Fix & Optimize

I want my 15 percent off the Arc. I have spent thousands of dollars with sonos, and I was told I couldn't  use it because the Arc was currently on sale for 719 dollars, which is a 20 percent discount. So that means that everyone gets a discount? I feel disrespect from Sonos 

Hello. I am totally new to Sonos. I want to run my TV sound, a Technics turntable with a built in pre-amp and also stream Spotify from my phone. I think I need the Sonos Amp because of the TV HDMI (ARC) connection needed. Is this correct? If I just want to forget the TV, can I plug the turntable into the Era 300 or Five speakers directly and then also stream? Thanks  

Hello all,I would like setup recommendations to have my room audio system which includes an samsung soundbar, samsung subwoofer and samsung rear speakers kit (used as passive speakers) connect to the sonos port. Which in turn will connect to my already setup sonos system which includes my sonos arc and sub gen 3. What would be the setup required including any lg tv or sonos app settings adjustments and additionaln sevices needed. Currently my samsung audio is connected as one to my lg tv and the sonos system acts separately in a different room. My current setup is lg tv connected to hdmi cable connected to soundbar connected to subwoofer that wireless connect to module that connects to two rear speakers via speaker wire.Devices- LG OLED55C9PUA TV- HW-Q80R Samsung Harman Kardon 5.1.2ch Soundbar with Dolby Atmos- Samsung Wireless rear speakers kit SWA-9100S- Samsung PS-WR75BB Black Wireless Subwoofer

Trying to stream Sirius XM on SONOS and with any channel I select I get "channel no longer available" message.  I’ve rebooted router and SONOS Bridge, uninstalled XM app from SONOS and reinstalled 3 times, closing  app down each time.  XM user name is correct in SONOS.  Called SONOS tech and also called SiriusXM which after having me do all the previous mentioned tasks they tell me to call the other one. The XM app works on my phone, computer & car.  XM subscription is paid and XM service includes ability to stream on devices including SONOS.  Have used SONOS to stream XM for years, this problem started 2 weeks ago.  Have SONOS S1 app to match the speakers I have and have checked to make sure app is updated.  Any ideas?

Move bought about 8 months ago has stopped doing anything.  Wont charge with ring, no lights through usb.  Cant read a voltage at the two pins on the ring.  Pushing and holding reset buttons doesn’t do anything.  It’s effectively bricked.  Anything I can do?

I have owned my Sonos system for a couple years now.  I have always used SiriusXM. Just recently SiriusXM randomly stops playing at no certain streaming length of time.  It can be from a few minutes to hours. It doesn’t always connect back immediatley, sometimes it takes a few minutes to reconnect.  Like I said this just started happening recently.  I have seen several posts about this issue but no answer to how fix it or what the problem is. IS THERE A FIX?

Hi Alli just wanted to let you all know. For a long time my Sonos setup and especially the soundbar has been cutting out the audi at random with a 5-10 sec pause until the audio resumed. I have been troubleshooting everything and I was suspecting my wifi but just couldn’t find anything at all. I stumbled across another thread that explained that if you connect one of you Sonos devices with an ethernet cable all other devices will change how they connect - so I did….. I hard wired a Play1 in the basement and now my playbar in the upstairs living room is playing flawlessly…. Audio hasn’t dropped since!!! @Cory B you are the man!!!!! Thanks!I hope this helps anyone else experiencing this annoying issue Merry Christmas everyoneHo Ho Ho :-)Jeppe

Hello - I have a Sonos and Sonos SL. The alarms stopped working. It says that they’re going off but there is no sound. I already did this (see below) for both my Sonos speakers and it didn’t fix either issue.  Please help!  Thanks, Brianna  Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.I hope this helps.

I’m looking at running a small cinema club at a local hall near me. I’d like to take my Sonos home theatre there and run from my laptop.Will the Sonos system still sync together when used away from my home wifi? If so, would i still be able to do Spacial tuning for Atmos playback?  has anyone tried this?  Cheers 

Hi,I’ve got a My Cloud Home and a Sonos1. I know the My Cloud service has been switched off so I’m having to try and map the NAS drive with my music manually. On a Win11 laptop using the SONOS1 app.I can select the NAS drive however when I try to connect I get the ‘serverstack’ error. I’ve set the  IRPStackSize REG to 24 (DEC) as per the faq but that hasnt helped. What else do I need to do? I’ve seen various messages re SMB - how do I check that on a My Cloud Home NAS drive? Any assistance is appreciated.R.

Hi.  I have just bought an arc , sub and 2 era 300 speakers,  I'm not sure where the best place to mount to speakers in my room  ( wall mounted) was thinking of putting them where is marked in blue on my photo. Would this work if not where would be best.  Thanks Mark  

I have a Play 3 and am considering upgrading to an Era 300. Will the improvement be a significant one or barely noticeable? Worth the money to upgrade or not?thanks

Bonjour, Depuis des mois, Alexa dont la langue dans l’App SONOS est pourtant bien réglée en Français sur toutes mes SONOS, m'annonce mon FLASH QUOTIDIEN en anglais.Ce même flash quotidien lu par une Echo Amazon est bien annoncé en FrançaisQue faire ? J’ai réinitialisé mes SONOS plusieurs fois dans l’année mais rien n’y change.Sont-ce les serveurs de SONOS qui me bloquent ?

I have a Play:3.  I cannot reset it.  Did all the steps but the light only stays amber and will not turn green.  Help!

