Server not connecting

Forum|Forum|1 year ago
July 19, 2025
4 replies
926 views

The entire day my app can’t play anything through the Sonos app. Doesn’t matter which service I try I get an error message saying “could not connect to the server” This is just another in the endless number of issues with the app. Yes I have restarted everything a few times.

Sonos App

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Best answer by Airgetlam

Important to remember, the app is just connecting to the speakers, it’s the speakers trying to reach out to the service you’re attempting to play from. Any chance there’s some sort of port blocking, virus protection, or VPN running?

Dogdad

Headliner III

Android or IOS

buzz

Grand Maestro

What is the source of the music?

Stanley_4

Grand Maestro

Android connects to Amazon Music here, no problems.

Can you connect to the web controller and play anything?

Did you reboot the Controller device?

AirgetlamAnswer

Important to remember, the app is just connecting to the speakers, it’s the speakers trying to reach out to the service you’re attempting to play from. Any chance there’s some sort of port blocking, virus protection, or VPN running?

Bruce

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