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Jeff.W.
Contributor I
August 27, 2021

Sonos Roam bluetooth always Drops!

See many similar post but none are real solutions.

What needs to be done to have sonos roam to be reliable and functional at least once
Bluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  

Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.

I am using the bluetooth for my PC - Intel NUC Phantom Canyon.

I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

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    Pinned Reply By Ckohbox

    I managed to get it going ….., seems to work for the past few days.
    1. On the SONOS app, enable “Always Auto-Connect”
    2. Disable “Idle Auto-Disconnect”
    3. Disable “Turn off more quickly when not in use to save battery life”

    Reload your PC after you have changed the settings.

    View in thread

    19 replies

    Show previous replies
    Ckohbox
    Contributor I
    December 20, 2021

    I have had the same issue since I bought it 7 months ago. submitted diagnostic but till today, no fixes. Can someone from Sonos tech investigate the issue and reply to end this unpleasant issue?

    Airgetlam
    Airgetlam
    December 20, 2021

    Did you call in with your diagnostic number?

    Bruce
    Ckohbox
    Contributor I
    December 20, 2021

    yes, I did.

     

    Airgetlam
    Airgetlam
    December 20, 2021

    What did Sonos say about the diagnostic? Perhaps knowing that might help us understand more of what the issue might be. Right now, we’re assuming you have a Roam, and that you’re  having Bluetooth issues, but beyond that, we have nothing to even base a guess on. 

    Bruce
    Jeff.W.Author
    Contributor I
    December 20, 2021

    I gave up. I sold it off to a friend at less that half its original price.

    As you can see from reply above, it is an expected feature that bluetooth drops after more than 15 mins of idling time. and its not considered a dropout.

    New class of definition being created here only applicable to sonos.

    Ckohbox
    Contributor I
    December 20, 2021

    Yes, I have a Sonos Roam and the Bluetooth drops if it is not in use for few tens of minutes. I will have to reconnect it manually. Same issue with Jeff W.
    The last call I had with Sonos (if I can recall correctly) was that there is no solution but will work on one. 

     

    thecoolestusernameever
    Contributor I
    January 20, 2023

    The auto-disconnect after 15 minutes of no audio is a problem for me, because once it has disconnected from my PC, the only way I have found to reliably reconnect it is to restart my PC. I don’t want to do that multiple times a day.  I noticed Sonos has an option to ‘Idle Auto-Disconnect’; I disabled that, which should help the disconnection issue. Now I just need to figure out how to re-pair my Roam. It refuses to re-pair with my PC. Keeps asking for a PIN.. which I enter… and then it just says “couldn’t connect.. try connecting again”. Did that a few times, didn’t help :(

    thecoolestusernameever
    Contributor I
    January 20, 2023

    update; I chatted with support and they were unable to help resolve the Bluetooth connectivity issue. I returned them. Here is a video of me troubleshooting, in case anyone’s interested in seeing the frustration involved. Video

    CkohboxPinned
    Contributor I
    February 2, 2023

    I managed to get it going ….., seems to work for the past few days.
    1. On the SONOS app, enable “Always Auto-Connect”
    2. Disable “Idle Auto-Disconnect”
    3. Disable “Turn off more quickly when not in use to save battery life”

    Reload your PC after you have changed the settings.

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