Fix & Optimize

Hi again!I was the author of this link and I just wanted to update my progress on this since I have taken steps to try and solve it.I missed an important detail in the old post which is that I have a Google Wifi system, which I have read is infamous for causing problems with Sonos systems. It also means that I cannot change the channel on which the wifi operates as I don’t think Google Wifi has that capability.For the last few hours I have been browsing and seeing many different solutions for Google Wifi systems operating with Sonos and I keep seeing a) hook up a speaker to the main google wifi hub which connects directly to the modem b) disable DHCP on modem c) get a Sonos Boost.I have done option A already. My setup here is a One, Five, Beam + 2 Surround Ones, and a Move. I moved the Five to be connected via ethernet to the main Google hub I mentioned. I also tried alternating between all the SonosNet channels on the app after I moved the Five, and nothing has changed.I have not trie

Hi added the play 1 gen 1 to S1 app I have added sonos radio but when you search again for music it just hangs 

I would like to ask also to whom have the 2 ERA 300 as surround speaker...the fact that the central facing driver is disabled, when listenting to NON Atmos music is the sound worst than having for exemple 2 surround ERA 100 or Ones?I am still unsure if to add 2 ERA 300 or 100 to my Beam gen 2+ Mini sub sistem...I watch movies and listen to streamed music (non Atmos).Thanks 

My sub will not stay connected, when I try to fix it I need to "unplug the router" and make it reconnect, I have no issue with anything else staying connected to the WiFi. 

Hi. I currently use my Sonos AMP to power speakers that are located on my deck. Due to the hardwired speakers the amp is located about 40feet from the deck.  I recently bought a mini sub to place on the deck to supplement wired outdoor speakers. The mini doesn’t provide any audio when used on the deck. It connects to the amp but won’t play. If I bring the mini sub inside (closer to the AMP) then it works.  I noticed that all my Sonos gear works on WM1 except the mini sub which is on WM2. I think that means it’s acting as a surround device for the amp and is getting its signal directly from the amp on wifi. Maybe the mini is too far from the amp.  The mini works fine with Sonos One speakers all over the house. When added to the room with the Sonos One the mini works on WM1 like everything else.  Does this sound like I’m on the right track?  Can I cause the mini to work with the AMP on WM1 like it does with the sonos one speakers?  Tomorrow I can call support but I’d like to figure it ou

Does anybody know if I can connect a Denon D100 system to my SONOS 5 line in to allow use of the turntable, CD player and cassette?

Looking for advise and/or solution to make SONOS speakers work with VoIP cloud telephony. Case is as follows: 4 SONOS speakers (ONE/Play) and cloud telephony in combination with SNOM PA1+, so it is possible to “call” the SNOM device and make an announcement. Most desired is, that during normal operation there is radio playing, when an announcement is made, there is a “ding-dong” and you can speak your frase into the telephone you have on site. How to make this work? Anyone have experience in this kind of configuration? So: Use VoIP cloud telephony in combination with announcement to SONOS speakers on site using SNOM PA1+ device. “this can do everything except making coffee” but SNOM can't help me out ;-) Advise; trail and error…. Not the way I would like to start this!

Help wanted: I have a Sonos playbar en two Sonos one in my living room. I’ve bought a Sonos roam. I want to use the Roam independent from the other speakers with Google Home. So if I say play music on my Sonos Roam, which I’ve give the name RADIO, I doesn’t want that that the other speakers react. In GH I’ve made a routine for the roam but I can’t access in that routine that the roam has to react.Anyone an idea?

I bought a pair of Sonos Ones in September 2020 and they have been on a shelf, working flawlessly, until a few days ago.  I opened the Sonos app on my Apple iPhone to play some music and the app reported that it could not find the speakers. There had been no network changes to the WiFi network they connected to and other devices (including the iPhone) were still connecting to the WiFi network fine. Following the prompts on the iPhone app to reconnect the speakers to the network (using a Bluetooth connection between the phone and the speakers) progressed well until after the WiFi network password was entered, after which the iPhone app immediately reported that the Sonos One failed to connect the network.  Both speakers behaved exactly the same.  I tried factory reset (holding down the connect button while powering on the speaker), but the result is the same. I moved both speakers off the shelf to my desk where I have wired ethernet and tried using a wired connection on one of the speak

Hi, I am looking at a set up with s Samsung TV, arc, amp, four ceiling speakers and a Virgin V6 box. How does the Virgin box connect to the amp?Thanks 

one Symfonisk ikea connected via wifi stop and start playing music randomly... the other one (connected via ethernet keep playing without problems).  

