Fix & Optimize

Im buying a complete Sonos home theater system and is choosing between below alternatives. Both will cost me roughly the same so I need som input on what you think I should doAlternative 1: Brand new Arc Ultra, Sub4, and two Era 100s as surroundsAlternative 2: Used regular Arc, used Sub gen 3, and two brand new Era 300s as surrounds.So basically the question is old Arc with Era 300s as surrounds OR new Arc ultra with Era 100s as surrounds. I will have a Sub either way

Voice control and smart home > Google Assistant and Sonos > Enable both Alexa and Google Assistant I found another thread, locked 4 years ago, asking the exact same thing, no answer them either. Back then someone mentioned that Google and Alexa with others had a partnership now to allow smooth seamless integration across multiple devices and should be with Sonos soon.. That was 4 years ago. I have many smart home devices, all of which are linked to both my Alexa and Google voice assistants at the same time, and yet, my Sonos speakers are still incapable. I had to reinstall my Sonos app today in a troubleshooting effort with Sonos support because the most recent update ( it's November 2024 as I write) has failed to include the lock screen controls as well as failing to include the notification ( drop down) controls so you can only control the devices through the app if you have the app fully open and taking up your whole screen. As I was checking the settings in the re-installed a

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

I wasn’t able to resolve the Error 1000 through the phone. But updating the system through my Mac iOS app was a breeze. I managed to easily update and now the error is resolved. Hope this will help others who are frustrated with the app. Hope Sonos gets back to its flawless app again. The new app is more of a curse than a boon. 

Could not get Samba music library to work even though my file manager and several music apps were fine. The solution for me was to add the following line to the smb.conf.[global]map to guest = bad user Just FYI, the following are all the lines I added to the default smb.conf.[global]netbios name = centennialmap to guest = bad user[music]comment = Public Music Share on centennialpath = /public/music/guest ok = yesguest only = yesread only = yes  

Compre sonos Move hace 1 año y siempre ha dado problemas en conexión wifi. Se realiza la conexión y cierro. Vuelvo abrir al cabo de 1 día o 30 minutos  y ya had desaparecido otra vez el Sonos en los dos android. He hablado con numerosos operadores Xat y teléfono y no me dan ninguna solución. No funciona Moderator edit:Google Translate-I bought the Sonos Move 1 year ago and it has always had problems with the Wi-Fi connection. The connection is made and I close it. I open it again after 1 day or 30 minutes and the Sonos has disappeared again on both Androids. I have spoken to numerous Xat and telephone operators and they do not give me any solution. It does not work.

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

Why is the app so slow, i better use spotify to listen

Can anyone explain how to shuffle all songs in my Apple Music library when using the new app?

I am in the process of updating my system. I currently have a Sonos Arc and two Sonos Ones, but I am going to move the Ones to the patio for outdoor listening. Here is my upcoming setup/question - I am planning on using the following components for my home theater in my living room, and would like recommendations on how to set everything up: Sonos Arc, Sonos Sub, Sonos Amp and a pair of 3 way (non-Sonos) ceiling speakers. When I connect the Sonos Amp (with the ceiling speakers), do I connect the amp to the tv or Arc, or do I not connect those via the HDMI Arc connection? I want to have the Arc, Sub, and ceiling speakers auto/always on when I turn on the tv.

In my case, this error was when trying to connect to new WiFi (new router) was incorrect.Uninstall the Sonos app, reinstall and factory reset your Sonos and it will then connect - there is a bug in the Sonos app. The uninstall and reinstall will also trigger an update to the Sonos One SL and the device will then connect. 

As many of you may be aware following the launch of the new Sonos app some radio stations from outside the UK on the MyTuner radio platform won’t play using the app although it is possible to play these stations using Amazon Alexa, however when using this method the artist & track info is not displayed which is annoying.I have been trying to get some clarity on this issue from Sonos for several months and have sent Sonos support numerous emails to that end. Today after many failed and fruitless emails a support agent finally telephoned me and clarified the issue. Most of the radio stations that interest me are from the USA, in particular a station named Smooth Jazz Florida, according to to the support agent since the Brexit agreement was implemented the licensing arrangements do not allow access to these stations, the actual effect of this did not manifest itself until the new app was launched.Like many Sonos users I’m sure I expressed my annoyance and frustration at this situation

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

Hello everyone! I experience that when I play sound on the arc ultra, it gets hot on the left side (as seen from sofa) on the back of the soundbar where the vents is! Does anyone have the same issue? I hope Sonos will fix this through a update hotfix./Josef

We used the sleep timer every night to turn off the sound in our bedroom, then it was just gone when the app updated.  One of the updates said the sleep timer returned and every once in awhile we would stumble across it but it never made sense when it appeared or didn’t.Finally figured out that it only shows up when you are playing a music source and not when using line in.  So now every night I have to mute the sound, change my source to music, set the the sleep timer, switch back to line in, and unmute.  This is a ridiculouse work around, when is this feature going to be fully retored?  This equipment is way to expensive to be dealing with an app that should not even be in production!

Can the Sonos Beam help simplify my home theater system? 

I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

It goes without saying that if you have the technical know-how for setup/configuration (or someone who does) there are major benefits to owning your own router or Mesh networking hardware. I’m only going to focus on one of the benefits as it relates to Sonos.You can search this community and I’m sure you’ll find a plethora of posts bemoaning difficulty when changing routers and/or ISP’s (Internet Service Provider). The most common problem I see in the community is SSID (Service Set Identifier) and Password compatibility with Sonos when moving to another ISP using their provided modem and router.  Although most ISP supplied hardware today are combo units with integrated modem/router in one enclosure.  The SSID and Password are a simple fix. Regardless of what the ISP has used for SSID/Password (usually found somewhere on the enclosure) you can request that your SSID/Password be applied instead of using theirs. By requesting the change your Sonos and any other Wi-Fi enabled client in you

Hi hope the community can help.i have recently bought a Sonus arc,sub and 2 x Era 100 speakers. I have added to the Sonus app and am enjoying the system. I have a family member who also wants to use it but on their app when we try to add the speakers nothing is found. I made sure my they are on the same 2g network Sonus uses. They have an iphone and if i look for devices to stream music on from their phone i can see the speakers.Sonos mentions rebooting the speakers but i am worried this would remove them from my app.i have had a search on here and Sonos support and can’t really see anything.Such a shame i can’t just share the system link i can with other smart devices i have.thank you for your help - Jamie.

Just set up my new ARC ULTRA.  It’s a nice step up from the original ARC.  Better sound overall and clearer dialog.  Only issue is that it won't work with my Sonos 1 surround speakers and original sub.My plan is to move the original ARC, surrounds and sub to our bedroom TV.  But it's only 45 inches and the table it’s on is not wide enough for the ARC’s total width.  So here’s the question… CAN I PUT THE ARC BEHIND THE TV? Back there it’s excess length won’t be as noticeable. Thanks. 

Hi,  Can we get a parametric EQ for the Sonos Ace through an update? The current bass and treble sliders aren’t doing enough for me.

My Sonos One I used for surround sound died (crackling sound) after less than 3 years.   Is this the normal lifespan of a Sonos speaker? 

FOLLOWING THE PROMPTS TO CONNECT THE SUB:Add Sub - (it also request to connect to Sonos… which automatically removes the App from the normal WiFi to the Sonos… connection) Press the Flashing Button on the Side of the Sub Pressing the Button does nothing… (tried long-pressing, as well - nothing happens)There months ago, someone posted the same issue without a resolution and the tread now has this message:“This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.” Sonos - this issue is not fixed. Do not close it for further comments - we need to be able to utilise the products that we bought.

I am grateful that Sonos recently added lossless support on Apple Music. But it would be nice to also have the option to disable lossless for users who are experiencing streaming issues. I have a pair of Era 100s and Sub Mini that are pretty far from my router so they don’t have the most reliable WiFi connection. Before lossless support was added, I could stream Apple Music to these speakers with little to no issues. Now I can’t stream a song without the audio dropping out completely or skipping to the next song.