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Contributor I
May 8, 2024

Disaster App Update 80.xx.xx - May 2024

  • May 8, 2024
  • 228 replies
  • 15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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228 replies

Enthusiast I
May 9, 2024

Horrible ! It’s a disaster ! I can’t control my music on NAS system, impossible to make lists, impossible to refresh my library, the album icons disappear etc…

An awful experience, is it a nightmare ?

Lyricist I
May 9, 2024

What a useless update. Not user friendly at all. 

Favorites not available, last played stations not working. Can't change music stations 

Why Sonos, what were you thinking? 

Enthusiast I
May 9, 2024

Another very unhappy customer here. Just no way to get the music playing from my nas again. What a total f***up 😤. Sonos, get this fixed asap! 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Lyricist III
May 9, 2024

I fully agree, nothing works anymore.

Its not an upgrade, it’s downgrade back to stoneage !!!!

 

Lyricist II
May 9, 2024

In full agreement and emailed my thoughts to Patrick Spence, the ceo of Sonos. His email details are readily available on line and I encourage users to contact home to get things changed. 

Lyricist I
May 9, 2024

Totally not usable. App reports the whole time that it can not find my system.. never had that until today with this new app. I found an "old Sonos APK" with version 16.1. Installed it and eveytthing works fine again.

Lyricist I
May 9, 2024

I totally agree. The new update is a total disaster/mess. I have five different units, and suddenly it’s totally random which of the units playing what music. And sometimes I have to pull the plug out of the socket to stop the music. How is this at all possible from a big company like Sonos. Fortunately using Apple Music and Airplay is functioning, but still!

Lyricist I
May 9, 2024

Unbelievably poor update. The worst is waiting for my music library to populate everytime is scroll through artist/song lists. If this isn’t fixed soon I’m out. Had multiple systems since 2015, each update seems to worsen performance. 😩

Enthusiast I
May 9, 2024

I have been a users and advocate for Sonos for over ten years.  I looked forward to this update. But my, am I disappointed. Navigation is ponderous and flat out goofy.  Why are there more steps and more cryptic steps to execute functions were done in fewer and less confusing steps. A great example is when you change a station or program I am forced to another screen to then hit a ‘play’ button. Many basic functions are gone. I can’t set the sleep timer.

Please allow us to go back to the old predecessor version or quickly resolve the many defects in the current version.

Why has Sonos management be so quiet about this disaster?

Lyricist I
May 9, 2024

Just adding my voice to the chorus. Just like other commenters upthread, I am very disappointed about the loss of the NAS functionality; poor navigation, no display of album art and most importantly no option to re-index my music library. And, since I am not on Windows or Mac, I am left without an official alternative to re-index.