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erictstahl
Contributor I
April 22, 2023

A note of protest being stuck on the S1 controller

  • April 22, 2023
  • 4 replies
  • 152 views

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.

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    4 replies

    jgatie
    jgatie
    April 22, 2023

    It was inevitable.  Show me one piece of almost 20 year old old smart tech which is A) Still usable and B) Still able to interact with current modern smart electronics.  Sonos at least fully accomplishes A) and partially accomplishes B), which is far more than any other I know.  

      buzz
      buzz
      Grand Maestro
      April 22, 2023

      The older SONOS products cannot support features that potential new customers demand. SONOS had a hard choice -- stop development and slowly fade away or declare a second branch using current technology.

      I had to recycle a perfectly functional cellphone that the cell towers would no longer connect with because it used an obsolete radio.

        Ken_Griffiths
        Ken_Griffiths
        April 22, 2023

        Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down. 

        I don’t see that you’ve been cut off from buying new products? Just install the S2 App alongside the S1 App and use the new Roam from that App. I have both Apps running ‘side-by-side’ here and my Roam and a few other devices are working fine.

          controlav
          controlav
          Lead Maestro
          April 23, 2023

          The only speakers stuck on S1 are the Gen 1 Play:5 and the Gen 1 Connects, all over ten years old. Everything else can run S2. Pretty amazing for any network-connected devices these days.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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