services don’t work

2 replies
140 views
Translate All

From one week, I ask Alexa for radio (TuneIn) and music (Apple Music), Alexa answers OK, but these servicies don’t work

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

UKMediaAnswer

Can you confirm that the Sonos device is located within Spain and you aren’t using a VPN?

Have you added Apple music as a service within the Sonos App and linked the same Apple Music account when adding the Apple Music skill within the Alexa App?

If not please see this article:

https://support.apple.com/en-gb/119922#:~:text=Set%20up%20Apple%20Music%20as%20your%20default%20music%20service&text=Here's%20how.-,Open%20the%20Amazon%20Alexa%20app.,down%20and%20tap%20Music%20%26%20Podcasts.

If Yes, then please Disable the Sonos Skill within the Alexa App and then Re-Enable.

Remember: Sometimes Red Wine helps :)

UKMediaAnswer

Can you confirm that the Sonos device is located within Spain and you aren’t using a VPN?

Have you added Apple music as a service within the Sonos App and linked the same Apple Music account when adding the Apple Music skill within the Alexa App?

If not please see this article:

https://support.apple.com/en-gb/119922#:~:text=Set%20up%20Apple%20Music%20as%20your%20default%20music%20service&text=Here's%20how.-,Open%20the%20Amazon%20Alexa%20app.,down%20and%20tap%20Music%20%26%20Podcasts.

If Yes, then please Disable the Sonos Skill within the Alexa App and then Re-Enable.

Translate

Remember: Sometimes Red Wine helps :)

J

JCeladaAuthor

Contributor I

Re-enabled Sonos Skill in Alexa App and the problem have been fixed!!

thanks!!

Translate

Sign up

Login to the community