Fix & Optimize

I just purchased a Roam 2 and downloaded the Sonos App.  Connects to Apple Music easily, but there is no option to add Sirius XM.  I have a streaming account and the App is current.  I’ve seen others with connection issues - that’s not my problem.  SiriusXM doesn’t even appear as a service that can be selected.  

I am setting up a new system with SONOS ARC Ultra,  Woof Gen 4 and have purchased the SONOS ERA 100 surround speakers. Is it advisable to upgrade the ERA 100 to ERA 300?  Will I see a significant difference in my home theater experience?

I am getting a crackling sound from my sonos arc, is it possible I blew out a speaker?  If so, what are my options?

I highly doubt the issue reported in has been resolved from a technical implementation. If it has been great.Today my housemate encountered another unexpected behavior. Their Apple Music account needed reauthorized. They clicked the right places and provided Apple password. The screen said the password was wrong, even though they were sure they used the correct one. The cancelled the re-authorization process. At this point their Apple Music account had in fact been reauthorized for use on Sonos (as evidenced by being able to browse their content from Apple Music within the Sonos app). But, the Sonos system had replaced their previously input account nickname with the First and Last name on their Apple Account. Clearly this isn’t intended or wanted behavior-- users don’t like to fuddle with things just to have them undone by some broken software workflow. We set the nickname again, but this doesn’t have to stay broken.

I recently ran an update on my Mac OS to Sonoma v14.7.6Some of the button functionality changed on my Ace headphones. The side button no longer starts and stops my music and instead calls Siri, same behavior whether I short or long press.I tested my headphones on my phone and everything works the same as it always has, so this seems to be an issue only on my desktop OS, not the headphones themselves.I ran a firmware update from the app on my phone. This started causing even more strange behavior with noise cancellation not entirely canceling the noise, so I ended up trying a factory reset. That also went sideways because I could never get a blinking light to indicate they were reset. However after many attempts, my phone recognized them as a new device, so something happened.After a lot of resetting, re-pairing, rebooting, and changing settings, I finally got the noise cancellation to work properly on my Mac OS. It required disabling the new “sidetone” and “adaptive “cancellation” feat

When trying to pair my 2 Sonos Play 1’s with my Beam, the Play 1’s are not showing as options to pair.

Hello I have a problem with factory reset. Every time I have to explain to support that there is no way to properly restore factory settings. The blue diode is still on. I have tried everything. I have disconnected all devices and the rest of the procedure does not work. Support does not want to help me, they keep telling me to send some videos but do not respond. Have you had anything like this?

Is there a fix for fragmented albums. I am re ripping all my cds and compilation albums are showing an album for each artist and I cannot select the whole album

Newbie on Sonos, so apologies if this is a basic question.Sonos Era 100 is set up with my son’s Spotify account as the primary account.  It’s authorised and shows no connection issues.When using Sonos (not Alexa) voice commands to ask for a track contained in one of his playlists, it seems to constantly play completely different tracks.  When asking it to play a named Spotify playlist, it doesn’t respond.Is there a specific phrase that has to be used for Spotify content?Thanks

Brand new Beam Tried everythingeArc to beam from Sony kd48A9 OLED. No soundApple TV to hdmi 2 and eArc to Beam. No soundBeam plays stereo if I use Apple TV default speaker option so I know Beam actually worksChanged cables. Reset everything. Set out to DD not DD+.Firmware updated on setup TV sees Beam on eArc and Bravia sync enabled also in standby mode the Sonos save screen appearswhen I try TV setup in app and it carry’s  out connection check it says no connection. Yet, again, everything else sees the Beam. on Apple TV default is TV speakers not audio system (beam). But this did appear briefly early on but disappears. TV works fine with Marantz amp and speakers also using tv speakers from either Apple TV or MarantzBefore I take it back any advice please. Is there some obscure setting on the TV I’m missing ? 

How dor I listen to Sirius radio on sonos?

I got my system work really well, I have one Arc Ultra, a Sub gen 4, and two Sonos Five. Everything are connected to the Arc Ultra and the Arc Ultra connected to the TV via HDMI earc. And now I got the karaoke machine and microphone to be added to the system.The problem is that the mic and the karaoke machine are two different input. How do you guys suggest to set it up?One, to connect HDMI out from karaoke machine to TV, and Microphone out to TV and then earc to Arc Ultra (idk will it work). Two, to connect HDMI out from karaoke machine to TV as Video inp, RCA from karaoke machine to separate mixer, Microphone out to the mixer, and mixer output to audio in to tv. Which one will work better? or do you have any other suggestion? thanks

How to mount a pair of Sonos 5 speakers

For those of you who have tried to get Alexa working on one, or especially multiple Sonos devices, here’s a cheat sheet of things to know.DocumentationSonos still has the Alexa Voice Assistant in Beta. The documentation for the Sonos Skill on Amazon.com is sparse and out of date, and the rating is 1 star.https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K The guide to setting up Alexa on the Sonos app covers only the best case, and does not include how to handle situations like a power fail, factory resetting, multiple systems, room naming, etc etc. They’ve also followed the bad habit Google created by making you follow many links within a support guide to get complete knowledge, and have to unwind your reading each time: https://support.sonos.com/en-us/article/set-up-amazon-alexa-with-a-voice-enabled-sonos-speakerTermsSonos terms: system, speaker or component or product, room, service, voice assistant, “ownership”, groupAlexa terms: device, skill, app, account, group   Sonos terms:speaker/

I’ve been trying to play both an iPod (classic) and a CD player through my Sonos Connect (line-in). Regardless of the source, it always shows “Line-In Disconnected”. I’ve tried different cables, restarting the app and factory resetting the Connect. None have worked. Suggestions? 

Who the **** is in charge at Sonos and have they even passed any qualifications to be in charge. Ohwhere  to begin after update left speaker playing what seems like the left hand side of the band right speaker full pelt bells and whistles …sounds great however both speakers playing out of sync by 20 seconds wtf…….note to Sonos please get an add on something physical and stop pissing us about  Moderator Note: Modified in accordance with the Community Code of Conduct.

Dear Sonos Team, I’m a long-time Sonos user and a great admirer of your ecosystem. I’d like to propose a product idea that could expand your user base and offer a seamless upgrade path for home audio enthusiasts: A compact Sonos HDMI stick—similar in size and concept to streaming sticks like the Chromecast or Fire TV Stick—that plugs into the HDMI (or ARC/eARC) port of an AV receiver or TV and effectively turns that system into a Sonos zone. Key features could include:  HDMI (Full/ARC/eARC) input for integration with AV receivers or TVs Audio streaming from the Sonos app, including multi-room playback Support for AirPlay 2 Grouping with existing Sonos speakers Lossless/HiRes Audio Support as per HDMI spec  Such a device would be a game-changer for people who already own high-quality audio systems and want to integrate them easily into the Sonos ecosystem without purchasing a full Sonos Amp or Port. Thank you for considering this suggestion. I believe this would be a welcome add

Hello. I have recently moved house and need to connect my Roam to the new Wi-Fi. I’ve looked online and it suggests I have to go into ‘Settings’ but I can’t find this anywhere. I’ve looked in ‘Account’ but this just has my profile details not the Wi-Fi. It’s driving me mad. I’m on IoS and IPhone 6. Thank you

Anyone else have this issue?If I play a song direct in the apple music app on my iPhone (ie through the phone speakers or my AirPods Pro) it will show as Atmos or Lossless depending on the song.If I play the same song through my Sonos system connected the Apple TV 4K then it will play the song in Atmos/Lossless. For info the system is a Beam Gen 2, Sub Gen 2 and 2 x Gen 2 5’sIf I use the Sonos app on my iPhone and play the song from the Apple Music library within the app it will not play in Atmos/Lossless.I have 320mbps internet so speed isn't the issue.I have: - deleted and reinstalled the app - Reauthorised the Apple Account - Rebooted the InternetI can't see why when I use the music app on the Apple TV the music is played in Atmos/Lossless. But when I play the song via Apple Music within the Sonos app, it won't. Anyone know how to fix as it is really irritating my CDO? 😂 Thanks Carl

Hi All,I was hoping someone could give me some troubleshooting thoughts on an issue I’m having with my outdoor speakers (Polk Atrium 6) connected to my Sonos Amp (Gen 2). I have 4 Polk Atrium 6 speakers (2 pairs) connected to my Sonos Amp. One pair on my upper patio and one pair on my lower patio.  I also have volume control knobs on the inside of my house for each pair.I’ve had this setup for 6 years with no issues.Last week, one of the upper patio speakers stopped working. The other upper patio speaker worked and so did the lower patio speakers.  I thought the one speaker may have went, so I bought a new pair of the same exact speakers.  They came today - I unplugged the amp, disconnected the non-working speaker/reconnected the new speaker, plugged the amp back in.  Thought this would be a simple fix - of course not.   Now both upper patio speakers are not working.  The lower patio speakers still work.  I double checked that I hooked up the new speaker correctly and tried resetting t

I just noticed the S1 app claims Deezer is no longer supported on Sonos. Is this right? Its still on the Services web page, though there’s no indication of S1 compatibility on that page.  

I currently have a Playbar, 2 Play ones as rear Speakers and a Sub Woofer. I want Dolby Atmos and am considering replacing the Playbar with Beam Gen 2. Has anyone done this and what was their experience good or bad?

I currently have a pair of Play 5 (Gen 2) with a Gen 2 Sub. Would I be able to add a 2nd sub to this (A Gen 3)

Continue to receive this error.  It has worked > 1 yr until 2 days ago.  Thanks

Hello,In our living room, we have a Connect Amp and an Arc bar connected to four speakers and our television set.  That room is just beside our pool terrasse.  Is it possible to add 2 speakers for the pool … and, since they are not always required, those speakers would be switched on manually.Thanks in advance.