Fix & Optimize

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

A coupe of weekend ago I upgraded my ASUS Zen mesh wifi network with two more units for better coverage, it all went well for everything without the Sonos System with a couple of One and One SL units. The Sonos system looses contact with the units once in a while, it can be good for a week or two, but suddenly it starts to behave like shit, can’t find the units, want to connect them, and when you try doing that the system is not able to do it, it is starting to become very very annoying, it all worked fine before the network expansion, but Sonos would be able to handle things like that you would imagine…. Right…

Known bug (on Sonos support page) that with the March 14, 2024 Alexa App and Sonos 1 app updates, Alexa voice does not work on the Sonos One (Gen 1) speakers. When I look at devices in the Alexa app it says my 2 Sonos One speakers are unresponsive and offline. I’ve tried to clean out or log out of all apps to get my Sonos speakers to work with Alexa without success but have further data to support that the latest Alexa app (updated 3/14/2024) is recognizing my Sonos One FIRST Edition speakers as SECOND Edition speakers and that explains why they are not working. See screen shot below of my devices in the Alexa app for that corroboration.i tried to email this to Sonos (support@sonos.com) but got a reply saying that address is not monitored. A support link for posting was provided but that is the generic support page with phone and chat but no way to submit any info except here. Hence this post to share with Sonos and the community. As mentioned, I have Sonos One GEN 1 (first edition) bu

Moving House is hard. Packing all the stuff, moving it and unpacking it all.But I discovered something way worse… it is installing your new wifi network. It is easy for most devices which need it, like iPhones, Laptops, Smart Lamps and etc etc.But.. reconnecting a Sonos Playbar and Sonos One’s. Man of man.. that is truly a nightmare..My wife wanted to move back to our old place to solve it. And some smart people helped.. but it took us hours. I will not move again or leave my Sonos products and get something else.. it was an horeous experience…And all the people who helpend moving us.. THEY WILL NEVER BUY Sonos products… 

First, thanks again to all the folks that have helped me in the past.  I’m looking to re-group after hours spent trying different things.  I will try to provide all the detail I can and apologies for length.  I built a house about 4 years ago.  The a/v guy I hired introduced me to Sonos and I bought a lot of new equipment.   I have a media cabinet in the first floor where he ran a bunch of wired speakers to different Connect Amps for different locations. I have a Unifi set up with a managed switch in that same closet.  Also in that same closet is a Unifi access point.  In total I have:-7 Connect Amps (6 of them in that same closet; 1 is in a garage feeding some outdoor wired speakers)-2 Playbars-9 Sonos One Speakers-3 Sonos Sub-woofersWe have a house that is about 6k to 6,500 square feet.  Three levels.  Outdoor area we are trying to cover.  We live almost smack dab in the middle of 150 acres.  No one around us, so no outside interference.  Just whatever is in the house/garage. We have

Hi, My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!! Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

As a music enthusiast, I'm curious about the audio quality of Sonos speakers compared to traditional hi-fi systems. Could you provide a comprehensive analysis, highlighting the strengths and potential limitations of Sonos speakers in delivering a premium listening experience?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.A reboot fixes them for 24-48 hours.After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.I have 13 Sonos speakers around the

I have ten Sonos speakers in two homes and they have become nothing more than bricks. I now listen to music on my crappy Android because trying to control Sonos is utterly impossible. The software just does not work any more. It takes three minutes to load and connect and then pause takes five more minutes. Yes I have tried switching channels and reboot my router on a daily basis because I own your *** products.It wasn't like this five years ago. What went wrong ?Moderator note: Language modified in accordance with the Community Code of Conduct.

Hi! I just added AMP (with ceiling speakers) to my ARC and SUB- )previously had a pair one SLs for Surround so know have to set it all up) but am not getting the AMP to work in the surround- it works along when I separate it and play music to it- but then when I pair it back- it says it succesfully is completed, but then nothing comes from the speakers- any help would be great!!

Hi everyone. Since the 16.1 update the volume on my system has dropped a lot. If  I had it on 45/50 now it is 60/65 & the sound is very flat, not happy at all, it was superb before. LG C2 tv, Sonos gen 2 beam, sub mini, 2 era 100. Any one else having similar problems?

The info about Deezer via https://support.sonos.com/en/services/deezer  suggests that podcasts and live radio are available via Sonos.  Indeed, the current notification about Radio France leaving TuneIn & Sonos Radio states that Radio France is available via Deezer. (https://status.sonos.com/) The Deezer service has NO menu options for podcasts, or live radio - only music sources are available.  😁   

Just hung a Samsung Terrace 55 inch outdoor TV.  Need advice on the best way to connect sound output to my outdoor sonos ceiling speakers with the least number of wires or accessories.  The TV is very far from my Sonos Amp.  Hoping there is a way to do it via WiFi.

