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I am trying to connect my home theater system…arc, two Sonos surround and a sub 4. They are grouped. I just connected tv and the direct tv genie. The remote doesn’t work for sound. 

I set up a friend’s Sonos system on my account and want to transfer that system to them.  Does that leave my original system on my account?ThanksAndrew

I'm new here. How best to report a bug like this?

On my echo speaker, I have alexa enabled with two accounts, each with it’s own spotify. I can use voice commands to play from the appropraite person’s spotify - for example, “play artist on xxx’s spotify”.  I can also ask it to switch accounts. I have my alexa voice controller activate on my Sonos One. However it won’t switch accounts, nor will it play from any spotify other than the one assocaited with the alexa account which was used  for the voice controller. Is there a way to replicae the funcionality of my echo speaker on my Sonos One? 

I have an LG 710 4k projector with earc and want to have a hdmi connection to my projectors earc output, I’ve tried a 25’ hirez hdmi from the projector to the arc but it is not recognized . Is it possible to connect a beam located at the back of the room with the projector to the supplied Sonos short cable to my projectors earc and pair the beam in the app to my arc located under my 106” screen ? Would the arc be recognized as the main soundbar and beam be seen as a surround even if it were to pair ? 

Hello out there in Sonos World, I have a beautiful sounding (and looking!) Sonos system with a play base, two rear speakers and a sub-woofer. The system is about 5 years old. When I recently returned to my Florida home after a lengthy stay in Michigan, my Sonos system would not play any of the songs in my iTunes library. I tried updating my iTunes library on the Sonos system with no luck. In fact, the iTunes library was eliminated from Sonos’s menu of service options. Four sessions with Sonos tech support did not help. None of the agents, although they were very courteous and tried very hard, could not make the iTunes library work on Sonos. One of the agents suggested I switch from iTunes to Apple Music. I did that with only some success. While the Sonos system now at least recognizes Apple Music on its menu options, the vast majority of the songs will not play on Sonos. The songs that won't play show a gray circle with a line through them (please see attached photo). The same is true

I have an issue with my KPN box decoder.I only get stereo sound no matter what I use, tv , apps like Netflix etc.they say because this is a bug of the KPN box and Panasonic (my tv) say sits because of the hdmi that is going to my tv that is not blue to send Dolby .anyone else here with the same problem?

Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀 

Good afternoon! 2.5 years ago my colleague asked me to support his home theatre system (around 20+ Sonos devices). There were some glitches before, but today I faced with sign in loop and constant ownership problems. Each time I want to update system, Sonos App tells me to sign in a an owner. In a couple of steps I was able to sign in as an owner (picture is attached) but according Sonos App I’m still not an owner and can not do anything.  I found similar case in support forum, but it’s closed now. I hope that support team will investigate my case, thanks  Below is a few picturesModerator Note: Removed personal information. Modified in accordance with the Community Code of Conduct.

Since the disaster of the new APP I have lost all my playlist which I have put together over a ten year period or more. When I select imported play lists message, the reply is, no selection available, also I can no longer import any new tracks from I tunes it’s a total disaster.                   It’s now 7 months since the broken new app was installed in that time there has been various announcements from Sony that these issues will be rectified -my question is when?. it looks like for the first Christmas in many years there will be no Christmas music  in our house!!I have been reading the community on a regular basis, looking for many solutions, and there must be hundreds if not thousands similar comments “Why can’t SONOS re install the original APP that worked perfect until they sort out the  issues with the new APP?”   CAN SONOS ANSWER THAT? & alsoWHEN WILL THE PL. ISSUES BE RESOLVED.

Napster on my Sonos system will not play radio, or playlists.  If I try, Sonos tells me the connection to Napster is lost.  I have rebooted Sonos, I have uninstalled and reinstalled Napster and nothing helps.  What is the problem?

Hi, while it was working very well, now it produces a veiled sound whether I am connected via Bluetooth or WiFi, I don't know why since it hasn't fallen. I tried turning it on and off, checking with the app, I reset the speaker but it doesn't change the sound.I hope you can help me. 

I have an aging Sonos Controller with 2 Sonos One speakers downgraded and all working under the S1 App. My problem is with the Line In connected to a DVD/CD player which now shows Disconnected.Everything was working fine until I decided to change the DVD/CD player which was connected by RCA cables. The new DVD/CD player did not work and showed in the S1 App disconnected. I gave up and put the original player back on and got the same thing. I have used several cables known to be working. I have even tried the optical digital cable, still nothing and the App showing Disconnected, I have also reinstalled the S1 appcan anyone help please

We have a brand new Era 300 and Arc Ultra. The Arc is tied to the new LG C4 TV by HDMI. The Era is paired to the Arc via wifi. While the sound is good, the Era sound keeps skipping. We had this issue with a Move as well. We started with an Arc and Move, were told to replace the Arc with the Arc Ultra as it has better connectivity. That has not solved our sound glitches. Replaced the Move with the Era. We have moved the Era around, and it doesn’t seem to matter. If we play straight to the Era thru the iPhone, no issues at all. For some reason, the communication from Arc Ultra to Era is bad. Open room, no issues with any other wifi device, have tried all the plugging in and unplugging scenarios. Not my first rodeo there. Wifi router, Era and arc are all within 20 feet oof each other. Very frustrated as we want this to work. Help!

