sonos move, no lights, no charge, nothing

  • 20 November 2023
  • 2 replies

Move bought about 8 months ago has stopped doing anything. 

Wont charge with ring, no lights through usb. 

Cant read a voltage at the two pins on the ring. 

Pushing and holding reset buttons doesn’t do anything. 

It’s effectively bricked. 

Anything I can do?

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2 replies

Userlevel 2
Badge +2

If there is no voltage across the pins , the power supply might be dead … The move’s battery might just be depleted … only action would be to contact support … they are usually good at sorting out defective gear… give them a call…

Thanks Audiosymbol. 

Went through the returns process. New unit turned up. 

Not sure what the fault was.