sonos move, no lights, no charge, nothing

  • 20 November 2023
  • 1 reply

Move bought about 8 months ago has stopped doing anything. 

Wont charge with ring, no lights through usb. 

Cant read a voltage at the two pins on the ring. 

Pushing and holding reset buttons doesn’t do anything. 

It’s effectively bricked. 

Anything I can do?

1 reply

Userlevel 1
Badge +1

If there is no voltage across the pins , the power supply might be dead … The move’s battery might just be depleted … only action would be to contact support … they are usually good at sorting out defective gear… give them a call…