Hello,I've been reading a lot of reviews about the Sonos Sub Mini, every interview have tested the Sub Mini with a soundbar and mainly with one of Sonos' own soundbars (Arc, Beam, Ray). I have Sonos AMP with two bookshelfspeakers (B&W 607) for my TV in a medium sized livingroom. Im wondering if anyone have tried the sub mini in a similar setup and if it works well with that type of setup? Or if anyone have any thoughts on this?

Unlike Bose, you can’t group Sonos speakers in the same group with Alexa devices, which I own quite a few.  I’m wondering if there are any plans or update role outs in the future, where the ability/capability become available.  It’d be a cherry on top!

In some threads it is reported that ZP80, ZP90 and connect products sometimes looses phone output level. I have a ZP90 that had the same problem. I have extended the life of the ZP90 as I realised that the optical output on the box is still working. So, using the optical output is a solution to both the outpur power problem and the problem of the same components of electrical hum and noise in the phono outpu signal. 

Hi I have been a Sonos user for many years and had my existing core system in place for 9 years.   Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest

Some older topics involve hum and noise from zp90, zp80, connect etc. Some solved it by earthing the shield of a connector. I solved it by switching to an optical output rather than phono.

Everything I have read on this forum, and in the Sonos docs, led me to believe that I could add a Roam to my existing S1 system, albeit with limitations around sperate apps etc. This setup would not be a problem for me as the Roam would be used primarily in the garden.To setup the Roam i unplugged all the S1 kit and then installed the S2 app. On the S2 app, i got the Roam up and running with my music services. I then set it up on my tablet, and other devices. Everything looked good.However, when the S1 kit was turned back on, the S2 app stopped working. The S2 compatible devices had somehow automatically upgraded and were no longer in the S1 app. Now, both the S1 and S2 systems were broken. I then had to spent the next few hours factory resetting and 'downgrading' back to S1.Over the weekend I tried to get help from Sonos support, but after 3 chat sessions were disconnected mid session, I gave up.This evening I tried again, and this time spent 1hr 40mins on a chat session. The followin

Would be *great* to connect Port via HDMI to my home AV system - this would allow album art to be displayed on screen and could allow some basic music control if there was a remote also! (Port 3?)Thanks!

Would it be possible in the Sonos app for macOS, to display the Dolby Atmos label as it is in the iOS app? I often listen to music while working on my Mac, and play Dolby Atmos songs through the Sonos app via Apple Music. But often there are multiple versions of an album, and I can't tell at a glance which is in Atmos and which is not.  

hey community, i know it’s an odd question. First of all i have to say i am loving my setup. the only thing i am not feeling 100 percent amazing is beam gen 2 maybe doesnt feel sometimes “full” enough or “expansive” enough for casual tv watching or dialogue for movies. It’s very very clear and clarity is amazing it’s due to size of the bar it feels at times a bit “narrow”. My hunch was wait for the arc gen 2 and either sell my beam gen2 second hand or repurpo in a different room. Having said that i saw samsung q990c system which is a true atmos bar with upfiring bar and rear speaker and it made me question myself a bit. Might sound like i am looking for reassurance and maybe i am :) but i truly love the Sonos system and the flexibility and advantages of modularity of it. I usually watch movies but i also with the quality of system i started to listen to more music in my living room with Era100’s set to Full for music, it’s beautiful.I was just curious if anyone listened to q990c or own

I am curious why Sonos does not provide a device to integrate a 3rd party sub as a subwoofer only.  That would provide significant options for end users.It is true that Sonos can integrate a 3rd party sub as part of integrating 3rd party mains, but that will not integrate with a Sonos sound bar, only a Sonos Sub can.Ideally, a device to do this would only provide a preamp output for the sub, but it could be as simple as a configuration option for an AMP where only the sub is used.  Users could then add their sub to a Sonos soundbar without grouping in mains as well, with the potential problems that arise from that. Could be as simple as a software update.  How about it, Sonos?

If you have hearing aids linked to your iPhone through the Settings->Accessibility menu, you are like to encounter errors during Sonos setup and Trueplay tuning.  Specifically: When setting up new Sonos speakers, I get error messages that I need to cease using AirPlay to continue the Setup process, even when I am NOT using AirPlay.  When running Trueplay, I get error messages indicating that there is too much background noise to run Trueplay, and to try again later.The resolution is simple - I have to turn my hearing aids off during setup and Trueplay tuning.   But the error messages are off point, and nowhere on this forum or in the product documentation have I seen this issue documented.  Hence, my post, in the hope it will save some future user some frustration down the line!For the record, my hearing aids are Philips brand, sold through Costco, and thus very commonly used.