Can I use existing speaker wire for in ceiling speakers? I want to replace  my old sound system

Hello,I recently purchased the Project Debut Carbon Turntable for Sonos. I have noticed that the stylus does not return to starting position after the record is finished playing.  My cheap record players from high school days always did that, so I assumed this relatively much higher-end product would do the same. Is this a setting that can be changed?  

Just lost another Sonos speaker yesterday.  A Sonos One just under 2 years old.  Died while playing for no apparent reason.  Lost a 3.5 year old Sonos:3 a couple years ago.  I wish I would have known about the garbage Sonos quality when it comes to longevity of these units before investing in the them in my home theatre room.  Total crap.

Why isn’t there a song radio function for Tidal in the Sonos app. I used Spotify for a long time, they have one and it’s such a nice feature...

Bonsoir,J’ai vu que ce problème existait aussi expliqué en anglais, mais je préfère en recréer un en français pour ne pas faire d’erreur de traduction et laisser nos équipes sonos répondre aussi aux clients français.Merci pour votre aide pour supprimer cette notification. 

I have a set top cable box, a Smart Tv, and a Sonos  Beam (Gen 2). There are no speakers attached to the Beam. The cable box and tv both support Dolby Digital Plus and both have pass through capabilities The cable box is connected to the tv via HDMI cable.I Watch streaming Netflix on my tv via wi-fiThe beam is connected to my tv via eARC HDMI My Questions at this point are;Where should Dolby DIgital + be decoded?  The Beam I would think.  What happens to the “signal” as it passes through the cable box and TV?   Doesn’t the codecs process the signal as it passes through these intermediate cable box and the TV?  How does the Beam know the cable box and tv exist?Many articles on the web say the cable box and tv should be set to pass-through.Many articles on the web say the tv should be set to PCM.If I understood how this worked I think i could determine how to set up t he intermediate boxes along the patch.Thanks in Advance   

I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.

The music (files) that I downloaded from Itunes to my PC are in a mpeg-4(protected) format.  I’ve tried converted into MP3, however due to the protection/DRM the file will not convert into MP3.Any suggestions or solutions?

Hello. I have just attempted to set up my new Sonos beam (generation 2) to my existing 2 generation 1 speakers only to find out they unfortunately can’t be used together.My dad has a pretty solid Sonos collection he’s now had for a bit over a decade (6 amps, Sonos play 5 and a couple of ones) so I was wondering if there ever comes a time where he has to replace one of them, will he be able to? If that’s the case it’s a bit unfortunate how all the gen 1’s are now virtually obsolete. 

no volume with amazon prime videonetflix works fine 

Conecto sonos ARC al HDMI eARC de la TV LG oled55CX, y en las plataformas de streaming que dan sonido en dolby atmos la aplicacion S2 de Sonos me dice que la salida de sonido es Dolby multicanal PCM 5.1, ¿que configuracion de la TV es  necesaria para que de dolby atmos?

I plan to wall mount the ERA 300 in normal orientation on my living room back wall. The MLP is about 90cm in front of that wall and the speakers would be located about 164cm on each side of the MLPI have come up with two height positions from the floor up based on my seated ear level being 95cm.127cm - Angled towards MLP 15 degrees left/right & bottom 79cm - Complying with Atmos guidelines 1.25x max height in relation to Arc heightI know I would probably need to experiment with these arrangements myself and choose which sounds better to my ears but I wanted to ask fellow community members how was their experience experimenting with the height placements of the ERA 300 - do you get better sound higher and angled in or around ear level? Now, would your positioning change if the centre tweeter be enabled in the future? flybyme learnmedia Mrcgibb

Hi Guys,I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.The few same issues related on the forum are outdated.Can you help me please to resolve this issue?Thanks in advance,Regards.I have 3 Play:1 and 1 Roam at home. Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third party smart home remotes Using a

HiIm sure a dumb questio  i have a playbar and 2x 1sl when i turn the tv on theres no audio until i log onto the app and select tv is this right as the wife doesnt have the app and its driving her mad keep asking me to turn the sound inThanks