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johnnyB54
Contributor II
June 27, 2021

Audacy not working when using Alexa command

  • June 27, 2021
  • 7 replies
  • 419 views

As the title states when I try to play an Audacy station using Alexa through Sonos nothing plays. This has just started happening. It used to work but something has changed. I did remove the Audacy service from the Sonos app and I reinstalled it. I also disabled and re-enabled the Audacy skill in the Alexa app. I can get Audacy to work through the Sonos app but when I wake up in the morning it was convenient to just tell Alexa to play my news station. Audacy does work on 2 of my Amazon Echos but not on my Sonos Ones or through my Sonos Arc. Any help would be appreciated.

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7 replies

GuitarSuperstar
Lead Maestro
June 27, 2021

Have you tried disabling and re-enabling the Sonos skill in the Alexa app? You can also try unplugging your Sonos speakers from power for about a minute and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi
johnnyB54Author
Contributor II
June 27, 2021

Have you tried disabling and re-enabling the Sonos skill in the Alexa app? You can also try unplugging your Sonos speakers from power for about a minute and rebooting your router.

I tried that and still no joy. When I give the command Alexa responds with “playing 1010wins from Audacy” but nothing plays. This happens on all my Sonos devices but my Amazon devices work fine. Just to clarify all other Alexa voice commands on my Sonos devices work fine, it’s just Audacy that’s giving me an issue.

Chuck M
Lyricist II
June 30, 2021

I can’t offer a solution but I can add that the exact same thing started happening with KYW (an Audacy station) in Philadelphia.  Suddenly started about 10 days ago.  

    johnnyB54Author
    Contributor II
    June 30, 2021

    I can’t offer a solution but I can add that the exact same thing started happening with KYW (an Audacy station) in Philadelphia.  Suddenly started about 10 days ago.  

    I seems all Audacy stations are borked. The stations work through the Sonos app but not when you ask Alexa🤬

    Chuck M
    Lyricist II
    June 30, 2021

    Let’s hope this gets sorted out.  I hate to have to buy another Amazon Echo to satisfy my morning radio ritual.

    johnnyB54Author
    Contributor II
    July 1, 2021

    Let’s hope this gets sorted out.  I hate to have to buy another Amazon Echo to satisfy my morning radio ritual.

    Much to my delight and surprise when I woke up this morning and asked Sonos through Alexa to play my morning news station it worked. Hopefully this is not a temporary.

      Chuck M
      Lyricist II
      July 1, 2021

      Great news, working in Philly as well.

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