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philippus
Contributor II
September 23, 2022

ForCaught in an endless "Reauthorize your Apple Music Account" loop from hell!

  • September 23, 2022
  • 12 replies
  • 560 views

I have a Sonos One Speaker that has been hooked up to my home internet since 2015. It has worked just fine until recently -- when I opened my Apple Music account and got the message:

“Your Apple Music account needs to be Reauthorized” I click “OK”, and get: “Your Apple ID xxxxx will be used to reauthorize account”  The ID is correct, so I click OK.

After a few seconds, a screen pops up ( with bells and banners...) and the text says: “Your Apple Music Account has been Reauthorized” SO...I click the “DONE” button at the bottom and get the message:

“Unable to browse Music...” I click out of that screen and get:“Your Apple Music Account Needs to be Reauthorized”  AARRRRGGGGGHHHHH!!!!!

I could play that loop many times with no good outcome...Everything is up to date, speaker, sonos software, computer, etc.

Here’s what hasn’t worked so far:

   1) Turning Router off and on (many times)

   2) Rebooting the Speaker.

   3) Setting it all up again from the beginning, trying BOTH an iPhone and an Android.

I’m afraid I passed my “wit’s end” quite a while ago, ANY help would be greatly appreciated before I resort to trying the “Sonos Speaker Toss” ..(at this point I could probably break 25 or 30 yards!)

Philip

 

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12 replies

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Ken_Griffiths
Ken_Griffiths
January 20, 2023

Haven’t seen anyone complain about this for quite some months - it is supposedly fixed. I no longer subscribe to Apple Music, so cannot check this personally, but the Sonos status site shows all services, including Apple Music, are reported as being fully operational. See here: https://status.sonos.com

 

Thank you for your response.

I ran into this problem today but was able to resolve it by performing the Sonos S1 app’s re-authorization of our Apple Music account on my wife’s iPhone. It really did require an iphone. It might also work on a mac (didn’t try it) but definately not my (new) Android phone.

If you do perhaps encounter the matter again, then It maybe best to submit a system diagnostic from your android controller device and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue. By all accounts though this was a matter that Apple supposedly fixed as it was at their end (apparently). I assume you are running their latest App on your Android controller?

Sparroworks
Contributor II
April 23, 2023

It’s happening this morning on iOS - however, I got fed up with the endless looping demand for reauthorization and just clicked cancel at which point the system fired up and started playing music

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