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MichalStrong
Contributor I
Apr 21, 2023 9:02 AM UTC

Sonos AMP Stops playing on different platforms

Hello, we have a problem with our sonos amp. When we are playing music from Spotify etc. he on random moments stops playing. Amp is connected with cable to internet. We moved device to other location and problem is same. 

We tried factory defaults and firmware upgrade but nothing help. 

Can I please for some tips, what should we check.

Thanks

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5 replies

buzz
buzz
Grand Maestro
Apr 21, 2023 9:07 AM UTC

Is this other location on the same network or a different home?

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MichalStrongAuthor
Contributor I
Apr 21, 2023 9:10 AM UTC

It’s different home. 

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buzz
buzz
Grand Maestro
Apr 21, 2023 9:22 AM UTC

Are there any issues with other online services? I don’t know if it is significant or not, but I’m seeing a slight uptick in Community members reporting Spotify issues. But, this is similar to a hospital where “everyone” is sick. If you are using the SONOS Crossfade feature with Spotify, disable it as a test. Personally, I’m not experiencing any Spotify issues. 

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MichalStrongAuthor
Contributor I
Apr 21, 2023 9:30 AM UTC

Yes with other online services too. We are sometimes playing music from our local Synology and situation is same. 

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buzz
buzz
Grand Maestro
Apr 21, 2023 11:00 AM UTC

You could have a hardware issue. More data is needed than is available to us here. Submit a diagnostic and contact phone support.

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