Fix & Optimize

I’m new to the Sonos family and was so excited to set up my Sonos Arc Ultra after hearing it in store. I have wall mounted my product, connected it to my network via an ethernet connection and it’s connected to a new LG OLED C5 TV using the HDMI eARC option.Sound from the TV is amazing. I rarely move above level 35 because it’s loud. If I play music via my TV using the Spotify app or Apple Music app the sound is also amazing. Level 50 is loud and level 70 would generate a noise complaint from my neighbours.If however I use the Sonos app or connect directly from my phone via bluetooth the sound is muffled and faint. At 70 the speaker from my iPhone would be louder and at 100 the sound you iis so soft you can talk comfortably. Sound is so underwhelming it seems like something is wrong. I want to be able to play music directly from my phone. Why would music from my phone be so quiet? I have had two friends connect via both wifi, the app and bluetooth and they experience the same issue. On

Sinds kort reageerde mijn Sonos one niet meer op mijn vragen. Voorheen kon ik altijd vragen om radio NPO5 te spelen maar dan krijg te horen dat er een fout is opgetreden. Ook spreekt de sonos one als ik wat vraag dan weer in het Engels en dan weer in het Nederlands.  Ik heb alles gereset. Ik gebruik de Google assistent zowel in mijn telefoon ( S24 FE ) als op mijn sonos en toch blijft ze de opdrachten in het Engels uitvoeren. Ook heb ik de talen in het Nederlands gezet in Home. Voorheen ging het altijd goed maar de laatste tijd veel problemen. Ik hoop dat jullie misschien een oplossing hebben.Mvg Ad Trompert  

Hi,  I'm unable to play anything on Spotify through the Sonos app. I keep getting the error: could not play xyz, the connection to spotify was lost.  I'm able to play it through the spotify app but it takes 15-20 seconds for the track to start. I've rebooted everything, deleted and re-installed the sonos app and removed and re-added spotify in sonos.  All apps and system are updated.  Any help world be appreciated. Thanks.

Hi, For some reason I had to delete my system and re create it. Now when I try to add Qobuz it says "Qobuz wasnt added. Something went wrong, try again later" after I follow the authorisation process.Under my Qobuz account, Sonos shows as an external service but I have no way to remove it from Qobuz.Diagnostic sentThanks in advance. Moderator Edit - Recorded and removed diagnostics number.

I am now getting “An alarm is playing in X room” in-app notifications all the time. Seems to be happening since the last update. I know an alarm is going off. I set the goddamn thing. I want it to go off. What I don’t want is a pop up notification telling me it’s going off. That is incredibly stupid and annoying. I see no way to turn off this notification. I am on the most recent app update, iOS.The only thing for “Pop-up Messages” in the whole app I can find are for when “new prodcuts or features are available” in the App Prefences section. Doesn’t seem like that’s the place to disable this. Doesn’t seem to be anything about pop-up notifications in the alarm section of the app either...

I have purchsed 2x Sonos One speaker and a Beam a year or a bit more ago. The main purpose was to put it in each room (bedroom and 2 kids rooms) to set alarms and wake up next to music. Now I don’t see that function anymore and is frustrating me as it was probably the only reason I decided to purchase Sonos. Can someone help me out how I can still set the alarm.Thank you! 

No audio from tv amp to arcI have a sonos amp to tv with in ceiling speakers. All worked fine for a couple of weeks, now no audio from tv but all fine streaming music just no tv audio. I see the sonos amp hdmi connection I even see the equalizer bars moving in the icon on the tv screen however there is no audio .i looked expensively online rebooted both Samsung tv and sonos amp without success. Any ideas?

Hola, tengo dos Era 300 y no logro escuchar la música con Dolby Atmos, ya contraté con Amazon Music y Tidal, he realizado los ajustes de acuerdo con las instrucciones de Sonos.He desinstalado todo en dos ocasiones y nuevamente configuro todo desde cero, pero no logro escuchar la música con Dolby Atmos Sólo en una ocasión logré escuchar con un Test de Dolby Atmos la separación de las diferentes bocinas pero no se que sucedió que ya no lo he podido configurar correctamente  Qué debo hacer? Gracias 

I have just changed to EE from Bt with a new router and I need to know the correct Path for my music folder 

I have a Sonos Arc, Roam 2 and Beam. The Arc is in our living room, the Beam in an upstairs room. Especially when I use voice control (which is only set on the Arc), sometimes the app shows the Beam in use. If I change the player to the Arc, it seems confused and tries to play what was on the Beam on the Arc.For instance, if I had the TV sound on the Arc, it will play music from the Beam until I change it on the app to TV. If I had the Roam linked to the Arc, it’s worse. Can I set a default player on the app? I don’t use the Beam very often. 

