Fix & Optimize

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

Bonjour , je viens de recevoir ma Sonos Beam Gen 2 ,Je pensais pouvoir faire un 5 canaux avec mes 2 Sonos Five ( Paire avant gauche et droite) afin de renforcer les basses et d’utiliser mes 2 Sonos Play 1 pour l’arrière et La beam en central pour la voix claire.Mais gros problème j’ai un décalage entre la Beam et les Five en wifi.Les brancher en RJ45 resoudrais mon problème ?J’ai chercher a jouer avec les ms ,mais pas moyen ...😓 Merci

We switched from aZVOX SB500to Sonos Beam.We forgot what a great job ZVOX did controlling the volume of commercials.Sonos Beam does not, or I do not know how to turn on volume leveling.The wife wants me to dump the Sonos and put back the ZVOX.Please help. Thanks, Vic 

I enquired with sonos chat last Sunday about my new move losing charge very quickly. I wasn't 100% sure that I had switched it off rather than standby. So have turned it off for a week and confirmed that it has lost exactly 30% of its charge. Then standing by and woken up only to check charge twice in the last 7hrs today it has now dropped another 19%.-So last Sunday it was turned off with 100%.-7 days later it was 70% when turned on for the first time.-It has then dropped to 51% in standby for 7hrs with the microphone off (turned off last Sunday as a suggestion in the chat) -the wifi modem is about 7m away from this speaker Surely this is not right!!??(As usual there is no one to chat with when you want)

Hi there first time I have used this site, I have a projector which works perfectly with hd fury connected to ark when I want connect back to tv I have to swap hdmi cable from hd fury to earkcable from tv is there a compatible splitter that will work instead of having to swap cables,thanks .

I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I have tried to connect it to the app however, after repeated attempts, shutting it down starting it up. Turning off the router dancing on my head for six minutes. It continues to not connect to the Sonos app. Ironically, now the device doesn’t appear to turn off even when I hold the off button down for 10 to 20 minutes. 

My TV has an IR (Toshiba) but I use my remote from Bell Fibe, I’ve tried to sync both, they control the volume when I look at the Sonos app buy also trun the volume on my tv speakers. Help, maybe my TV is not compatiable? It’s not a smart TV.

Hello,When I play from the sonos app on either iOS or OSX I frequently experience “Unable to play…” problems AND syncing issue between multiple speakers that are physically located in either the same room or different room. It appears to be less problematic if I play streams directly from the Tidal app on iOS and connect to speaker in that manner. This has become progressively more of an issue over the last 3-6 months. All the apps are up to date as are the speaker firmware.Any ideas?Thank you in advance.Sam

My Arc SL cannot connect to the Sonos App

Netflix UK has rolled out Spatial Audio. I have a Beam Gen 1 with sun so 3.1 Netflix set to 5.1. For spatial audio do I need to set Netflix audio to stereo? Using optical cable if that makes a difference. 

Hello how can I connect my Sonos move with onkyo TX NR656?Thanks

I just got my Pro-Ject’s DC, set it up as per the instructions from Sonos included in the box. But the Turntable has a grounding wire and unlike a traditional phono preamp, the Sonos Port does not have one.  Do I connect it at just the turntable?  Connect it at neither end?  Or is the grounding perhaps taken care of via the built in pre-amp?

Bonjour,Sur ma telé Samsung j ai une play bar connecté en optique, couplé avec un Caisson Sub et 2 enceinte play 3 en Surround. Mais j’ai tres peu de son en retour dans les 2 play3. J essaye de jouer sur les parametre “Niveau de la musique” et “Niveau de la télé” , mais j’ai très peu de résultats. J’aurais aimer entendre la meme chose que dans la play bar mais au niveau des 2 play3.est ce possible ? Merci

I understand Sonos’s radio stations are actually using TuneIn. Is there any advantage in playing a Sonos station when it are also available on TuneIn? Are there more features or is there better stability?

