Fix & Optimize

I can get it to stream an audacy station by starting it from my iPAD. When I say “Alexa play xxx on Audacy,” it just says “hmm, to enable that , enable that skill and say discover devices. j  My iPad already lists Audacy and Tunein when I browse the Sonos app. When I say discover devices, it only wants me to connect my tv. So, I can I get Era 100 to play an Audacy or Tunein station by voice command?

I have many sonos speakers. On my Sonos Ones…sometimes the light on one is brighter than the other. Has anyone experienced this? Is it a warning of system and/or network issues? thanks for reading 

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker.  Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them.  Anyone else seeing this?  Any ideas?

I keep trying but doesn’t update. The other Sonia 5 works fine

My Sonos Port is connected to my dac using coax cable. I’m practically using the port as a streamer. This is the first time in over 2 years I’ve had playback issues. Called audio store I bought it from and spoke to a friend. They both are also having the same issue. What is Sonos saying the issue is. 

I’m running into an issue playing music from Spotify both through the Spotify app as well as the Sonos app.  I have 2 rooms, each with 2 Sonos One Ls and 1 Sub mini.  I combine those together to be “Bathroom + Bedroom”.  I will start playing a song from Spotify through Sonos, select both rooms together and when I hit play I get a split second of the song on all speakers and subs, and then it goes down to just one.  It will eventually come out on all of them but can take upwards of 30-45 seconds.  And if I skip a song, the whole process starts over.It is not possible for me to run ethernet to any of the speakers at their locations, so I bought a boost and put it just one room away.  This exhibited the same behavior (all speakers were showing as WM: 0).  So I unplugged it and just went back to wireless.Today I tried using both Sonos Radio and YouTube Music.  Neither of these services exhibit the same behavior.  They are extremely fast and responsive to starting, pausing, and skipping mus

I’ve noticed a couple of times in my lounge where the One speakers have beeped and said something like “I don’t understand that” when I’ve not even said hey Sonos and not even spoken - although it may have picked something up from the television, I’ve never known anyone say Hey Sonos on anything I’ve ever watched!Now this morning I was unpacking shopping in the kitchen and said to myself “8th of May” whilst reading a use by date and the One speakers beeped as if responding to a request and started playing Planet Rock Radio which was the last thing that had been played on there a week or so ago.Is anyone else experiencing these issues? 

HiAfter numerous attempts at Mesh Wi-Fi in my house I am finally giving in to hardwiring 5 access points in the hope that this will solve the remaining few issues I have with Sonos.I have been recommended these 2 units - Ruckus H320 and TP-Link EAP235.Ignoring price point, please can anyone share their experience of either or both in a Sonos / Wi-Fi context?The house is ~4,000 sq.ft. and has a significant ground floor extension perpendicular the the main house.Typically Sonos works fine right up until I deploy most of the downstairs speakers (13 of 17 speakers in the house) for gatherings and then multicast flooding kicks in and dropouts occur.The only other problem is with a stereo pair of Roams - the RH speaker refuses to switch on form an alarm though simply pressing the volume up button immediately brings it to life. Staring any other way always works for both speakers.Thanks in advance.KR Bob

Most frustrating part of the app is that I can’t adjust all the different speakers to the same volume level with a one-button click. Like a “sync all volumes now” button.Anyone else experience this frustration? It seems like such a straightforward feature versus having to individually slide 10 different speaker zones when you want to volume level.

When I stream music with the Sonos App from Amazon Music Unlimited to my Sonos Arc + Sub 3 + 2 ERA 300 surround, the volume increases a lot when a Dolby Atmos track plays. I need to lower the volume for at least 10%. Then when a HD or ULTRA HD track follows I need to come back to the initial volume. For example if the standard volume for a HD or ULTRA HD track would be 20%, the same volume for a Dolby Atmos track would be 10%.Setting the lecture mode in fading (“fondu enchaîné” in my french app), doesn’t fix the problem.It’s really annoying !Does somebody know how to fix it ?

HiI use my two ERA 100 as a stereo pair with my MacBook. When one ERA is connected to the MacBook in bluetooth mode, the ERA 100 connected with bluetooth is much louder than the other. I’ve changed the sound balance in the IOS App but it’s not very accurate. Is there any solution to this issue ?

French solution / Solution in English bellow :Hello,après 3 semaines d’arrachage de cheveux, j'ai enfin trouvé la solution à mes problèmes d’appairage aléatoire connexion / déconnexion de mes 2 ERA 300.J’espère que mon expérience pourra en aider certains d’entre vous.Config : Routeur TP-LINK modèle Archer AX50.Symptômes :Après 3 semaines où j’ai essayé diverses configurations, la connexion wifi à l’appli Sonos était vraiment trop aléatoire ou instable.Un coup j'arrivais à faire une paire stéréo / un coup une enceinte était connecté, mais pas l’autre / un coup l’une était visible dans l’app mais pas l’autre à moins d’en débrancher une, etc... Bref un enfer.Solution explication :Alors sur les routeurs TP-link (en tout cas tous ceux de la gamme archer) il y a une option qui s’appelle AP Isolation sur vos bandes wifis 2,4 ghz et 5 ghz qui permet d’isoler vos appareils wifi entre eux (ce qui les empêchent donc de communiquer entre eux...).Cette case était donc cochée chez moi, ce qui empêch

Is there any negative in installing the ceiling speakers in a wall?  My wall location is pretty high so I want to tilt the speakers down somewhat.  Thanks!

