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Avid Contributor I
Oct 15, 2024 11:03 PM UTC

Sonos App not accessing Apple Music

Is anyone suddenly having a problem connecting to Apple Music?  Neither the iPhone nor the PC Sonos app is connecting.  The PC app shows a black screen with “We’ve run into a problem.  Try again.”  The iPhone app shows “An error occurred with Apple Music.  Try again later.”  This first occurred October 15.  Multiple resets results in the same problem and same error messages.  BTW, there is no problem with Apple Music.  Apple Music plays immediately and dependably from all Apple devices.

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5 replies

Lyricist I
Oct 15, 2024 11:28 PM UTC

Same issue. 

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Lyricist I
Oct 15, 2024 11:31 PM UTC

Same problem. Reauthorized, disconnected and reconnected, restarted hardware. Not working

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Lyricist III
Oct 15, 2024 11:45 PM UTC

Same problem.  Seems like more app issues.  

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controlav
Lead Maestro
Oct 16, 2024 12:17 AM UTC

Status page says Apple is broken.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
controlav
Lead Maestro
Oct 16, 2024 12:18 AM UTC

Same problem.  Seems like more app issues.  

No, Apple problem.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.