Fix & Optimize

I received my Arc Ultra today but compared with the old Arc I hear no difference in sound. I played different Atmos music and Atmos movies as well as Atmos Test Videos but the Arc Ultra does not provide more bass than the old Arc. In many situations the old Arc even sounds better, the Arc ultra sounds quite thin and hollow… Is there an issue with Sound Motion or is my unit broken? Anyone else experiencing this? Very disappointing to be honest…

Hello! I recently acquired a Sonus Move 2 and am curious on if it’s possible to connect my Sony HTZ-9f to it without having to buy any further equipment, is that possible? If so how would I do that? 

Why does my Arch “chime” 3 times when I power my TV off?

Hi,I Can't find the button for swap between Ace headphones and Beam 2. S2 and Ace are updated...

I’m considering upgrading from an ARC to an ARC Ultra.  I already own a Sub 4 and two One SL surrounds.  My question what’s your opinion on whether I should upgrade my two One SL surround speakers to ERA 100s, should I purchase an ARC Ultra.  Thanks!

Hello, I own 2 Play 1, a Beam and a sub. I would lire to buy a  vinyl turtable Pro-Ject T1 with an Era 100. Could I  built a multi room via WiFi with all of them ? thanks Pascal

How to enable Bluetooth on the Sonos move speaker

I have several Sonos devices around my house, all already grouped by area, my problem is that in the Sonos app I select a different volume in each area according to the volume I want in each area and it looks good, when it comes to uploading the volume with the “general” volume, the app does not move the rooms symmetrically, it changes the volumes of the rooms and that causes the volumes to change differently in each room and it already sounds louder or weaker than the “balance” that I give it had givenThe same thing happens to me if I do it from my IOS phoneDoes anyone know how to solve it?thank you

This is terrible. It’s already November and basically I have 27 speakers that are barely worth their weight.  The volume is completely unresponsive. It can take up to 30 seconds for it to change if at all. If you can’t change the volume to your music, what is the purpose of this entire set up? This is the most basic functionality.Music shown as now playing is often wrong and it takes about 30 seconds or so before the current song information is displayed in the app   Speakers take about 30 seconds or more to group together drop in and out. It is horrible. When displaying a playlist and touch the first item in the list that item does not play. It seems to pick some random song it decides to play. I have no control over it. I had none of these problems prior to this app update at the first quarter of the year and it is baffling as to why this is not fixed yet   Is there any hope out there or does anyone have any information on what to do to straighten this out? I considered removing ever

After numerous updates and apologies it is still clumsy to use. The response delay is appalling. Quite often I have to reboot the app for a response. Is this as good its going to get? I can't believe I've just upgraded my system with 3 new 2nd generation speakers on the back of empty promises. 

When I open my Sonos App on my Android Phone many of the tiles do not form correctly. It can take several minutes for them to form. Sometimes they form but when you press them the App changes to a screen "System not Connected". When the App is reset it finds the system again. Then when the tile is pressed I get the message "Something went Wrong". It often takes a couple.od.attempts to make it work. This was working a few months ago but is getting worst with time. I have rebooted my router and restarted the connected Sonos devices.  

I have tried the suggested workarounds to add my LaCie external drive (contains my music library) as a networked device, but I cannot get it to work on my MAC desktop. Has Sonos provided a release date when this error will be fixed? Thank you.

Hi there, When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes.  This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20 anyone else experiencing the same?

I’m having a really tough time with the Sonos Arc Ultra paired with g2 sub and 2x 300s. The atmos bubble is enveloping but the dialogue coming from the center channel is too soft compared to the rest of the mix. I’ve used true play multiple times. Even when there aren’t big surround moments playing, the center channel just sounds soft and tinny compared to the original arc. It’s terrible. What can I do?

Yesterday I was suddenly unable to play my music as seemingly could not be found. The only thing that has happened is for first time I allowed Onedrive to sync all my laptop files, and now I cannot see them on my C drive, just Onedrive. However, my C Drive seems still very full as though all my files are still there but I (and SONOS) cannot see them. I am at a loss as I’m not that technical.  Thanks for any help with thisBrian

Keeps saying I have no system...hard to get to my music

Initially I had the battery % showing on the app for my Move 2 but seems to have disappeared whether on WiFi or Bluetooth. I thought Sonos had fixed this glitch?!

Well, I’m at my wits end and never before have I regretted dropping over £1000 on what I thought was a well researched purchase. You know the score, Sonos pushes out probably the worst app update in the history of app development (seriously, if there’s been anything worse I’d be curious to hear about it) and my local music library, one of the things I bought all these speakers for has not worked since.I’ve read and tried everything that the guides suggest to no avail. I can get the app to recognise and add my music library but no content ever appears. Checked all the Smbv2 settings and Windows 11 seems convinced that nothing is wrong. Out of desperation I did a full windows re-install from scratch and of course that didn’t help.Can anyone who’s managed to achieve the seemingly impossible tell me what they did to finally get it working?

My Connect is never in sync with my other Sonos speakers. I’m going straight into an amp, so it’s not AVR latency… Is this inherent with the connect?

I have 2 sonos one sl gen 2 as surround speakers paired with a beam 2. The surround speakers keep stuttering and cutting out

I have an arc, sub 3, amp and 2 surround speakers.  All of a sudden my surround speakers are playing all audio, like the arc.  How can I change this?  

Given the unexplained delay in rolling out TrueCinema capabilities on the Ace, the genius marketing gurus at Sonos better not make me have to buy Arc Ultra to get the promised TrueCinema functionality.Just saying...nothing would surprise me.

I just upgraded to the Arc Ultra and Sub Gen 4. I’ve had everything professionally installed. No matter what we try, we can’t get the surrounds to NOT play through the ultra. The Sub is really low, and the sound stage is completely off. All options have been tried but all tests reveal the surrounds are playing through the left and right channels of the arc as well. Suggestions? 

Hey!Used to be able to link both One and Roam (in different rooms). All I get now is an error message. What's the dealio?"Unable to connect. Try again later"I did.It didn't.Reconnected both to the network. Updated all updates! Pressed the 'play' button to link the 'off' one to the 'on' one - no joy. Any off you Sonos heads out there got an answer? Be a shame to bin 'em off as they're cool bits of kit. Thanks! 

I have a new broadband hub and am not able to get my Move to work. I’ve tried the set up process. Sometimes the Move is recognised, sometimes not. I’ve entered the hub password and been told the Move is connected. It doesn’t work. I’ve tried Sonos support to no avail. One screen I opened stated that Sonos works on 2.4Ghz, my hub is 5Ghz. Is this the problem? The screen suggested splitting the hub??? No idea what this means. Any ideas anyone?