I’ve been having issues with streaming my music library through Sonus for over a year, so am finally looking at buying a Bluetooth speaker, probably the Era 100. Can I then link it to my existing Play 1 speakers, so I don’t have to replace everything? 

Deezer tracks not playing, error msg ref insufficient network to maintain buffer etc.  

Hi,Newbie here hoping someone can help..have a play 1 and 3 and a beam. Play 1 and 3 seem to work fine and as expected when beam is not powered on. However once beam is on both play 1 and 3 disappear from sonos app which is very frustrating. Hasnt always been like this but xant quite pin point when it started happening 

The community indicates that the greyed out music library can be fixed by accepting the update, however my system is up to date and there is no update to accept.   is there any other solution?Thank you

Hello 👋🏼… I have a problem here that I can’t solve .. as I connect my era 100 as surround to my arc ultra … as the app tell me to choose witch one makes the sound to select it as right or left surround … after completing and successfully saves the surrounds .. the don’t play … instead they are at the system as arc ultra not registered x 2 I deleted the app and reinstall it .. I did factory reset the eras over 5 times.. I reset the network .. I did everything .. and nothing works .. when I reset to factory and put them again to my system they work as standalone or as a pair just fine … but not as surround set for the arc ultra ..: need help here plz !!!      

Since upgrading to the latest firmware and app release we no longer see Play:1 units and I notice they are stuck on 17.2.1 firmware. They are visible in the Mac app and playable and groups from there. Also, Home Assistant can manage the units.

For about the past week (seems like there is a new S2 controller update out), I will lose access to some, but not, of my speakers from the Android app. Currently controller is Build 80.29.6. This is happening on both my tablet and phone. Right now, two of the four speakers show No Content even through music is coming out of them. If I try to play something, I get the message “Couldn’t play Content.  Something went wrong.” This happens with a TuneIn or Sonos radio station, Spotify, and my local music library. If I reboot the router and all of the speakers, it will work for several hours and then start displaying this problem. This first two days it occurred it also progressed about about 10 hours to not being able to find any speaker on the network. Again, they play fine using the play/pause button on the speaker or the Windows 11 app. Any thoughts? Hope for a fix soon?Thanks,  Bryan

Well the app has changed and now problems are back. Can’t connect try again. All over the place. Takes 15 minutes just to try to get one damn playlist going.

The voice does not match the mouth 

Hi,i have an old home theather setup, including amplifier, speakers, lp player and pre amp. I want to replace the system with something more simple, getting rid of the multiple cables. What would be your suggestion for replacing this system with sonos? Ideally, I would be happy with just the Arc - but it doesnt support LP player. It also feels stupid to buy and era 100 just to connect my LP player or spend nearly 400€ for the port (highly more than my old LP player). What would be your suggestion for replacing my old set up?

Sonos instructions state press power on wait for pairing tone and light flashing blue, press button no pairing sound and light flashing green??

On my Sonos app (of course I use the last version), I don’t see “Google Assistant” for my Roam 2 in the menu “add assistant”. Alexa is listed, but not Google. Is it no more possible to use it ?(I also have a Sonos Beam, and Google is still listed on the assistant menu…)So with a Roam 2, no more Google ? Thank you. 

hi all - so now I'm attempting to connect a few hifi components…Pro-ject S3 CD Player+Pro-ject Tuner Box S3 DAB++Pro-ject T1 Evo Phono turntable+Pro-ject Stereo Box E integrated amp+Sonos Era 100s (set up as stereo pair)So firstly it seems there aren’t enough inputs on the back of the Stereo Box E for all this. Secondly, even connecting all but one component (the DAB) I still can’t get any sound out of my speakers.Would a different amp solve this?thanks :) James

Is there a way to set the volume to an auto setting? By that I mean the sound difference between shows and commercials.  The commercials are typically much louder than the shows we are watching,  which results in constantly changing the volume up and down.  Any help is appreciated.  Thank you

Changed internet to Virgin and wow what a nightmare again, this time much worse tbh, having to reset all speakers, can’t connect bean to Sonos 1 surround or the sub, I was okay with using the s1 app before but seems my beam connected to the new Sonos app but S1 not so can’t link surround help prior to all in the bin