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milesch
Trending Lyricist I
April 22, 2021

Roam Stereo Pair issues

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker. 

 

Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them. 

 

Anyone else seeing this?  Any ideas?

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    Lyricist III
    August 2, 2022

    Same issue here. It used to work (upon release date) but some update broke it for sure. Now IF the pairing succeeds I get only one speaker to work, and breaking the stern pair enables the other speaker. Yup, strange. But then when I change the volume from the source it only becomes effective on 1 speaker since it doesn’t have a stereo pair.

     

    It just doesn’t work, also not in my other house (with different WiFi obviously) so that can’t be the issue. I’m going back to old school receiver and cabled speakers and play from CD. That always works since there aren’t any software updates.

     

    Phil

    BobP
    BobP
    Avid Contributor I
    April 27, 2023

    I have a stereo pair of Roams which work perfectly in every way apart form when started by Sonos alarm. Every morning I have to press the volume up button on the RH speaker which immediately brings it to life (and increases the volume to the LH speaker slightly). Left on standby permanently and start as a stereo pair in all other circumstances.

    Sonos seem to have become lazy at dealing with known issues which is disappointing.

    As the owner of ~25 units in two houses I expect better engagement than I get.

    Ken_Griffiths
    Ken_Griffiths
    April 27, 2023

    I have a stereo pair of Roams which work perfectly in every way apart form when started by Sonos alarm. Every morning I have to press the volume up button on the RH speaker which immediately brings it to life (and increases the volume to the LH speaker slightly). Left on standby permanently and start as a stereo pair in all other circumstances.

    Sonos seem to have become lazy at dealing with known issues which is disappointing.

    As the owner of ~25 units in two houses I expect better engagement than I get.

    Have you called or spoken to Sonos about the issue highlighted, rather than mentioning it here in their user-community forum? If not, then next time you encounter the problem, immediately submit a Sonos system diagnostic report from within the Sonos App and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the matter.

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