My beam won’t show up in my app, it’s playing. I have 2 Play speakers set up as stereo pair and I’d like them all to work together. Pleasseeee help!

I recently tried to set up an old Sonos Play:5 Gen 1 and when plugged in it shows no indication of being powered on, there is no light at all and the Sonos 1 App cannot locate it.I have checked the power cord with my volt meter and it is good.I have done the Factory Reset procedure with no results.Is this Play:5 completely dead or could there be some other reason for the problem?Worst case: I can tear it open and use it as a passive speaker.

Ik heb Sonos losgekoppeld van Google assistent omdat al lange tijd de spraakbediening voor de tv niet meer werkte (verder alles wel). Nu lukt het mij niet meer om te verbinden. Ik kan het hele programma doorlopen maar Google lijkt de beam of One Sl niet meer te vinden. Wat zou dat kunnen zijn? Moderator Edit: Google Translate - I disconnected Sonos from Google Assistant because the voice control for the TV no longer worked for a long time (everything else did). Now I can no longer connect. I can go through the entire program but Google can't seem to find the beam or One Sl anymore. What could that be?

Sonos app on PC.Shared folder on the same PC.mp3 file in the shared folder. Click on it to play in the sonos app on the PC… file plays on the selected speaker/speakers (One and One SL)Great.Sonos app on Android devices (three phones, two tablets)Shared folder on the PC.same mp3 file in the shared folder.Tap on it to play in the android Sonos app.‘an error has occured’File does not play.All speakers forgotten by the app. No components in the system.No components found on the network.Cannot add the components back.Open PC sonos app. Speakers are still there. Click on the file… plays on the speakersANDspeakers suddenly reappear in the android apps.

I have a new sonos setup (arc ultra, 2 300s, sub gen 4) with a new samsung s90d feeding content from an Apple TV 4K. I have the sonos wired via eArc and set to passthrough. During some content it kind of sounds like a micro stutter in the audio where for a fraction of a second the audio cuts. It's very short. Sonos and apple tv are hooked up via wireless. Cables seem fine, there are NO video stutters when this happens.It's frustrating I can't seem to replicate it, just have to wait for it. Anyone have any ideas?

Unable to disconnect music from a speaker.  Using port and cannot get it to play from my cd player because a song that was played from the Sonos app will not close.

Since this still has not been enabled I assume sonos will not be doing this ? Not a great look from Sonos, it works on other Google enabled speakers.What's causing the issue ? Will Sonos update this or do I have to change to Spotify which is a shame as apple music is far better and has Atmos 

Just got the ARC + MiniSub + Era100 showing up in the Sonos App, but TruePlay does not show up anywhere in the app.  The app did display the “set up TruePlay now” button box a couple times, and the TruePlay process started, but then shut down with “can do this now”.  Spent two hour with Sonos tech support and they said that TruePlay is not supported when you use the Era100s as surrounds.  Did all the fixes I could find and those with Sonos tech support.  I am also very technically savvy.  No go, can’t get TruePlay to function.  I did read a post where there may be a work around by not using the TV as the source, but the app won’t allow me to add another source… so that didn’t work either.  Using the most recent Sonos app / Samsung Galaxy S21 / Google Voice installed as the voice assistant.If anyone has any hacks or fixes to get TruePlay to work, that would be great.  Very very frustrated presently, and wasted so much time I don’t have.

I received the Arc Ultra a month ago and it works wonderfully my Sub 4 and my Era 100 in my living room. When I listen to Amazon  music in Dolby Atmos it's really perfect. But if I then décide to add my sonos speakers in the dining room or elseware, then the Dolby Atmos in the living room mute the sound for a second and then comes back in HD only. I don't understand this.

As stated in the title, I ask to know when spotify support will be added to South Korean users of Sonos products.It is frustrating and borderline discriminatory for us customers here to pay both Sonos and Spotify the same amount of money but not be able to use the services in combination when the rest of the world is probably vibing to their favourite tunes from spotify on their sonos speakers.And, I know there was a same topic from 3 years ago, but all the answer that the other guy received was a cold corporate answer that helped *********.So please, I want to know 1. why we Koreans are deprived of the service 2. what measures are planned or taken to fix this issue.Thanks in advance. Moderator Note: Modified in accordance with the Community Code of Conduct.

Tried everything to get Alexa to connect with S1. It did used to now doesn’t and won’t