I keep getting a message that my speakers are not connected and they always have been connected and I try to connect them and they won’t connect. Only my two Bluetooth speakers will connect
Answered
speakers not connected
Best answer by Airgetlam
Not much information to go on, but I’d try a network refresh. Unplug all Sonos devices from power, then reboot your router. Wait two minutes, then plug back in your Sonos devices. Wait another two minutes, then test.
Or you might want to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Not much information to go on, but I’d try a network refresh. Unplug all Sonos devices from power, then reboot your router. Wait two minutes, then plug back in your Sonos devices. Wait another two minutes, then test.
Or you might want to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thank you for your response. I had to call support after an hour and a half on the phone, They wanted me to call my Internet carrier, but at that point I unplugged my router one more time and rebooted my speakers as you suggested and it worked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.