugging your Sonos speakers from power for about a minute and rebooting your router.

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johnnyB54Author
Contributor II
Jun 27, 2021 2:23 PM UTC

Have you tried disabling and re-enabling the Sonos skill in the Alexa app? You can also try unplugging your Sonos speakers from power for about a minute and rebooting your router.

I tried that and still no joy. When I give the command Alexa responds with “playing 1010wins from Audacy” but nothing plays. This happens on all my Sonos devices but my Amazon devices work fine. Just to clarify all other Alexa voice commands on my Sonos devices work fine, it’s just Audacy that’s giving me an issue.

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Chuck M
Lyricist II
Jun 30, 2021 12:18 PM UTC

I can’t offer a solution but I can add that the exact same thing started happening with KYW (an Audacy station) in Philadelphia.  Suddenly started about 10 days ago.  

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    johnnyB54Author
    Contributor II
    Jun 30, 2021 12:37 PM UTC

    I can’t offer a solution but I can add that the exact same thing started happening with KYW (an Audacy station) in Philadelphia.  Suddenly started about 10 days ago.  

    I seems all Audacy stations are borked. The stations work through the Sonos app but not when you ask Alexa🤬

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    Chuck M
    Lyricist II
    Jun 30, 2021 12:47 PM UTC

    Let’s hope this gets sorted out.  I hate to have to buy another Amazon Echo to satisfy my morning radio ritual.

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    johnnyB54Author
    Contributor II
    Jul 1, 2021 11:45 AM UTC

    Let’s hope this gets sorted out.  I hate to have to buy another Amazon Echo to satisfy my morning radio ritual.

    Much to my delight and surprise when I woke up this morning and asked Sonos through Alexa to play my morning news station it worked. Hopefully this is not a temporary.

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      Chuck M
      Lyricist II
      Jul 1, 2021 2:59 PM UTC

      Great news, working in Philly as well.

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