Fix & Optimize

From one week, I ask Alexa for radio (TuneIn) and music (Apple Music), Alexa answers OK, but these servicies don’t work  

I know there have been a few posts on Google Nest WiFi Pro mesh setups but not seen any definitive answers.  I have installed the mesh WiFi and whilst the Sonos speaker (S1) seems to have found and connected to the network (e.g. I can use Alexa and start internet radio) the Sonos app does not show any connected speakers.   Has anyone managed to get Sonos working with Nest WiFi Pro? I do not have the option to connect via a wire or use the original router as it’s too far away - it needs to connect wirelessly to the Nest access point. 

Will Sonos Play 5 Gen 1 still connect? Or is there no longer any current software to support it?

The option to select ‘My music’ from my own music library has disappeared from the Sonos app.  I can no longer find my own music library.

Can I connect my SL1200 sects to my Sonos system

Hi, my B&O turntable was connected to the port prior to updating my wifi. have managed to get the system back up and operational, however I cannot see the turntable in the App, I cannot see a line in option although I have followed the process as described in the help pages. now trying on PC and can see the turntable as previous favouritesany advise wold be appreciated Thanks Ade

I am an old guy so have mercy.  I finally retired my Playbar and bought the Arc Ultra and I am having trouble hooking up my older Sub 2.  I can add it to the system and I get the chime but no sound at all from the Sub. I have tried all the usual things I can think of, update the speaker, Wi-Fi on and off, Ethernet cable plugged-in or not, remove the sub and reconnect, etc. Nothing brings the sub to life.  I would appreciate any suggestions anyone can offer me.  Ill try anything once and if it sounds or feels good, more than that.Thanks

I’m trying to set up a gen 1 play:1 to a new wifi. Have factory reset and followed every step numerous times. It connects to the wifi but won’t register to my account. Can anyone help please? It’s been 10 days without music in a new town :(

How do I see my battery amount when I'm connected via Bluetooth with no network connection. 

Hi,I became unable to play music through to my Living Room setup - and upon further inspection discovered both of the Sonos One SL’s had somehow disconnected from the system. After power cycling multiple times, and trying to remove them as a pair (I got an error saying I was unable to), I factory reset them.  now:The unpaired live in parallel rooms. However, checking the original room;They’ve magically “reappeared”, both existing in the original room, and outside of them. Trying to add them as a pair gives me the error they’re already in use, trying to remove them as a pair gives there error:  I can’t play music to the room anymore, but the Arc and Sub function through my TV. So now I’ve got schroedinger’s surround speakers, both existing and not at the same time app, iOS, everything is up to date. If anyone can give me a suggestion that doesn’t involve me having to factory reset the entire system like it seems I have to once a quarter?

I have a 4 yr old Sonos system. It includes two One SLs,. two Connects and two Connect amps. The amps are for non-Sonos speakers. I'm running S1 OS . I was going to buy additional One SLs from e-bay, but from what I've read, it seems I can't add another 4 yr.old One SL. Is that true? Could I add a non-SL One? Because my system is 4 yrs. old, I didn't want to cause any compatibilty issues by upgrading to the S2 OS. What should I use for the additional speakers?

Hello everyone,Hoping to get some help here as I think I’ve tried everything I can to be able to add more surround speakers to my surround.  I have the Center (Arc), Sub (Mini) and 2 (Era 100s).Id like to have just 2 more additional Era 100s for more rear sounds but I can’t get them to add and sync up.   Any advice/help on this?  Thanks in advance.  Setup looks like this currently:                                    Center  Era1                     ((      Couch      ))   Sub Mini            Era1                   **Era1                       **Era1             **Are what I’d like to add to my current setup.  

Is anyone else experiencing a slow startup with their Sonos app? 

