Feature Request: Option to Disable Lossless on Streaming Services

I’d like the option to disable all stream quality above CD too. Do it for all services that support varying stream quality if possible.

I can’t hear it and all it causes is frustration when it drops out.

Please add possibility to disable Apple Lossless in Sonos App. Since you introduced lossless Sonos system is unstable and barely usable. 

 Can’t that be done in the IOS device, Settings-Music?  Maybe that would only apply to AirPlay.

Yes but will only affect Apple Music app and not the Sonos App. So you will be forced to use Airplay. In addition, the Apple Music app works perfectly with lossless and would like to continue listening to that with airpods and other non Sonos devices. 

Hi @GuitarSuperstar 

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

Thank you Corry. Please consider that this is more a regression issue than a new feature request. Since Apple Lossless support has been introduced with no possibility to disable it, Sonos system has become very unstable. Please make us happy customers again. Thanks. 

Don’t forget Sonos added Lossless pretty much at the same time that the new app was launched, so I would not be blaming Lossless’ data requirements as the issue - the far more likely cause is the app change that has impacted so many these last three months. I bet that with fixes in the coming weeks, Lossless will start streaming fine again and the request to turn it off will no longer be required. 

Hi @Rhonny 

I agree, but it depends upon what is actually unstable - if the speakers are unstable in their playback, that will likely be due to the increased bandwidth, in which case I would recommend that @antonio_r call our technical support team to see what steps will likely improve matters - even lossless audio is very little data as compared to a video stream, and modern WiFi solutions should definitely be capable. Very likely, identifying a source of interference and removing it will be the answer. The feature request stands, however - it’s a fair ask, in my opinion.

If, however, it is the app that appears unstable (missing speakers, can’t connect, or anything that works in the Desktop app but doesn’t in the main app) then you are probably right - things will improve with further updates.

Have already with case ******** and have been advised to use AirPlay as temporary workaround. 

Hi @antonio_r 

Thanks - an issue I was not aware of (I’ve been off work) has been tagged against your case. It seems not related to bandwidth after all, though an option to disable lossless would help in this situation, it seems.

The good news is that this should be addressed in a future update with no further work or troubleshooting required.