Fix & Optimize

When things first started going wrong I was hopeful it would soon be fixed. But here we are months later and it still does not work. I’ve been using Sonos since 2006. I have two surround systems which I used with Apple TVs. I’ve managed to sell my other speakers but occasionally I like to listen to music without the TV … and it’s simply too frustrating now. 

I’ve setup Sonos arc with LG G4when I change volume, I see on my TV only +/-Is there a way to show a number associated with volume? TIA

I have a multi speaker system mostly bought new (3 x S5 Gen 1, 2 x Play 1 Gen 1 and a Beam Gen 1 with 2 more Gen 1 Play 1s linked to the Beam), all operating on S1. My daughter has very kindly recently given me a new Roam 2 for my birthday which I’ve only discovered after opening it is not compatible to S1 and can only operate on S2 or the new Sonos App. I understand that I could upgrade most of my S1 speakers apart from the S5s,  but the S1 system works perfectly for what I bought it for, playing my own music library,  so in view of the many negative issues the new App appears to be experiencing I’d prefer to set up a separate system for the Roam 2 on S2, for the time being at least. I’ve done some reading on here but find it all a bit confusing. Would someone be able to provide a step by step guide to creating a new system for the Roam 2 that doesn’t make my existing S1 system vulnerable to losing music library, playlists etc.My current iPhone 12 only has the S1 app and I’ve become a

I have a Sonos amp which is wired to two in ceiling Klipsch speakers. I've also got a playbar on the TV on the same room. Everything is grouped together under "family room" and working for 5 years. Just noticed while playing music from Spotify that the playbar is working fine but no music is coming through the passive speakers. I've tried rebooting the system and the wifi and no luck.  Only thing I've changed is updating the app. Could that have caused it?

Hi community I've just swapped my broadband from Sky to Virgin Media (hub5) and I've tried several attempts to get my sonos to connect to the new WiFi and so far I've failed.So far I've tried the following:1. Factory reset the sonos (play 1 - older model)2. Split 2.4 ghz and 5 ghz3. Plug the play1 to the router with a ethernet cable My sonos app (on my phone) can find and connect to the sonos (when setting up a new system) but when it asks me to then connect to the 2.4ghz network it can't connect (and I'm definitely putting the password in correctly!!)Please can someone tell me what I'm doing wrong?Screenshot of my hub settings below:  

hello communityHave  a question about the head phone ace.Can i use the head phones with the home cinéma.its possible no cut the sound of my home cinéma and use witn the headphones +so My wife listen the sound of the tv and me the sound of the headphone ace both ????thanks ans sorry for my english DENIS

Two of the three speakers are not playing in the group.

I am trying to set up connection to app. When I get get to activate to activate  white and green flashing light, I pressing it does not activate.  

Like a lot of people on here my Sonos Roam has stopped working, charging and not able to be rebooted.Ive tried alternative charging leads and feel out of options.should I sit on wait for 1hr or is there an email address I can contact to try and get help?  

Can I connect a beam with a sub 4 and sub mini at the same time? 

The last time I let Sonos update any of my equipment, they moved everything to S2 except the one component that would not handle S2, so I lost the ability to use some legacy equipment. it was a nuisance to move each individual component back to s1 and I do not want to have to do that again

Attention Sonos iOS App "Developers" (and I use that term loosely),Congratulations! You've achieved the impossible - pushing me to the brink of sanity and onto a community forum. Bravo!To the illustrious team behind this digital masterpiece: have you considered a career change? Perhaps to something more suited to your talents, like professional crayon testers or professional line-standers? Because let's face it, your current output wouldn't impress a toddler with a Fisher-Price toy phone.Your app updates, arriving with the frequency of Halley's Comet, are less "new release" and more "new reason to question human evolution." I've seen more advanced technology in a potato clock.So here's a novel idea: why not invest in some basic iOS training? Or better yet, invest in a time machine, go back to high school, and pay attention this time. Because right now, your app is the digital equivalent of a flip-flop in a marathon - utterly useless and painfully out of place.In conclusion, for the lov

My ~ 8 year old Playbar died.  We now want to change the TV to a Frame and not have a soundbar showing.  The old setup was the Playbar with digital audio out from the TV to the Playbar and a pair of in ceiling speakers powered by a connect:Amp (along with a Sub).  So, can I use the newer AMP, connect that to the TV, connect the rears to the Amp and get a pair of wireless Sonos speakers for the front to create a surround sound system?  I don’t have wiring to anywhere usable for the fronts so would love to be able to use Sonos wireless speakers (Era 100’s?) but I believe I read that the Amp can only connect wireless speakers as rears.   Thanks for your help.

