Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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Rayagarcia

Lyricist I

Yes, absolute disaster. My first ever post was motivated by my disbelief and frustration. I have 23 Sonos zones in my house. While some glitches here and there, it was dependable for the most part. The moment I downloaded the app, everything fell apart - even after rebooting modem, every mesh WiFi, and each Sonos product. Music cuts out, unable to play, app takes forever to load…and, yes many features are removed or harder to access in exchange for a too ambitious and less functional experience - to say the least. I’m in too deep with Sonos, but this really makes me want to replace my entire system with a different solution. At least let us downgrade to the older version, as things get worked out. Terrible.

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Molly0303

Lyricist III

How can a company like this roll this out- I’m so frustrated- like others I have my whole house connected through Sonos and have invested a great deal of $$ into my setup. Now cant see or edit a queue, I rely on a NAS, can’t use the desktop app, change the individual volume of paired devices and even unable to set a sleep timer! Basic Day 1 functionality items.

My port isn’t working now and says its not registered which I have to assume is connected to this rollout as it stopped working as soon as I updated the app. (and errors when I try to re-register) Was there any testing done on this?!? Utter failure and lost a lot of confidence in their ability to deliver working software.

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Molly0303

Lyricist III

Apparently the company was more focused on their earnings call Monday then delivering an app...here is a blurb from their earnings call transcript...

The first is the all new Sonos app. This is our most extensive app redesign and re-architecture yet. Our original app was designed and architected over a decade ago, when Sonos and our customers' needs were very different. We started from the ground up so we can build an app that would deliver our customers a great experience every day, allow us to more easily add new products and categories to it and move faster with new innovations and features going forward. Our new app bring services, content and system controls to one customizable home screen, creating an unprecedented streaming experience.

Best of all, our redesigned app is easier, faster, and better. It once again raises the bar for the home music listening experience and sets up our ability to expand into new categories and experiences. Our app is a proof point of what we have always said. We are the story of software eating audio. Our software truly differentiates our products from everything else on the market and is key to unlocking the opportunity ahead for us.

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rostasi

Trending Lyricist I

Folks, it’s called technological ens*itification. If you want what was once good and *free*,
you will soon be able to get that *service* back by subscribing to some “top level” BS scam.
Watch for it.

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Mark Robson

Enthusiast I

Yep, Im with you. bought new items today to add to my old ones, now 1/3 of the system is working. Disappointing. No support available, must be having a melt down. Show do we downgrade to S2?

Really good point! Should be a way to roll back. Might need to look for an alternative app to control these as it’s unbelievably bad.

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GFB20Products

Trending Lyricist I

This app has killed their competitive advantage - the Sonos Ecosystem. I’ve paid to upgrade hardware (3 Gen2 Amps and 2 Gen2 Ports) because I trusted they’d be guardians of their most valuable asset. I was wrong. It's the equivalent of Apple eliminating any functionality of Apple Music to play any purchased or downloaded music. I have 20 Active Sonos products that now work like a iPod Shuffle with a streaming service that will only use the algorithm.

20 active SONOS products, 27 Hardware products bought since 2013, shareholder since 2018.

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triklops79

Lyricist I

Could not agree more. Been a Sonos user since 2012, have my whole house fitted with Sonos. There have been issues, but this is a new level of bad. Everything is sluggish, my system randomly disconnects from the app, widget gone, have to actually open the app every time I want to pause, skip tracks or do anything. It is an astonishingly horrible mess of an app, and my patience with Sonos is running out. Complete garbage. Get your act together.

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castalla

Local Superstar

This app has killed their competitive advantage - the Sonos Ecosystem. I’ve paid to upgrade hardware (3 Gen2 Amps and 2 Gen2 Ports) because I trusted they’d be guardians of their most valuable asset. I was wrong. It's the equivalent of Apple eliminating any functionality of Apple Music to play any purchased or downloaded music. I have 20 Active Sonos products that now work like a iPod Shuffle with a streaming service that will only use the algorithm.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -