Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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ggodec

Contributor I

Absolutely agree, I have dozens of Sonos products over multiple homes and locations and this update has me looking at alternatives. I have tens of thousands of songs that I bought and own and Sonos was the one product that let me listen to them anywhere with ease. The new apps is an abomination - when a company sends out an MVP as a production product users suffer and customers leave. I am not a user of any voice apps and don’t need you to prompt me at every turn to enable them. Please post how to rollback to a fully functional apps as soon as possible.

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Conair

Lyricist I

We purchased Sonos for the hardware and organized, convenient streaming, not to harvest our data and act as a content provider and curator. The updated app is not user friendly and as noted by other users, has eliminated the features that greatly enhanced the customer experience. Roll it back.

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prAscoAuthor

Contributor I

in addition - that s what i placed on Sonos via Facebook:

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risdonc

Lyricist I

Am also very upset to lose functionality that I rely on and use every day. Setting an alarm with my phone for the next morning is such a straightforward thing - what were they thinking to release an app that doesnt even do that!

(and, having bought my loyalty for 15+ years, why would I stay?)

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David Warren

Contributor I

Just seconding what’s being said. This update is a disaster that doesn’t work. Can’t create a queue or play more than one song at a time. I’ve been on the phone with Sonos for an hour and a half and they confirm this. I can’t play anything from only of my playlists on Apple Music and can select one song at a time from Apple Music. this is how Sonos launched the update. I’m ready to replace all my speakers and use a different system.

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IanGolding

Lyricist I

Awful experience

No Sleep Timer

No Alarm

DISASTER

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Tarny1234

Avid Contributor I

Yep, Im with you. bought new items today to add to my old ones, now 1/3 of the system is working. Disappointing. No support available, must be having a melt down. Show do we downgrade to S2?

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Peter Glasner

This is a nightmare and has ruined my ability to play music. When will it be possible to return to the previous version of the Sonos App, which was working just fine. I just spent hours and hours on the phone with Apple, erasing my phone and restoring from a backup from yesterday, but Sonos has it set up that the new app version takes over.

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Studioriley

Contributor I

It's no good getting fancy ad types to upgrade your brand image when under the hood is such amazing vulnerability. What the hell happened? I have multiple set ups at the update has screwed with everything. I cannot use my SONOS system ….. same complaints as above. I talked to one small app for Sonos developer and they got no warning of this “upgrade” …. what happened to product marketing? They should not have released an app that was not ready.

I assume there will be som big fancies at SONOS soon.

Very very unhappy SONOS ex loyalist.

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Gumbo

Lyricist I

Very very unhappy. This new app is a disaster. Nothing will play. No Alarms. WTF

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