Fix & Optimize

Ok so I have a Sonos Play 5 2 x Play 3, a Sonos 1 with Alexa and a boost and connect. I want to add a soundbar and a sub. I spent ages researching and bought a beam (Gen 2) and a sub mini. Plugged them in and neither compatible. I’m guessing it’s only a beam one or an Arc original. No idea on the sub mini. Didn’t really want to start again as everything still works. Mind you if the Arc ultra is as good as it sounds it might be worth it as I’m moving to a smaller house and losing my Marantz Receiver two Kef front speakers and a couple of missions on the surround. 

Starting probable a few weeks ago, I could not sign in to Sonos from my iOS app anymore. When I tried to sign in, the app took me to login.sonos.com. But everytime I got the same “incorrect email or password” error message. I am 100% sure that my email and password combination is correct. In fact I can log in to sonos just fine with the same email and password from a laptop computer, so I am not sure what goes wrong with the iPhone.Right now I can only see my speekers from my iPhone and play music, but I can not add or remove any services. Does anyone have the same issue? Please help me. Thanks.

Hola.Tengo problemas con el sonido envolvente de mis dos ERA 300, estos son usados como altavoces envolventes en un cine en casa con un sub 3 y una ARC ultra, cuando coloco películas el sonido envolvente presenta mucho cortes, lo cual dificulta una experiencia optima, esto tiene solución? por qué pasa esto?

Hola.Se que sonos no ofrece servicio técnico, pero estoy buscando algún lugar o persona en santiago de chile que me ayude con el arreglo de un play 5 (GEN 2) El cual presenta problemas de sonido después de una caida.agradezco el dato, si es que es factible lo que solicito.

Just replaced my Sonos CONNECT (wired set up) with Sonos Port (using wi-fi instead). I also have 10 Sonos:1’s, all on wi-fi. So I’m not using SonosNet anymore.The Sonos Port is connected and the app seems to think everything is fine after its setup. It’s output is connected to my receiver’s input, but there’s no sound coming out of the receiver’s speakers (the Sonos CONNECT worked fine prior). Sound is coming out of the rest of my Sonos speakers as usual.The network map shows all the Sonos speakers as being green. The Sonos Port is in white and says “Noise Floor: 0, 0, 0, 0 undefined” Anyone know what’s wrong here?

Hi I have the above setup connected to a beam gen2 via arc ,A sub mini and 2 Era100s as a surround pair. if I play a streaming app I get Dolby 5.1 or Atmos showing on Sonos app. If I play a blue ray or dvd I only see stereo pcm. The tv has auto, bypass , pcm settings and the blue ray player has hdmi as either auto or pcm. I have tried many combinations but it never changes from stereo pcm. 

Hi all,ideally I’d like to use my bookshelf speakers with a turntable utilising the amp. This is in the same room as my tv with a beam, can I not use my bookshelf speakers to provide surround sound and then when I’m playing vinyl utilise the bookshelf speakers? 

I have tried everything to reconnect my Sonos one after changing my router but with no joy. I've tried WiFi connection, hard connection, reset and reconnect, none of which works.  Please help as I've no got a very useless black boxThanks in advance,  Joe

My Sonos system (Beam & 2 100’s) stopped responding to play music commands with Alexa. I get the “I’m having trouble playing that right now” message. I’ve rebooted the system and reauthorized all music systems. WiFi signal very strong. Any help is appreciated. 

I just picked up a stereo pair of 5s and will be connecting a CD player via line in.   Any plans for Sonos to bring back the option to turn off compression for these inputs? playing CDs as a converted 256AAC stream seems pointless - also if these CDs are ripped to FLAC and streamed that way, are those files compressed as well ? 

I have a set up including an ARC front and center with a SUB(gen 4)  and two 300 series surround speakers in my great room. I am having trouble hearing any of the dialogue with movies sports etc, the voices are faint and when I turn it up the bass and surrounding music is so loud it is unbearable for others in the rest of the house. I have done all of the room set up programming including TRU sound and also changed the sound height levels doesn't seem to help. any ideas?

My Sonos amp has no power light, reset is not working. I have tried alternative power cords

I have 2 play:1 2  symfonisk all working absolutely fine until 2 days ago. 1 play is connected via Ethernet, suddenly I cant connect to the system, the app on my phone lets me log in but wont see any speakers, i try to add them and i go through the whole factory reset and add speaker, whether its via ethernet or via wifi I get to the end and then I get a message saying that the speaker has been added but might need to be restarted to be available in the app. Try that and nothing.50 mins wait for support Was considering replacing it all with Era 100s but not looking so likely now.

I am unable to play music from YouTube music app on my Sonos Arc. I am able to play music from Spotify though. YouTube music app does not show the Sonos speaker itself. I was able to play earlier on my iPhone. This issue seems specific to Google pixel. Can you please advise?

Will a pair of ERA 100 play stereo out of a sonos port hard wired into a non sonos turntable. Nothing else is on the Port line.  I have the port connected to S2 App.   

I have new WiFi network since originally setting up Sonos 1 and Sonos Beam. How do I get all my speakers on new network?

checking for an update on my windows 11 system with the latest app download,  it tells me an update is available, but i get the update failed message below.Version: 16.6Sonos OS: S2Build:    83161210SonosID: *********on my android phone it says i’m upto dateany ideas?-----Update failedThe Sonos controller installer failed to download.Your controller did not update successfully. Please try updating one more time. If this message appears again, please contact Sonos Customer Care for assistance.Moderator edit: Removed Sonos ID as Identifying Information

Can I add the sub mini to my existing system for extra bass? I have an Arc Ultra, Sub 4, two Era 300’s. Thanks

Hallo, habe seit ein paar Wochen den Sonos Lautsprecher Roam. Dieser schaltet sich seit geraumer Zeit automatisch an.Kann mir evtl. jemand hierbei helfen? Im Voraus vielen Dank

I bought some of the first generation, Sonos equipment, and now my wireless speaker transmitter has apparently failed. I have ordered a replacement Power cord, and hope that will take care of the problem, but if it doesn’t, what do I do? The Sonos website no longer seems to offer a wireless speaker transmitter. Any advice that you guys could give would be appreciated.

Howdy!I have a 4 speakers that are wired parrallel with 2 conductors to my amp location. Question: Should I hook up with wires  on the left or right terminals? Or should I wire nut two cables from left and right Into the parrallel speaker run? Thank you!

Volume slider control missing 

I had trouble connecting to both Play1 and Play 3 from my phone. Now that I have resolved that issue and am reconnected my playlists are missing from the Sonos App. How do I retrieve them?

I have just ordered 300s to replace my surround Ones and line-in Five, but I’ve just found out that that line-in is disabled when 300s are used as surrounds. There must be a workaround for this.

How can I create a playlist on Sonos for iOS ?