Fix & Optimize

The last few days someone has been able to get into my Sonos system and control it.  I was on the phone with Sonos today but they don’t know what is going on.  They had me doing the diagnostics many times today.  They are lost.  I have changed all my passwords to my Wifi and Sonos.  It didn’t help.  We have a house wide system and they keep getting on and turning the outdoor system to full volume.  It is bugging the neighbors.  We have 4 amps powering a home theatre and two subs in the backyard.  We have a theatre night planned for tomorrow but this may be done.  I am going to power it down for now but I need help.  I found this on youtube Is this true.  While I was typing they just did it again.  

antes que nada, saludar a todos en el canal. Deciros que seguramente se encuentren muchas personas en el mismo problema que tuve yo, por eso quiero compartirlo. Un día mi SONOS ONE dejo de conectarse a la red sin mas… después de muchas investigaciones, de hablar con servicio tecnico que me recomendó hablar con el proveedor de mis conexiones porque tenia una configuración del router o red muy complicada que realizar… Ese dia descubrí el problema… es una tontería. Todos los extensores de red wifi modernos vienen con 2 bandas 2,4 ghz y 5g. pues el sonos one no reconoce la 5g solo puede configurarse por la 2,4ghz. Solo desconectando momentáneamente la 5g se soluciona el problema de inmediato. No hace falta hacer nada mas, ni llevar todo a ajustes de fabricas ni nada… es super sencillo, lo que antes estaba horas para buscar sin llegar a buen puerto, ahora en un segundo se conecta… solo es eso, 2,4 ghz… Espero ayudar a mucha gente. Saludos Cordiales. Moderator edit: adding Google Translation

iPhone 16pro. IOS and Sonos app updates and reset.  App crashes on phone and iPad when I try to set location 

92.0-70280In this update:Bug fixes and improved performance. 91.0-70011In this update:Bug fixes and improved performance. I hate this type of release notes. You can return to meaningful release notes? 

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

Overall, I'm happy with this portable speaker. It's mainly kept in my bedroom, though I also take it to the kitchen or to another room when I'm working. It's also come with me to several parties, where we've enjoyed it until the battery ran out, which, as you can imagine, is nowhere near the advertised 24 hours. However, I have to say it performed admirably.At maximum volume almost constantly, it died after 7 hours. It's true that I had TruePlay enabled; perhaps without it, it would have lasted a bit longer. With occasional daily use, it lasts more than a week. It's much better with the "battery saver" setting enabled; this way, it only activates when you press the power button. Otherwise, many times when I used the Sonos app with the Arc in the living room, the speaker would turn on and stay on. Although some people might prefer this behavior, or others might keep it plugged into the charger all the time. I usually keep mine unplugged.From the first time I used it, I was pleasantly su

After building a queue , I would like to save it for future use as playlist - this is still possible in the desktop app - but it’s not possible in the mobile app - seems like a bad product decision - generally speaking mobile app is still lacking many features - and the volume management is still terrible also the basic stability and connectivity are lacking - but here I want to focus on Queue to Playlist functionality which is so basic  I would appreciate to know when you expect to add it back 

I got the Beam 2 a while back. I went for Sonos since my father has the Sonos Ray and I thought it sounded great. Reading that the Beam 2 would be much better I figured it would be a perfect setup.After using it for 6 months now I have to say that I am a bit dissapointed. First of all it doesn’t sound as rich as the Ray. I don’t know why but everytime I visit my father I notice that the sound from his Ray is richer, deeper bass and clearer. We have more or less the same TV (old Samsungs from 2013-ish - optical out) and same settings. I have tried every setting in the app and all EQ settings. And we have the same TV audio output (PCM). The sound just isn’t there. My beam sounds more hollow and “metallic”. If I raise the bass and treble it sounds more “stressed” in the highs and closed in the mids and bass. If I lower the bass and try different combinations with or without loudness and speech enhancement it sounds hollow (like a laptop speaker). I only have the Beam unit, not any extra s

I purchased the Arc Ultra a few days ago and connected it to my LG TV, but there's a problem with the TV's speaker. When I decide to use the TV's audio, the Arc Ultra prevents it, and the same happens with other devices connected via Bluetooth. In short, I can only use the soundbar's audio, and this is really absurd because I didn't have this problem with previous soundbars (LG and Bose) connected to the same TV. Any help would be greatly appreciated.

I’ve moved into a house with ceiling speakers in the lounge, hallway, kitchen and outside.I have wires coming out the wall in 2 locations I think, one in the lounge and one in the study.What do I need to connect to these wires? Is it a bridge? An Amp? I asked the seller before me, she’s a little clueless but sent me a picture of a Sonos box which said Amp on it.Do you think I need a professional to hook it all up again? Thanks in advance for any help and advice!

The Sonos app on Android does not opt-in to per-app language settings. Coupled with the lack of an in-app language selection setting, this means users are forced to use whatever language is first matched to the device’s language preferences, something that is often not preferred for users of multi-lingual device configurations like myself. On Android, the OS offers per-app lanuage support that uses the existing language resources and doesn’t require any in-app additional features to be added. Enabling this option is a simple configuration change to the project config, as documented in the developer docs here:https://developer.android.com/guide/topics/resources/app-languages?hl=en#auto-localeconfig Please add support for this so we can choose our app language!

System was working decently and prompted for a required update yesterday (10/09/2025).  Since the update, I pretty much have a bricked system.  Takes several minutes for any app (desktop, iphone, etc.) to connect to system, but once connected, insanely slow and wont connect to any of the speakers or streaming services.  System has been rendered useless since update.  A look at reviews in the app stores over the last few days shows the same. It has gotten insanely ridiculous with SONOS.  If it wasn’t for having invested thousands into their ecosystem that is integrated into each room in my house, I would gut it and go with something else. At this point, it feels as if SONOS is just screwing with their customers.  Honestly, they probably lost any good engineers and coders they had and went with folks that only know how to vibe code - garbage in = garbage out. SONOS… is there a hotfix on the way to at least make our systems functional again?!

The subject of Era 300 drivers being silent in a particular use case has been broached in this community many times. Below are a few examples:Some users have noted that the inward-facing drivers are not as loud as they expected, while others have found the audio experience to be great. There is a desire for more control over the drivers, with some users suggesting an option to activate the front drivers during music playback, especially when the Era 300s are not being used for home theater. Some users have also expressed a desire to be able to use both sets of drivers, while others are happy with the current setup. As you can see the opinions are varied. For the record this author finds no problem with the Era 300 driver configuration(s). However, that’s not to say that you should be of the same opinion. I will add that the question of Era 300 design (IMO) is answered by ​@Jamie A  in the post below:https://en.community.sonos.com/home-theater-229129/era-300-rear-driver-is-silent-with-a

I have been with Sonos for 15 years and it’s so sad to see a once perfect product and service can not get its act together and fix their app connectivity! Sonos, please Make Sonos Great Again!Thank you for your attention to this matter!

Hej Alle - Der er opstået 2 problemer med min Sonos - begge har fungeret upåklageligt før:Problem 1:Afspilning fra Deezer på alle devices (både android og apple). Når man i app forsøger at starte afspiling stå den bare og tænker. Dernæst fejler den og siger den ikke kan afspille.Har defor forsøgt at fjerne Deezer servicen fra mit sonos system, men der fejler den også, med "Accounts not removed. Something went wrong when removing your accounts. Please try again.Hvis jeg går til min Sonos app på min windows PC, så er der ingen Deezer service. Hvis jeg forsøger at tilføje den fejler den - Efter jeg har autorieseret siger den bare "Error Unable to add Deezer account"Har prøvet at nulstille Sonos app på devices og forbinde igen - men problemet fortsætterNogen der har nogen ide til hvordan jeg får min Deezer konto til at fungere på Sonos igen? Problem 2:Afspilning fra mine egne biblioteker på NAS. Når jeg afspiller via App på moboil, så kan den godt vise hvad der afspilles, hvor langt nummer

can't play the same music at the same time in my Era 300 and sonos 1 (gen1) but can play different songs

I had some network issues and had to reset my wifi router. Since do this, I’ve been logged out of my Sonos app on my Samsung Galaxy S24 Ultra and I can’t log in again. When I hit the link to log in, the app opens a blank page in my browers and stops there. Occasionally I do get to a page where I can enter my email and password, but it won’t progress any further from that. 

Hi,I just got an ARC and my 2015 Samsung TV [ua60ju6400wxxy] has finally connected using the method mentioned on the thread below BUT now there is no sound coming from apps on the Firestick [HDMI port 4]!?!? Anyone got any advice with these Anynet+(HDMI-CEC) options on the Samsung? I'm lost and totally disheartened after a few hours messing with Optical adapter etc…. :( Surely I don't need to buy a new TV? Or do I? Thanks in advance  

Hi…here‘s something I found today on DE community. A User was reporting the following.(translation used)„While a track (Spotify) is running, I can no longer access Song Radio. Always comes: Connection to Spotify was disconnected????I then have to switch to the Spotify app, the title Search there and then start the song Radio. Then it works.But it's cumbersome and it used to work via the Sonos app 🤔“ I have carried out further tests and can now say with a high probability that it is probably a current bug of the Sonos function "Title Radio", which is implemented by some services.I tested it with Deezer and Spotify each via the current versions of the Sonos app for iOS and Android.Result with Sonos App on iOS:- Title Radio works with Spotify- Title Radio does not work with DeezerResult with Sonos App on Android:- Title Radio does not work with Spotify- Title Radio does not work with Deezer With Spotify on Android I get the same error message as the user mentioned above.With Deezer, Andr

I would like to request the following feature:Let’s say you have many rooms with speakers in each of these. You are currently playing music in one room, but are going to one of your other rooms. In this situation, you are currently able to continue listening to the same music in this new room, by holding down the play/pause button, and grouping with the other room, but since you have already left this other room, it would be nice if you could instead just transfer the music from the other room, to the new room, and not have it continue to also play in the first room.I suggest implementing this by e.g. a double tap on the play/pause button, while holding down the button during the second tap. So if you just long press on this button, it groups with the previous speaker, but if you double tap + long press, it transfers music to this room (basically grouping with one of the rooms already playing, and when you release, removes all other speakers from this group)I personally think this woul

I have a Sonos Amp connected to:[speakers] Martin Logan XTW6-LCRs as my left and right channel [subs] Dual Martin Logan Dynamo 1600X connected using an RCA splitterMy subs randomly turn off, especially at higher volumes. The music will start fine for a few seconds to maybe a couple of minutes and then all of a sudden the subwoofers stop but the L/R channels still pump audio. I then have to wait some minutes, restart music or even restart the amp to get the subs working again. If only one of the sub is connected (either one of them) it works completely fine.I understand that this is not an officially supported use case, but I was told that an RCA splitter should not cause any trouble since the subwoofers have their own amps.I am using SVS SoundPath RCA cables for the subwoofer connected using an AudioQuest splitter. I have tried to use a different splitter and also a different Amp, but the same problem persists. One of the RCA cable is 5 feet long and the other is 25 feet long. Could th

Has anyone else experienced volume changing when switching between sound sources?

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

Subject: Help Connecting Sonos Ray to TCL TV - Setup QuestionsHello Sonos Community,I recently purchased a Sonos Ray soundbar and need some help connecting it to my TCL TV.Setup Details:    •    Product: Sonos Ray soundbar    •    TV: TCL TV    •    Connection method: Optical cable My Questions:    1.    I want to confirm the proper connection process using the optical cable that came with the Ray    2.    What audio settings should I configure on my TCL TV for optimal performance?    3.    Will I be able to control the soundbar volume with my TV remote, or do I need to use the Sonos app?    4.    Are there any specific audio format settings (PCM vs Dolby Digital) I should select on my TV?I initially thought the Ray had HDMI ARC but learned it only has optical connectivity. Just want to make sure I set everything up correctly for the best sound quality.Any guidance from the community or Sonos support would be greatly appreciated!Thanks in advance for your 

In all honesty, this old thread is spot on to what happened to me the other day: SONOS Arc: Loud Random and Bone Chilling Noise | Sonos CommunityOut of NOWHERE the system went bonkers, maximized the volume and I can only repeat the wording from the original poster: “Its the most unsettling noise I can imagine, instantly gives me chills and even as I'm typing this, I'm getting chills just thinking about it.”I managed to stop the madness through the app after 15 seconds or so. Resuming the current Spotify track also resumed the inferno and of course you can´t pause the “music” immediately again since the app becomes non-responding for a few seconds until the silence comes to save you. I´ve been using my Sonos system more or less daily the last four-five years or so with problems limited to minor things that I think all on this forum can relate to if I should list them. But this sound from hell was at a completely different level! And I´m not kidding in the thread subject - I am reluctant