It testing a Sonos setup for our new workboat and before installing I set it up on the floor to make sure it all works. The inside is being driven by 1 Amp and 2 Sonos ceiling speakers plus a sub. The Sonos ceiling speakers I just sat on the floor when testing. When I turned the volume up over 40% the speakers made a bad banging sound and the woofer seemed to be going crazy bouncing back in forth. It was the bass but it sounded awful. Once I went to 25% volume the bass sounded normal. I was wondering if this because they need to be in a void to sound correct. I want to know before we go ahead and cut holes in the roof of the boat if this is likely normal because they’re not in an enclosed void or if possible there’s a default. Was surprised how bad they sounded for expensive speakers. Wires were all red to red and black to black, 12 gauge. I have Sonos play 5 etc at home and they sound incredible hence why I pretty disappointed when testing these ceiling speakers on the floor. 

Hi,After spending more than two hours with Sonos ‘tech support’ and being shunted to Windows 11 tech support between the two, I am frustrated by Sonos in general, and my issue remains. I have many Sonos components that work well on my Android Galaxy S22. Sonos on my PC does not load. I have uninstalled the application using Windows uninstall and also using Advanced Uninstaller Pro 13. I’ve deleted the Sonos folder at ‘Local Disk (C:)/Program Files (x86)/Sonos’ and even tried manually deleting the folder's content. After all the uninstalls, I restart my machine. Also, I ran Win11_24H2_English_x64.iso, then reinstalled Sonos for Windows from the support page - Sonos_81.1-58074.exe.After doing this sequentially several times, I end with the same result. I have a shortcut on the desktop, a Sonos icon in my Start Menu, and a Sonos.exe file in ‘Local Disk (C:)/Program Files (x86)/Sonos’. The PC does not respond, and for the Sonos.exe, I receive an error message stating, “Windows cannot find

I am struggling to get my new sinks speakers to link with my Brennan 2 via Bluetooth 

Every day I have to shut down my playbase. Otherwise only one Speaker is playing. What can I do. is there a german support, I can contact? Moderator Edit - Fixed Typo

When I start playing music a circular ring begins to animate around the pause icon and after it completes a full circle the music stops. This is obviously some sort of timer function that I never turned on and don’t know how to turn it off. Does anyone know what this is?  

Hello everyone my question is so in one room i have 2x sonos five and sonos ultra plus sub 4 but i noticed as soon i turn on sub 4 , my fives stops giving bass,  so what i did , i unpaired sonos fives and added room 1 random even if they are in same room then playing music through same chanel instead of surround i have separated them  but if i want to have two profiles one for music like this and one for movies as stereo is it possible to do that? Instead of every time connecting fives to room 1 ? Like switching between profiles? Lets say one profile is stereo and second profile is surround. As i notice when i do so os separately bass improves twice so for me for music sounds like i have two sub4 otherwise if i use surrounds fives stops giving bass and reduces bass so much 

I am trying to setup a sonos S1 which has been upgraded with S2 software.Sonos one has flashing green led - and app finds device Sonos one makes noise for PIN and app finds device.  I am unable to connect device to router either by wifi or directly with ethernet cable i have checked phone/device on same network I have tried using WPA2 or (WPA+WPA2_ options on router - although direct connection should make this irrelevent I have rebooted sonos one and router many times all other devices in house connect to wifi without issues I have separate 5G and 24G wifi’s - I have tried both.Any help appreciated.Oh  PS… I do not have ‘update network’ option visible in the sonos app...

The other day one of my Era 300's started doing the strangest thing, beeping randomly and status light flashing all different colours. So just turned it off. Just reset it and selected the room where my Arc and other Era 300 and sub is but it just sets up the Lounge 2 and doesn't add the speaker to Lounge.I tried to change the room but then end up with 2 rooms called Lounge. Unable to connect stereo pair as it says no other speaker available. Hoping someone can help, surely this is a simple thing to fix, just can't seem to work it out. Thanks

Hi, i have a Xgimi Halo + projector and 2 Era 100 connected via bluetooth. Any solutions for the lag?Thank you

The Bean 2 comes with a HDMI cable from factory. Can I use an 8K high speed cable instead knowing the quality has to be better?

How do I download the Sonos Desktop App?  Where can I find it?

Just purchased Starlink Gen 3 and my Sonos (Player 1) will not connect (cannot be detected).  I am not tech savvy and I am looking for help with an explanation in non tech language if possible.  I have used TP-link router prior to Starlink for my other internet service.  Can my Sonos system be “found” using Starlink network somehow?  Thank you for any help, step by step is best.