I need to know if what I was told by a Sonos support person is true before I blow up.  Is it true that if you downgrade a Sonos One SL Series 2 to Series 1 and then upgrade it back to Series 2, you cannot downgrade it again to Series 1?   My brother asked me to help him add a series 2 speaker to his mixed series 1 and 2 system.  When atttempting to I fired up the Series 2 app to downgrade the speaker after reseting it to factory settings.  Green light flashing.  The Sonos app said “you have to uograde before continuing”. Hit the upgrade button and it upgraded all of his speakers possible to Series 2.  Well when trying downgrade them back and get this thing going, it would recognize the speakers as available to downgrade.  Support said “Oh, once you downgrade once you can’;t do it again.  I have made my brother’s system a mess if this is the case….  Thoughts?

I have s medium sized 3 bed semi in the London suburbs with business broadband (300mb) from BT with a BT Hub 2. There are dozens of smart home devices on the wifi, plus a couple of phones/ipads. PS4, TV and SKYQ are wired to the the router (SKYQ multiroom which I think creates it’s own network) as well as two high end PCs. There are occasional wifi visitors.I currently use Alexa devices of various types in all rooms for Multi-Room-Music. It is not great but gets by mostly. It is steadily getting worse with Spotify /Radio drop outs and white noise. Resetting is a pain with power cycles, router restarts etc….then all is well for a while but problems inevitably return. Amazon have not been much help. (I found that MRM from Alexa does not work well with the BT discs and had to disconnect them)So I am considering a SONOS system but looking on this forum I am a little concerned that I will just swap my current issues for new ones. I am pretty tech savvy but my wife isn’t an I want something

When I power up the TCL C835  TV, the Sonos beam gen 1 (connected with eARC) takes at least 10-15 sec to start play audio.  The same model of beam with Samsung TV without such long delay!  Any setting to improve the delay.

I am unable to setup a second sonos system. I have followed all sonos instructions and reset app a million times. The app then asks for me to sign in to account. and then will go no further. Are there explicit instructions on how to do this? Sonos instructions are very vague and the app seems to have many bugs.I have a sonos one which I need to setup as a second system.

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

I’m looking to purchase a wireless record player that can connect to my living room audio system. I have 2 Sonos One SL’s and 1 Sonos Beam. Would the AT-LP60XBT connect to this system via Bluetooth? If not is there a wireless record player I could get that would? Thanks for the help! Take care.

I just got a Sonos Arc and sub. I like using them with Spotify on my iPhone. Is there any way to make my Spotify and/or my iPhone default to the Arc as the audio output, rather than having to specify it in Spotify each time I use it? Thanks!

Hi everyone!  I am new to SONOS and am having a problem after successfully (easily) connecting our new Beam gen2 to our playroom TV.  We are DISH Network subscribers and the playroom TV is connected to a DISH Joey receiver with an HDMI cable and the Joey receiver is connected to the satellite antenna via a RG6 cable.  To allow reception of the DISH signal on a small Kitchen TV, the DISH installer connected what appears to be a signal amplifier to the Joey receiver with RG6 coaxial and from that device a RG6 coaxial cable connects to a 4-way splitter and a RG6 cable connects to the kitchen TV.  I am describing our playroom/kitchen satellite TV installation to provide information which may help solve our Beam problem and to also state that our setup was installed and approved by DISH network.With that out of the way, here is our problem:  after installing the SONOS Beam, we no longer have sound on the kitchen TV.  Although the kitchen TV can only receive the same channel as the playroom

New to Sonos. Unable to make this combination connect and play. Have tried both Sonos Apps: “Sonos S1” & “Sonos” and am getting conflicting error information. The Onkyo website says this receiver is compatible with the Sonos Connect hardware. I have tried the various help pages with no luck. Is this interface possible? I want to play music to 3 Play:1 speakers over wi-fi.

With multiple devices, raising the volume with an iPhone raises all devices by the same amount. Id wish for it to be proportional. The use case is that sometimes I use airplay to a speaker that I don’t want to hear and relay that to a room that I do want to hear. Raising the volume in the iPhone turns it up in both rooms which is counterproductive. 

Is anyone having an issue where pocket casts will play some shows perfectly but will fail to load others?  I have had the problem all week and it is driving me crazy?