Disaster App Update 80.xx.xx - May 2024

I wish I never updated my App, but we will be forced to update eventually.

This version 80 has broken many of the services I use such as CBC and Stingray. It won’t play anything from those two services anymore, and the streaming only music stations are now gone from CBC only the radio stations are listed but of course they won't play now. It all still works on my other phone which I haven’t updated yet (still on version 16). It’s like no testing was done before rolling out this new and “improved” update. I have been a Sonos user since 2018 with 6 speakers and have been very happy with the experience up until now. The new search feature is terrible, it’s very hard to find what I am looking for as there is no way to narrow it down to what you are searching for (artist, song, podcast, etc.). And the Sleep Timer has been removed, I used that often. Sonos, how exactly is this App better?!

I have been a loyal customer of Sonos for many years, but I am very unhappy with the latest update of the app and the performance of the speakers.

• The new app does not allow me to adjust the volume of my rear speakers in a ARC + ERA setup. This is very frustrating. 
• The app UI looks terrible, what a mess and the structure is totally gone. The app is very hard to navigate and use. The app does not match the functional and elegant design of the old app, and it feels like a cheap product made in a rush.
• Sonos does not have the best sound, but I always loved the simple and straightforward app, it had some very few issues like the limitations of setup of speakers etc. I would like to use my surrounds as normal speakers when not watching TV without the process of removing them from the ARC.  But all in all, it was the app that was the king! Very apple like… The old app was easy to use and intuitive, and it allowed me to customize my speaker setup and preferences. The new app has removed many of the features and options that I liked, and it has made the speaker setup more complicated and restrictive.
  
  I am very sure that I will sell my Sonos if the app does not roll back. . I will go for B&O instead, which has great audio quality and “okay” app. At least its simple to use.

Why is Sonos going in a direction that its users don’t want?  The updated app, as presented on the Apple App Store, if rated on the basis of the last 3 days, would be 2.0, or less, not 4.7, which is based on 4 years of ratings.   Why are customers having to accept steps back?   When did it become okay to dilute the value proposition of customers prior investments?   

Courage?  Convenient framing.

”“Redesigning the Sonos app is an ambitious undertaking that represents just how seriously we are committed to invention and re-invention. It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future,” said Sonos.”

Long time Sonos user at 9 houses over previous decades and have never seen Sonos release such a disaster app.

We RELY ON 18 daily Sonos alarms and frequently use sleep timers. How can Sonos product management remove such useful features - ones that differentiate Sonos from so many other music players?

what a disaster “upgrade”

It is unbelievable any organisation could be as stupid as Sonos has been with this so called update. Gerald Ratner was the CEO who comes to mind who described their product as 'crap' and that destroyed Ratners the jewellers. 

Here we have an organisation that had a good product and substituted it for CRAP! It's a bit like taking off your top scorer and putting on the mascot. At least that would resemble a football game whereas this app resembles a cluster f..k of monumental incompetence.

Sort it out Sonos or are you too arrogant to admit your mistake.

After 3 days trying to use this ridiculous update, I am on the point to give up with Sonos. 
Music Library does not work like before anymore !!!

cannot connect Nas drive !!!

No cross-fade for songs anymore

No Playlists!!!!

Plex is not running anymore as well!!! 
No Alarms !

and so on, it’s a complete downgrade-disaster 

It is actually possible to install the old version if you are using an Android device. You can uninstall the updated SONOS app, get the 16.1 version from APKMirror and install it (remember to disable automatic update for the SONOS app in the Google Play store for the SONOS app).

Sonos 16.1 APK Download by Sonos, Inc - APKMirror

App just became even less useful after this last ‘upgrade’

Will use it as before only tomchange some settings for sound speaker etc. 
For playing music from apple music will have to use airplay so at least I have the full intuitive interface from Apple music at hand.

It’s a pity that nobody from Sonos replies here, they are all probably waiting for the storm to fly over.

They only reason why I bought Sonos is to stream my digitalized collection when I'm not using my hifi. Without this feature Sonos is useless for me. At the end we bought speakers, not software where marketing boys control how we can use them.  I started already to replace my system with heos.  I think I will speed up but again useless costs that could be avoided 

Came to say similar to all these posts; updated my app now no alarms, no sleep timers, can’t connect to my system half the time, constantly reloading the app to try and get it to connect; trying to link Sonos components in different rooms takes multiple efforts.  

Sonos needs to provide a roll back path ASAP or I’ll take my business elsewhere, don’t want to do this after investing for the last 10+ years, but I will as this is ridiculous.