HiI have recently renovated my lounge and wall-mounted an Arc Ultra (Sanus extendable mount) below our TV. Also have 2 Era 300s and 2 Subs (Gen 3 and 4).Ceiling height is 8' and Sonos is mounted circa 3' from ground - it can't be any lower as it is placed above fireplace. I am slightly concerned that our lovely coffer ceiling (which extends roughly 50cm from each wall and base of it is circa 13cm below the ceiling) may impact on the Atmos experience. Top of Arc to base of coffer is circa 53cm.Specifically, I want to understand whether the upward-firing channels will be impacted and potentially compromise the Atmos experience. Main listening position is circa 9' from the Arc.Very grateful for any help/insight as the height effects on some test sources aren't so noticeable.Many thanks

Has anyone had difficulty assigning a new Sub Gen 3 to the TV room or linking it to a new Beam? It will not connect despite checking wi Fi connection and the ususal processes. We upgraded from a Sub Mini which connected perfectly.

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this? 

I just received (2) Sonos Move 2 speakers and a Sub 4. Having trouble connecting the Sub 4 to the speakers. The connection options don’t include Move2. Is it possible to connect the Sub in this configuration 

Frozen app on set up for existing system. Have deleted and reinstalled app but same frozen screen

I have a converted wall box turned into a juke box with an Arduino it has a USB-C audio out..What is the best way to connect to my Sonos system..I have a Old ZP90 but then would have to revert the system to Sonos 1 versionIs it possible to use USB-C to ethernet and link it that way any advice is appreciated 

Hey everyone, I'm trying to decide placement of the Sonos by Sonance Architectural speakers for my patio. Since I'm an audio novice, trying to see if anyone could offer advice for speaker placement.Attached is the layout of the patio (brown) and yard (light green). The black areas are where the house is located. The numbers are roughly the dimensions (in feet) of the yard.There are three potential speaker locations in red, green, and blue circles. What two speaker positions out of the three would work best for coverage of the patio and yard?Thank you!  

Hi I’ve a Keff 400b Sub. it’s a expensive sub.  Part of my old system. I’ve moved over to Sonos. ( not sure if I’ve made the right move 🙈)I’m using 2 x play5.  As stereo. 1 x Sonos sound bar 1 x play1 but I would like to use my existing Keff SuBive purchased a Sinos connect ( eBay. Second hand ) but it’s saying This product is only compatible with the SonosS1 Controller. It isn't compatible with your Sonos S2 app.so my question   Can I connect my sub as a sub within my Sonos system. thx for any help you can give me. Phil 

I disconnected them as surround speakers. Since then they have not been able to connect to my account. I have tried everything also with PDS cabling. it comes up with the following response:There was a problem connecting to your account or check your WIFI or try again later. Router config. Follows all regulations and it is the only router on the network.. 

Request 1: Please introduce some kind of volume normalization like the native Spotify app has. I use Sonos at work and find big volume differences prohibitive for work playlists  Request 2: Please add the ability to queue a playlist to Play Next already Shuffled. As of now, I can only add a playlist, and then reshuffle the entire list. I'd like to play a low energy playlist initially, and then add a higher energy playlist later on, but not risk reshuffling already played songs. I understand that I could simply remove the current queue, but this feature would give me more flexibility when I'm busy at work Thanks!

I can use my Sonos music library on my Synology NAS using MacOS.I can not use my Sonos music library on my Synology NAS using my preferred devices iPad OS or IOS on my iPhone.I can occasionally use the library on maybe one or two occasions after deleting and re adding the path on the iPad OS app. It has never maintained access overnight.When I try and detect the music library - nothing.When I  scan for new content it scans and the Synology NAS show activity.When I use the iPad OS Files app I can easily access the music folder on my NAS.Does anyone know when or, even IF, Sonos plans to fix this disastrous Sonos app for IOS for use with a NAS drive?