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Danielgking99
Contributor II
July 18, 2025
Answered

Move 2 is stuck in bluetooth mode

I see someone else had a Move 2 speaker stuck in Bluetooth mode (blue light is on). They were able to solve it but pressing the Bluetooth button. I cannot fix the problem by simply pushing the Bluetooth join button. Would someone please let me know if there is another fix? Thank you.

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Airgetlam
AirgetlamAnswer
July 18, 2025

Heh. While I’m delighted it’s working now, that issue would bug the heck out of me. If it happens again, I’d definitely submit a system diagnostic within 10 minutes of it occurring, then call Sonos Support when you can. 

Bruce
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6 replies

Airgetlam
Airgetlam
July 18, 2025

Have you called Sonos Support to discuss it?

It sounds like there’s so:etching odd going on, I’d certainly be tempted to try a reboot of the device, by powering it off completely, then powering it back up. If that failed, I’d consider a factory reset , but only if I had other Sonos devices to copy things back to it. And, failing that, I’d reset it by pulling the battery out for two minutes. 

But my first step would still be the phone call. Those other things are fairly intrusive. 

Bruce
Danielgking99Author
Contributor II
July 18, 2025

Thanks Bruce,

Sounds like good advice. I'll give them a call. I figured if it's happened to me, it's happened to someone else.

    Airgetlam
    Airgetlam
    July 18, 2025

    I don’t recall it having being posted about before, but that’s certainly no guarantee. My memory is equally faulty as the next person, and perhaps more so. 
     

    It certainly doesn’t appear to be a common issue, for whatever that’s worth (nothing!).

    Bruce
    Danielgking99Author
    Contributor II
    July 18, 2025

    I did not have time to contact Sonos today but the speaker fixed itself after turning it off and on about six times. All good.

      Airgetlam
      AirgetlamAnswer
      July 18, 2025

      Heh. While I’m delighted it’s working now, that issue would bug the heck out of me. If it happens again, I’d definitely submit a system diagnostic within 10 minutes of it occurring, then call Sonos Support when you can. 

      Bruce
      Danielgking99Author
      Contributor II
      July 19, 2025

      Sure thing, I'll keep an eye out. Hopefully it's a one time glitch.

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