Fix & Optimize

Hi, After Sonos' awesome systems update, some radio stations no longer play from the Sonos app. I wrote to support via chat, where they said to call by phone. I called technical support, where I hung up on the phone for several hours with no result. In the end, the tech rep collected the contact information and said they would escalate the issue. Several weeks around and all are gone. :) Very good customer service!

I use my Sonos speakers in an office as background music but even on volume 1, the music is too loud. Is there any way to fine-tune it?

As mentioned in another post. Sonos alarm never seems to be able to turn on the radio. Instead it goes for a chime. The suggestion in the post is super annoying. Try to wake the system up. The problem isn’t that the radio is unavailable it is just not able to connect or something. But when I turn off the chime the radio always works! Like always. Why don’t Sonos wait 30 seconds for the radio to be switched to Chime. Because the chime noise is perhaps the most annoying thing ever to get awoken by. This morning I also tried the idea of waking the network. So it has been super awake.It’s just Sonos which is slow. Please fix this.

Here’s my setup:living room: two Sonos ERA 100 stereo with a subdining room: ERA 300 with a subThe problem is that when I pair the sub with the 300, the sub HPF filter automatically neuters the 300. I don’t want this. I haven’t checked the settings for a while. Questions (and I only use these for music, not for HT):Is it possible to change the filter in the ERA 300 to allow the unit to go deeper and/provide double bass? Is there still a limitation where you can’t connect 2 subs to a Sonos room if used just for music?

Hey, all - now that Apple Lossless is released for some Sonos products, it’s time to consider an upgrade.My current listening set-up is a stereo pair of Play:3s with a sub (gen 2).Given that Apple Lossless will not play over Play:3s, I am ready to upgrade to a pair of 5s.My question is: if I connect my gen 2 sub to the pair of 5s, will that negate the ability to play Apple Lossless? 

Is anyone suddenly having a problem connecting to Apple Music?  Neither the iPhone nor the PC Sonos app is connecting.  The PC app shows a black screen with “We’ve run into a problem.  Try again.”  The iPhone app shows “An error occurred with Apple Music.  Try again later.”  This first occurred October 15.  Multiple resets results in the same problem and same error messages.  BTW, there is no problem with Apple Music.  Apple Music plays immediately and dependably from all Apple devices.

Has anyone had the issue with a Play5 Gen 2 randomly dropping off system with orange and white flashing LED. That reappears with a power cycle?  I bought 2 play 5 gen 2 a few years back to use as a stereo pair. 1 of them recently has started to drop out and display a flashing orange and white LED. If I power cycle it fixes the problem for a day or two. They are built into our cabinets and are a pain in the neck to get at to power cycle. I’ve now run Ethernet cables to both but the issue remains. Sonos support says my amplifier has a fault and have said they can give me 30%off a new one but I would need to buy 2 as the new 5 won’t pair with the old! Just seems strange that a power cycle can resolve a hardware issue? Anyone had a similar issue? Or have any other ideas on a fix?   

Hey,I already bought this turntable a couple of years ago, but i’m trying to plug it in the Sonos Ampin the Analog Audio In with the RCA Audio Cable from the turntableAfterwards I follow the instructions from the manual to start playbackThe Sonos App shows there is a Line In connection but it doesn’t play on my speakers.It shows a sort of signal from playing and I heard that my Turntable plays a number.Also switched the button on the turntable to switch from phono to line and reverse.I’ve already tried so many things but I can’t get it to work.Can somebody help me?Best regards,Mark

HelloI have Sonos Arc and I have Optoma projector. I have connected everything correctly and they both work correctly, independently.When I try to get the audio from Arc instead of the project itself I start to face compatibility issues. I contacted Optoma and they have been working from their end to find a resolution. Last week they sent me this email regarding the issue:“Thank you for your patience in this matter, we are working diligently but we would also like provide you more depth. The eARC compatibility issue between Optoma’s UHZ66 and Sonos ARC is the result of unconventional CEC timing by the Sonos ARC. Optoma has attempted to “compensate” (workaround) for the timing with limited success yet continues to be work in progress. We strongly recommend reporting this issue to Sonos (as well). We will provide an update to this situation in the coming weeks.”I need help on this issue. is there anyone from the Arc product development team that can advise on this CEC timing issue? Can i

If I had known a brand new Arc would have been released I wouldn’t have bought the older version 2 days ago…Chesp marking scam!

I installed a Sonos system shortly after I bought my house in 2009. When Sonos worked, it worked! I loved having music play throughout all three floors. I used to joke that I turned my house into my stereo. Things with Sonos were great...until they were not. I was plagued with speakers dropping out from time to time. Songs would skip. Sometimes it would play all day with no problems. Other times it as bad, other times it was intolerable. I tried all the usual fixes...turning off the modem, router, computer, and all Sonos components then restarting them. I changed my Internet service to the fastest offered. I still had the problem. I recently replaced all the old S1 components with S2. Maybe that would help. Nope. Speakers still dropped. Songs skipped. I play music mostly through Spotify. I never had the skipping and dropping issue when I played it through my desktop. I never had the problem when I streamed music at my office. Or on my phone. Or in my car. Sonos had to be the issue. I s

I was happy today because my Sonos app on my phone worked and I was able to play my music from my library, the reason I spent the kind of money I spent on the system.  So because I was happy today and decided to see just how unhappy and frustrated I could get, I decided to run my Sonos desktop controller.  I was expecting to need to update the app but what I got was “We found Sonos on your network” message.  So if the app sees my Sonos system why would it not automatically connect?  Good question but I clicked on “Let’s connect” and found that it can’t connect.  Cant connect to the system that the app knows is there (over and over with the try again click).  Go figure.  Click on the link for firewall help and my firewall isn’t listed.  And so now I can spend the next three hours on the phone with tech support or rebooting endlessly just to find out Sonos changed something useless to the system just to piss me off.  Anybody have any suggestions?