I’ve posted several times about the horrible Sonos CS. Don’t ever buy anything directly from them because they laid off everyone but two people in logistics. But today’s issue is that I still can’t get my Playbar to stop cutting out. I called CS and gave them my diagnostics. They made up a number of things that were the “obvious” problem - turns out every time they were wrong. “Must be Apple Music,” “Must be that you haven’t restarted all your devices in 19 days,” etc. After 45 minutes, they had me swap my Playbar - on the top floor of my townhouse - with my Arc on the main floor. The Arc worked fine in the Playbar’s location and the Playbar worked fine in the Arc’s location, which makes no sense. If interference was the root problem, the Arc would also cut out when placed in the Playbar’s old spot.I went to look at the Matrix to check out the signal of the Arc when placed in the Playbar’s old spot, but there’s no noise data, which I guess is the result of it being a newer device (beca

Before ordering the Pro-Ject T1 Phono SB turntable I spoke with Sonos customer service and was assured that I did not need additional components to connect to my Play 5 2nd get speakers. After unpacking and setting up my turntable I discovered this is no the case. What components do I need to connect it wirelessly to my Play 5s. Customer service has been of no help. 

Help me Sonos Community, your my only hope! I am having trouble setting up a Home Theatre at my dad's house and I'm needing some assistance. At my own home I'm having no issues. I have my Sonos Playbar (Original) hooked up to my TV via the Digital Optical Cable but when I want to use my Benq w1070 Projector with an Amazon Firestick plugged into the HDMI port I hook it the Projector up to my Sonos Port via RCA Audio Cable and feed the sound to the Sonos Playbar via Line-In on the Sonos App. I've attempted the same set up at my Dad's using his Sonos Beam and his Benq w1050 Projector with an Amazon Firestick plugged in to the HDMI port but it's not working. The sound instead continues to come through the Projectors internal Speaker. We managed to get it to work one evening but after turning off the system and coming back the next day the sound was back to coming through the Benq w1050's own internal speaker. How can I get this to work or is there a better way? Any help would be greatly ap

Can someone please point me to the windows 11 desktop app for Sonos 2?   I have searched Sonos to no avail, Windows store, general internet search. Thank you Update—-after search all evening I finally stumbled across it. Now if I could only get it to connect…

Just set up an Arc and the volume varies greatly between apps. I (and my bird/dogs/partner) are often blasted when moving from one app to another.ex: Watching a movie on Netflix and then move to a Youtube video and the sound jumps up 2x. I lower the volume to a reasonable volume then move to something else in a different app and all of a sudden the volume is loud again.I haven’t tested thoroughly, so I’m not sure if it indicates a consistent ratio/difference between apps along some linear spectrum, or if the difference is consistent across specific apps.

I am trying to set up a new ASUS ZenWiFi AX6600 Tri-Band Mesh WiFi 6 System (XT8 2PK). However, Sonos devices will not appear on the network and do not show up on the Sonos App, even though they appear to be available.  I tried the 3 different ideas posted in the forum, but still no luck.  Wanted to see if anyone had new ideas on how to get this to work?

My Smart TV is about 120 feet from my rack of Sonos Amps. I only need to send audio from the TV back to the Sonos AMP.  I have Cat 7 lines run from the TV to the rack. I have two speakers at the TV connected to the Sonos Amp.My question is what it the best method to get sound from the TV to the Sonos Amp knowing I will need an extender between the Cat 7 of some sort:eARC HDMI extenderARC HDMI extenderDigital Coax extender

1 my phone offers chat support but I am number 20 in que My S2 app on my phone directs me to S1 app only and will not operate function or allow me to use my S2 app and Roam and play one speakers also on the technical support website it says the chat is closed but on the phone I’m in Que also the phone S1 app says it can’t find my system yet I have it playing with my sonos connect You have some seriously defective programs here

Hey folks. I’ve got a Raspberry Pi 4B hosting a samba share on my network that I’m using as my music library in Sonos. The share itself is using SMB is a 128 GB USB 3 flash drive formatted as exfat and remounted on every reboot with fstab.My hardcore nerd kicked in and I cut together some 12-hour tracks of ambient sounds from Star Trek as sleep aids. As you can see from the Explorer screenshot, the tracks themselves vary in length from 11:58:59 to 12:00:00. When they show up in Sonos, though, the track lengths vary WILDLY from anything as short as 5:37:05 (less than half the length) to something as long as 45:23:54 (almost THREE TIMES the length of the actual track).Is this a known issue? Do I need to update something in a config? I didn’t have this issue when I was hosting the exact same files from a samba share directly from Windows, but I decided to offload it to the Pi to ensure higher availability.Screenshots: https://imgur.com/a/qlOTNRx

As title suggests, I am experiencing the video being ahead of the sound with my Beam 2 and LG OLED C3. I’ve been through all the various settings/pass through etc on the TV, and if I run eg a YouTube av synch video, the audio is approx 75ms ahead of the video. (And to be clear, the sound through the TVs speakers is in sync, and it occurs with all sources eg Apple TV, the TV apps, and Sky Q - which is actually worse, so that I think is a separate issue). The TV dialog sync only allows delay.  I might be answering my own question in that it may not be technically possible to ‘advance’ the sound on the soundbar, but is there an ARC compatibility problem with LG TVs that is creating this issue?  I am not the only person experiencing this according to forums.