Yousee reauthorize

Try deleting your Yousee music App within the Sonos App and reinstalling it. Which speakers are you talking about? Can't you play via Airplay? Much easier than the Sonos App and works flawlessly right from YouSee's own music App.

(Prøv at slette din Yousee musik App inden i Sonos App og geninstallere den, Hvilken højtalere er der tale om ? Kan du ikke afspille via Airplay ? meget nemmer end den Sonos App og virker upåklageligt lige fra YouSee´s egen musik App. )

I have removed the Yousee service from the Sonos app several times. It is something that has been going on for the past 1-2 months or so.

It has been working just fine (except when the last major update came) for the last 12+ years or so. I have Play:1, Play:3 and Beam 1.

I’m not only using Yousee but also other streaming services.

Using Yousee’s own app is just a workaround! Ifthat was supposed to be like that why would Sonos have their own app?

Reauthorize just temporarily fixed the problem, but will occur hours later when the music from the service hasn’t been used. So far I have to do reauthorize couple of times every day.

I even uninstalled the app, restarted the phone and installed the it again without any luck.

btw I’m using the Sonos One SL and trying to play through my Android Phone

and this problem started after the last update.

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I have been having the same problem for a couple of weeks now. We have the old Sonos app in one location and the new app in another location. Same issue - I need to reauthorize several times every day. I have tried removing Yousee several times - no change.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thank you Airgetlam. I did contact Sonos by phone and submitted diagnostics. I was told it is a well known problem, and that it is being investigated by Sonos and Yousee. No timeframe. Reg. Arne