The subject Samsung TV does not natively support Optical output thus making it initially a non-starter for the Sonos Ray or discontinued Sonos Playbar / Playbase. However, the converter shown in this Link  may make connection to the Ray and/or Playbar / Playbase possible.I cannot guarantee it will work but the cost ($20_USD) to try it and then return it if not successful is IMO minimal. If you try it please report back in this thread with your results. 

Any updates or possibly there’s already a thread/post here on when the new Lasso will be released? 

I have a pair of connects. One died one day. Won't get out of the orange/white blink after a reset so figured it was time to replace them anyways. I purchased one WiiM to replace the broken Connect. After I got it set up I went to open the Sonos app just to make sure that was connected and I had a forced app update. After it updated and asked me to create a network again for my connect. Unfortunately it has not been able to find the connect that has been working for several years. When I tried doing another reset I tried turning the phone off and on. I've tried everything except try and connect it directly to the router just to set it up again.Is that my only option at this point or do you just replace that box since it's not supported anyways 

I have a Beam 2 with a 2023 Samsung Qled TV QE65S95B.Beam in HDMI3 (ARC) kabelreciver in HDMI 1. sound is through the Beam.as soon as I plug in another device (media player. Apple TV) the beam loses the connection with he TV and the sound goes through the TV speakers…called Sonos, did a new installation, no result.Called Samsung, no solution, only connect optical to the TV. ( no Atmos)any suggestions?Jan

I use my Sonos Ray perhaps in an unconventional manner.I do not connect to it via optical cable - but via airplay using an Apple TV.So when I stream video from an ATV all audio is via airplay to the Ray.BBC iPlayer and Netflix sound fine with dialogue - but Disney Plus is terrible - and the speech enhancements are ineffective using the Sono Ray options and EQ.I have only owned my Ray for a couple of days - it sounds great apart from Disney Plus speech which is dismal to say the least! 

Just adding one more extremely annoyed and frustrated user to the group. My 12-device system disappeared from the app today and can’t be reconnected despite following the factory reset procedure. It’s not my wifi network since every other device on that network is working fine. After seeing the numerous other folks with similar unresolved issues  i too am looking for a replacement.  Any recommendations for alternatives to this now useless Sonos collection of doorstops? 

Almost 2025 and still no comprehensive EQ for AMP. 😔I can understand limiting all-in-one Sonos speakers and soundbars etc. to bass/treble controls in EQ. These products have most likely been carefully voiced and I’d assume they don’t want to provide users a way to detrimentally alter the sound with aggressive eq’ing which could damage brand perception. Maybe that’s not the case and they just simply want to keep the app easy to use / configure.Either way, AMP users should be provided a more detailed EQ option, since the amp is paired with a myriad of 3rd party speakers, all with unique voicings. If the line-in wasn’t so poor, you could theoretically EQ somewhere else in the signal path, and then use the amp like a power amp, but that kind of defeats the entire purpose of being in the Sonos ecosystem. The Wiim amp at $299 offers a 10-band parametric EQ and a 10-band graphic EQ (and high-res streaming up to 24/192 - but that’s another discussion).I doubt this is a hardware issue, because

This has been going on wayyyy too long!!! GEE! Maybe we should all keep purchasing more SONOS products to throw all of our money out the window!!! You have all of us Customers that have spent Thousands of Dollars on this equipment!!! Then some pretend Brainiac decided to F%$# it all up - leaving countless - loyal Sonos Customers in the Wind!!!! Seriously! WTF??? During all of this - I purchased a new $900.00 (actually it was more) Router to supposedly accommodate these ridiculous ‘made up’ updates - and it STILL DOES NOT WORK!!!! Of course, during all of this - you feel safe and protected because you only hide behind a website and possibly some phone calls for assistance - which, been there - done that - and who has the time for that!!! As for owning a company myself - which deals with elevators - installation - maintenance and repairs - there is no way in hell - that we could skip along diddly not doing anything to FIX IT! Because you don’t have to - because you HIDE!!! But! Still adv

Does anyone know if the fact that I can only connect my Sonos Ace to 2 bluetooth devices a physical limitation or a software limitation?  Asking because if it is software, it would really be nice to be able to connect to more than 2.  I currently connect it to my PC and my Phone, but would be nice to connect to my tablet at the same time without having to kill one of the connections.

seit 20 Jahren benutze ich Sonos und die Sonos App. Mehr oder weniger problemlos warum funktioniert auf einmal diese Sonos App nicht mehr? Warum kann ich auf mein Spotify Konto nicht mehr zugreifen? Ich bin so genervt, dass ich kurz davor bin. Diesen ganzen Sonos Krempel in den Müll zu schmeißen - hat irgendjemand eine Lösung für dieses Problem? 

Como puedo Saber que tipo de modelo es mi sonos con este numero de serie **Moderator Note: Number removed for privacy*

Since the terrible app update, my Sonos One speakers constantly fail to play music, regardless of the service I’m using. The app shows that the music is playing but no sound comes out of the speakers, regardless of volume settings etc. the only fix has been to reboot the speakers, every time this happens, which, at this point is daily. The speakers are running the latest firmware and there have been no changes to the wireless network    Has anyone experienced similar behavior and know of a permanent fix?

I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features. It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this. But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.I wish Sonos would try to get back to what it originally was - a high quality product with  high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent.