Alarm is not working

What did Sonos Support suggest, when you contacted them?

“Bbc radio no longer works in Sonos app - have to play it via bbc sounds app in Sonos. “

BBC made a change a while back, you have to use bbc sounds service in Sonos to access bbc content.

Having the same issue. I've used the Alarm feature for years now and having the alarm chime very rarely when there was a drop in connection. However the alarm chime is every morning and it won't cancel on Alexa, so it's frustrating as have to get my phone out, open the app to shut the noise off and it's an infuriating noise!

I listen to virgin radio so thought it was due to the new login via news broadcasting but thats all logged in and still getting the chime. My alarm is usually set 45 on the hour so assuming not in the same issue as on the hour.

Becoming increasingly annoyed with sonos in general, spent all this money across 4 speakers as also lost the functionality of playing tracks off my phone files. I listen to alot of independent bands whom arnt all on Spotify etc, so I purchase CDs/ digital downloads to support them and used to be able to play them from my phone library. Considering selling them all and investing in something that isn't giving me all this hassle!

Still no fix? First reported in 2021.

Same problem. Never had any problem, now I have to wake to the Sonos chime :-( 

Tried restarting, restarting router, different alarm settings, different speakers… all the same result. A fix is needed!

Same issue here. Tried resting everything but still the chime with the alarm.  Was working until I update the app with the last update so perhaps it’s something that was done during the last update that has had a knock on effect to the alarm function.  Invested in Sonos but now starting to consider as change to Bose as it works well with the alarm function.  Not into a community “help page “ where customers are sharing problems rather than Sonos investing in a proper customer help system where we talk to Sonos and they advise how to solve their own problems.  On further note, noticed all the various advice in rebooting routers, adjusting alarm times ?? Radio stations servers being busy all at the same time ( clutching straws with that one ) everything but any fault with Sonos’s own software being the issue.  If so many customers have the same issue it can’t be all the other options, it’s logically got to be a software problem.

I've had Sonos for 10 years. And only in the last couple of weeks has it decided to not play the radio and play chime instead. Which is most unpleasant lol 

I have read the previous comments and a little confused. So is Sonos saying it's not a Sonos problem but the radio stations problem? 

I really don't understand how that could be the case but open for that to be explained further ;) 

I just want it to work again. You really shouldn't have to change the alarm time... £1500 to £2000 spent on kit that doesn't work. I'm so done with Sonos tbh. Cannot wait till a new viable company comes along to replace it. 

Writing this quickly on the way out to work....so not the most elequantly put. 😎

Same issue. Latest firmware and app version installed.

Alarm works only occasionally as set up but frequently does the following:

Radio station does not play but Sonos Chime does after about 30 seconds past alarm set time,(timeout?)

Radio station plays for maybe 2 minutes then stops and the Sonos Chime plays.

Station is BBC World News and is available.

Alarms were reliable without time out issues before the new app debacle.

SONOS can release new products and do jazz hands but can’t provide users with a reliable app.

Do better SONOS