Buenos días. Estoy barajando la posibilidad de adquirir una barra de sonido para la televisión y me gustaría saber si por sí sola supone una mejora notable del  sonido o es necesario adquirir dos altavoces traseros irremediablemente.

Having failed to connect an epson projector to era 100 via Bluetooth, it turns out that Sonos do not currently support the Epson scms-t for copyright projection, and as such Bluetooth cannot connect until this is changed. Any idea when this might happen? My era 100s are a waste of time otherwise and I foolishly stamped on the boxes already so can't return them. 

Hi,I currently have a Sonos Arc, Sub (to the right of the Arc), and two Play 1’s providing my surrounds. I am considering getting an Amp and Sonance in ceiling speakers. Would this set up work with the Play 1s or would the Sonance replace the play 1’s as the surrounds? Also, where would you all advise I place the Sub? Is having it next to the Arc fine, or should it really be towards the back of the room nearer the listening position?

For several months now if I try to update the Sonos controller when prompted by the Max controller after I’ve entered my Mac password and the install downloads it fails. I have to manually remove and re-install from the web. Not a big deal but wanted to mention it so the developers may see

Hi all,I just upgraded my ones to the 300s to pair with my arc and sub gen 3. I would like to first say that I am so far pleased with the results when compared to my other setup with beam and ones in a different room. The room I have this setup in is a relatively smaller/regular sized bedroom with the arc about 10 to 12 feet in front and the 300s about 2 to 3 ft on either sides on bedstands slightly diagonally behind. The sub is adjacent to the TV on the TVs left side facing towards me. My objective is to enjoy more dolby atmos content than stereo music content. I have also done trueplay tuning.I would like to know what other users with the arc/300s/sub gen 3 set up have done to fully optimize their dolby atmos experience. This could include tinkering with the EQ settings, height/sub volume, bass, etc, as well as positioning. I understand that rooms differ per person, I haven't measured mine yet. I would appreciate any advice! Thanks.

I have a Sonos One Speaker that has been hooked up to my home internet since 2015. It has worked just fine until recently -- when I opened my Apple Music account and got the message:“Your Apple Music account needs to be Reauthorized” I click “OK”, and get: “Your Apple ID xxxxx will be used to reauthorize account”  The ID is correct, so I click OK.After a few seconds, a screen pops up ( with bells and banners...) and the text says: “Your Apple Music Account has been Reauthorized” SO...I click the “DONE” button at the bottom and get the message:“Unable to browse Music...” I click out of that screen and get:“Your Apple Music Account Needs to be Reauthorized”  AARRRRGGGGGHHHHH!!!!!I could play that loop many times with no good outcome...Everything is up to date, speaker, sonos software, computer, etc.Here’s what hasn’t worked so far:   1) Turning Router off and on (many times)   2) Rebooting the Speaker.   3) Setting it all up again from the beginning, trying BOTH an iPhone and an Android.

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.

I’m so fed up with Sonos. I am literally furious that every time Sonos updates something, I have speakers that drop out of the system.I cannot roll back my system to S1, when I start the S1 controller it tells me the problems, and what needs updating, then prompts me to download S2.S2 fails to correct the problem, I just want at this point to return everything to its former working state without running through three floors and resetting everything.  Sonos seems to do this to me every six month or so.I have purchased Sonos products as gifts for others, I’m not doing that anymore if this is what I saddle them with.At this point I have nothing good to say about product support, I just want my old, not updated system back. 

HiI play vinyl over my Sonos system using a turntable connected to a Sonos Port (with a phono pre-amp in between).I’m trying to find a component to connect into the setup (possibly via the Port’s outputs?) that would allow me to rip the vinyl wirelessly.Ideally the new setup would look like:Turntable line output → Sonos Port → {mystery component} → WiFi network → PC (with ripping software)I’ve been looking at AudioPro Link2 as a possible solution but can’t tell if that will give me what I’m looking for.Anyone have any experience of something like this?Many thanks.Ian

Hello, we have a problem with our sonos amp. When we are playing music from Spotify etc. he on random moments stops playing. Amp is connected with cable to internet. We moved device to other location and problem is same. We tried factory defaults and firmware upgrade but nothing help. Can I please for some tips, what should we check.Thanks

I have B&O3200 (but no speakers) and want to connect to Sonos Port, not yet purchased, so I can play throughout house…is this possible and, if so, the B&O has separate 8-pin dins for L&R speakers but Sonos Port only has one RCA input?  HELP!

Hi, Just upgraded my Sonos Beam gen 1 to a Sonos ARC (have Sub gen 3, and 2 One SL) but I cant help feeling that some sounds are not quite as they should be. For exampel when watching Top Gun Maverick I feel the sounds of the F-18’s flying around are too low sometimes nearly missing compared to the Beam. The same goes for Star Wars were I have the feeling that when lasers shoot they are very quiet compared to the music and all the other sounds. Feels like these sounds should stand out more. Dont know if I have not setup the system correctly or if this is just how it is.