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Heathys
Contributor I
November 18, 2024
Answered

Vodafone Power Hub not connecting

  • November 18, 2024
  • 1 reply
  • 539 views

Just bought the full works ARC Ultra 2xEra 300 and sub4 tried no matter what I have tried the speakers will not connect with the App, it goes through the pairing bit with chimes and inputting of wifi passwords but then nothing appears on the app, tried rebooting the products and router but still nothing. reinstalled the app reset speakers to factory still nothing.

The wifi hub is a Vodafone Power hub which is only a few weeks old and TV is a modern LG Oled

Really frustrating  I am an experienced Sonos user but never had this issue before Any ideas?  

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Best answer by Jamie A

Hi ​@Heathys, welcome to the Sonos Community!

Sorry to hear that you’re having issues setting up your new Sonos speakers.

If you haven’t set any speakers up recently, you’ll want to check your app permissions to make sure they’re correct. I’ve seen settings change with operating system updates so yours may have been changed or disabled.

Once the app permissions look in order, I’d instead recommend rebooting your router, Sonos speakers, and device with the Sonos app installed by powering them off for one to two minutes in that order. This can help clear up any connection issues between the devices. You could also try using another device with the Sonos app to add your speakers.

I’d also suggest connecting the speaker you’re trying to set up to your router via Ethernet cable. This would only be temporary and you can disconnect and move it to the correct place once setup is finished.

If the steps above don’t help and you’re still not able to finish setup and see your devices in the Sonos app, you’ll want to contact our support team, as they have the necessary tools available to help you troubleshoot and resolve this issue.

I hope this helps!

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
November 19, 2024

Hi ​@Heathys, welcome to the Sonos Community!

Sorry to hear that you’re having issues setting up your new Sonos speakers.

If you haven’t set any speakers up recently, you’ll want to check your app permissions to make sure they’re correct. I’ve seen settings change with operating system updates so yours may have been changed or disabled.

Once the app permissions look in order, I’d instead recommend rebooting your router, Sonos speakers, and device with the Sonos app installed by powering them off for one to two minutes in that order. This can help clear up any connection issues between the devices. You could also try using another device with the Sonos app to add your speakers.

I’d also suggest connecting the speaker you’re trying to set up to your router via Ethernet cable. This would only be temporary and you can disconnect and move it to the correct place once setup is finished.

If the steps above don’t help and you’re still not able to finish setup and see your devices in the Sonos app, you’ll want to contact our support team, as they have the necessary tools available to help you troubleshoot and resolve this issue.

I hope this helps!

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