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mtrm
Contributor I
June 26, 2021

Speakers dropping

  • June 26, 2021
  • 13 replies
  • 647 views

Hello everyone.

I have a very modest Sonos setup consisting of 2 Symfonisk table lamp speakers, which I am very satisfied with. If it matters, one is almost 2 years old, whilst the other is only a couple months old.
However, as of late, I have been having some trouble, with the speakers simply vanishing from the App, Spotify connect and AirPlay (they show on the list of available devices, but the iPhone or iPad can’t connect to them). This issue became much more pronounced since the last firmware update.

My home network setup consists of of a TP Link Deco M4 mesh system, working in access point mode, with my ISP supplied router handling the DHCP (can’t do it another way or I would lose the TV service). Two of the Deco mesh system nodes are plugged in by Ethernet to the ISP router, whilst the last is connected by Wi-Fi to the other 2. Both Sonos are connected wirelessly to the Deco nodes. 
 

Steps I’ve tried:

Have one of the speakers (bedroom speaker) plugged in by Ethernet to one of the Mesh System nodes. The other (office) remains connected on Wi-Fi, but has a strong signal (my PC, sitting next to the speaker, is able to saturate my 500mb/s connection on Wi-Fi), so it’s not an issue of it being far from the access point.

Unfortunately, after a couple of days, the bedroom speaker would drop. Moreover, it was also making the router quite confused as it would wrongly report both speakers as being connected by Ethernet to the same node, despite both having different IP addresses and being connected to different nodes.

I’ve also tried keeping one of the speakers (office) unplugged for a week and test it with a single speaker only (bedroom). It was more stable, but after 5 days or so it also dropped or shows intermittently in the app.

I have had no issues whatsoever with any other devices in my network, be it TVs, consoles, PCs or tablets/phones. 

How should I setup my system so that I can have both speakers working in a stable manner? Or what other steps can I take to diagnose the problem?

 

Thank you in advance for your help. 
 

Best,

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13 replies

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Ken_Griffiths
Ken_Griffiths
June 29, 2021

Ideally, the wired Sonos device should be to the primary mesh hub only, as that reduces backhaul and the involvement of a wireless connection between the primary and satellite hub. I know some use a Sonos Boost in the situation where they cannot easily wire a speaker, but I would see how it goes rather than do that and even try the setup on your mesh WiFi signal again, perhaps? - if you do that however, then please don’t forget to add your WiFi credentials back to the system via “Settings/System/Network/Manage Networks/Update Networks”.

    Ken_Griffiths
    Ken_Griffiths
    June 29, 2021

    I meant to also mention here in the thread that It’s also often helpful to reserve the Sonos products IP addresses in the local DHCP servers reservation table when you have the system back up and running correctly. 

      mtrmAuthor
      Contributor I
      June 29, 2021

      Thanks for the quick response Ken.

      I have decided to try the following apporach for testing:

      I have moved the main speaker to the office, where it is now sitting on the floor next to the mesh sattelite and wired in (the mesh sattelite is directly wired in to the ISP router). The secondary speaker was moved to where the previous one was and is connected wirelessly using SonosNet. Right now both are showing up on the Sonos app, on the TP-Link app and on the Spotify app on my iPhone (both as a Spotify connect and AirPlay device).

      Reckon this would be a good approach to isolate any potential issues with the speakers?

      Thanks!

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