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Contributor I
Oct 13, 2025 6:01 PM UTC

connect amp time bandit

my connect amp has been temperamental, but has more or less functioned as i wanted since the initial purchase in 2018. i use it to stream music to old analog bookshelf speakers.

it went beyond temperamental and stopped being recognized by the sonos app about 6 weeks ago. i’ve been fiddling around with it, on and off since then. i deleted then reinstalled the sonos app, performed a factory reset numerous times and attempted to log onto my wifi network several times. i have been able to get to the point in the sonos app where i can enter the password. i can see the correct network, i input the correct password, but sonos cannot get on the network.

i have seen suggestions to make changes to my network for the sonos. i have five other devices on my network, so i am reluctant to make any router changes for the sonos.

i’m thinking, that maybe, i had a lightning surge 6 weeks ago, and that maybe something on the sonos got surged and that is what is preventing it’s entrance to wifi network.

this connect amp ordeal, over the last six weeks or so, has been a major time bandit. i am almost done with it.

i appreciate any suggestions. can it be diagnosed and repaired? or should it be trash canned.

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10 replies

Stanley_4
Grand Maestro
Oct 13, 2025 6:18 PM UTC

Wire it to Ethernet, submit a diagnostic, call Sonos.   

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chevAuthor
Contributor I
Oct 13, 2025 10:24 PM UTC

thanks for your reply

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controlav
Lead Maestro
Oct 14, 2025 1:16 PM UTC

Do you still have a Bridge? If you do, put it in the trash, they are way too old and have unreliable psus which cause random network problems.

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chevAuthor
Contributor I
Oct 14, 2025 7:25 PM UTC

no it’s not a bridge.

it’s a connect amp that i purchased new in 2018.

i am going to trash it though.

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Airgetlam
Oct 14, 2025 7:43 PM UTC

They still sell on third party resale websites. 

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Bruce
chevAuthor
Contributor I
Oct 15, 2025 10:42 AM UTC

i’m not comfortable selling it since it’s not work properly and is temperamental.

 

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Stanley_4
Grand Maestro
Oct 15, 2025 2:39 PM UTC

Say just that in the sales listing, even completely dead ones sell.

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AjTrek1
Oct 15, 2025 2:52 PM UTC

Also, check your product profile at Sonos.com you may have an upgrade credit. You can still sell or trash the unit.

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chevAuthor
Contributor I
Oct 17, 2025 6:54 PM UTC

thanks stanley_4, i’ll look into selling it as a nonfunctional unit.

 

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chevAuthor
Contributor I
Oct 17, 2025 7:07 PM UTC

thanks AjTrek1, it is showing a 15% credit on my connect amp. after giving it some thought,  i’ve concluded that 15% is not enough for me to go with another “connect” amp. i’m looking at competitive brand amps to drive my analog book shelf speakers.

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